HP Deskjet 3000 Support Question

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Question posted by kdeevine on June 25th, 2012

Tri Color Cartridge Problem

My printer is displaying the message "Tri Color Cartridge Problem." I have lost my paperwork for the printer and don't know how to fix this!

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Related HP Deskjet 3000 Manual Pages

Reference Guide - Page 1

Printed in [French] Printed in [Spanish] Printed in [English] EN ES FR HP DESKJET 3000 PRINTER J310 SERIES Start by following the setup instructions in the Setup Guide. Black Cartridge 61 Tri-color Cartridge 61 www.hp.com/support English *CH393-90016* *CH393-90016* CH393-90016 © 2010 Hewlett-Packard Development Company, L.P.

Reference Guide - Page 2

... the form that you to select menu items on the printer display. 7 Printer display: Displays estimated ink levels for the cartridges. Press the Quick Forms button or the Wireless button to view menus for these options on the printer display. 8 Cartridge lights: Indicate low ink or a print cartridge problem. 9 Attention light: Indicates that requires your attention. 2 Returns you...

Reference Guide - Page 4

...European Union Regulatory Notice statement and compliance information, go to download and install the printer software. The Declaration of the software CD. If you have installed the software ...click Start > All Programs > HP > HP Deskjet 3000 J310 series > Help. Ink usage Note: Ink from the cartridges is automatically installed during printer software installation. In the Help Viewer, click and...

Reference Guide - Page 6

... and if you don't know them, you can download an...problem, and then try the following troubleshooting steps. To connect the product to establish a connection. Try restarting both the product and the router by pressing the Wireless button. Wireless connections 1: Determine if the product is connected to display...Connected on again. 6 From the printer display, select Print Reports to