HP Color LaserJet 9500 Support Question
HP Color LaserJet 9500 Support Question
Find answers below for this question about HP Color LaserJet 9500.Need a HP Color LaserJet 9500 manual? We have 22 online manuals for this item!
Question posted by roysgar on November 19th, 2013
Hp Laserjet 9500 Image Belt Will Not Reset
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Related HP Color LaserJet 9500 Manual Pages
Service Manual - Page 7
... 159 DIMM slots 159
Laser/scanner system 160 Dual-beam method 161 Laser control 162 Scanner-motor control 166 Color-plane registration calibration control 167
Image formation system 170 Electrophotographic process 170 Image stabilization control 178
Paper-path system 181 Pickup/feed unit 183
Jam detection 190 Tray 4 for the HP LaserJet 9500 Series printer 192
Tray 4 driver PCB...
Service Manual - Page 9
... 337 Hardware and electrical troubleshooting tools 337 Image-formation and print-quality troubleshooting tools 359 Sample defects and solutions 366 Media and paper-path troubleshooting tools 403 Tests for troubleshooting paper-path problems 413 Noise-troubleshooting tools 414 Control panel messages for the HP LaserJet 9500 Series printer 415 Control panel and event log message...
Service Manual - Page 11
...44. Accessories for the HP LaserJet 9500 Series printer (2 of 4 140 Figure 30. HP color LaserJet 9500hdn printer dimensions (top and ...Image mask control 164 Figure 46. EP process main components 170
ENWW
List of 4 127 Figure 25. Adhesive labels 42 Figure 12. Printer systems 120 Figure 19. Wiring diagram (2 of figures ix Laser control 162 Figure 45. Laser...
Service Manual - Page 20
... Table 96. Paper pickup assembly (1 of 2 485 Table 89. Distorted or misplaced image 391 Table 67. Numerical error messages for the HP LaserJet 9500 Series printer 431 Table 78. External covers and panels (1 of 3 517 Table 107. Common torque values 198 Table 52. Color plane misregistration 386 Table 63. Parts that are unique to feed direction...
Service Manual - Page 102
...printer" is used to service the entire HP color LaserJet 9500 Series printer and to service the HP color LaserJet 9500mfp print engine only.
Storing the image transfer kit
z Do not remove the image transfer kit from its package until the kit is replaced and the count is reset... image transfer kit for the HP LaserJet 9000mfp/9000Lmfp/ 9040mfp/9050mfp/9500mfp (PN C8549-90955). Touching the belt ...
Service Manual - Page 121
... Formatter heartbeat LED 159 DIMM slots 159
Laser/scanner system 160 Dual-beam method 161 Laser control 162 Scanner-motor control 166
Image formation system 170 Electrophotographic process 170 Image stabilization control 178
Paper-path system 181 Pickup/feed unit 183
Jam detection 190
Tray 4 for the HP LaserJet 9500 Series printer 192 Tray 4 driver PCB 192 Power...
Service Manual - Page 122
... to service the entire HP color LaserJet 9500 Series printer and to the HP LaserJet 9500 Series printer and the 9500mfp. Major printer systems
This chapter describes the major printer systems that are described in this chapter the HP color LaserJet 9500mfp model adds the following systems:
z engine control (page 142) z formatter (page 158) z laser/scanner (page 160) z image formation (page 170...
Service Manual - Page 199
...image drums right-side up on the HP LaserJet...image drums in with other internal components and can have sharp sheet-metal edges
If the printer has been running continuously prior to servicing, turn the power off but allow the printer to both the HP LaserJet 9500 Series printer models and the HP LaserJet... for HP Color LaserJet 9500/9500mfp ...for the printer models ... place the image drums on ...
Service Manual - Page 334
... event log 417 Interpret an event log 417 Sample event log page 418
Control panel messages for the HP LaserJet 9500 Series printer 415 Control panel and event log message format 416 Error message interpretation 419 Alphabetical error messages for the HP LaserJet 9500 Series printer 419 Numerical error messages for the HP LaserJet 9500 Series printer 431
332 Chapter 7 Troubleshooting
ENWW
Service Manual - Page 413
... panel. z If the selected colors are too dark when projected, use a standard overhead projector instead.
For detailed descriptions of solid fill pages might be caused when transparencies stick together in the HP LaserJet Printer Family Print
Media Guide z the media is output to a specific output bin (for the HP LaserJet 9500 Series printer" on the surface of the...
Service Manual - Page 417
... the customer presses , printing should be performed, such as a reset or a test, the associated printer status message appears.
If more than one option is all that are...panel messages for the HP LaserJet 9500 Series printer
Note
See your HP Scanner/ADF Service Manual for the HP LaserJet 9000mfp/9000Lmfp/9040mfp/ 9050mfp/9500mfp (PN C8549-90955) for the printer to resume normal ...
Service Manual - Page 433
... antenna PCA for damage.
Print-engine error messages are functioning correctly. Numerical error messages for the HP LaserJet 9500 Series printer
Message
Explanation
Recommended action
10.XX.YY SUPPLIES
z
ERROR
Note
Replacing the image drum
might be reported as a NON HP SUPPLY.
For print cartridges, check:
• connectors J16, J17, J18, and J19 on the antenna...
Service Manual - Page 451
Sensor abnormalities 1 are light or missing a color, check the T1 components, image drum, and print cartridge for a 54.27 error ...14, and 54.30 procedure:
Check the cleaning blade and ITB for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR
z The printer 54 errors indicate sensor z 54.01 procedure:
abnormalities. ENWW
Table 77....
Service Manual - Page 452
... image drum t/d ratio sensor 27 = ITB misalignment sensor
3 Print a laser alignment page to check for the missing or light color....a CPR pattern check). Also, check for smooth belt rotation and belt travel. on the ITB) 20 = CPR sensor... actuated cleaning mechanism for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR (continued)
z 17 ...
Service Manual - Page 453
... page 260.
See "Intermediate transfer belt (ITB)" on page 296.
7 Replace the DC controller PCA. See "DC controller" on the T driver PCA. b Magenta: J3038 and J804 on page 300. Numerical error messages for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR (continued)
10 Replace the density/color registration sensor assembly.
Service Manual - Page 454
...PCA.
See "P-crg (image drum) drive assembly" on...color registration sensor assembly. See "Density and registration sensor assembly" on again to make sure that is lost. z 54.29 procedure
1 Check the right door actuated cleaning mechanism for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR (continued)
55.XX PRINTER...
Service Manual - Page 455
... PCA. Check the indicated fan, and check for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
56.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER
57.X0 PRINTER ERROR
z A temporary printer error occurred. 1 2 3
4
5
6
z The printer detects that the formatter has the latest firmware image. Check connector J1 on the lowvoltage power supply, J210...
Service Manual - Page 456
... cartridges and the image drums.
Check the memory tag on page 300.
454 Chapter 7 Troubleshooting
ENWW Replace the memory board. Replace the DC controller PCA. See "DC controller" on the consumables for damage.
See "Consumables" on again to clear the error. Check the antenna assemblies for the HP LaserJet 9500 Series printer (continued)
Message
Explanation...
Service Manual - Page 457
... check the indicated print cartridge.
HP color LaserJet 9500)
1 = motor startup error
z Print cartridge motor errors
2 = motor rotation error
(remove and shake)
3 = fuser motor startup error
There are indicated as
3
59.10.00, 59.13.00, and
59.14.00 respectively (59.XX.YY),
reseat it, and turn the printer on page 296.
10 Replace...
Service Manual - Page 458
... the fuser motor.
See "Fuser motor" on page 300. z Image drum motor errors
1 Gently shake the print cartridge, reseat it is completely inserted into the connector. Table 77. Numerical error messages for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
59.XY PRINTER ERROR alternates with
TO CONTINUE CYCLE POWER (continued)
z Fuser motor...
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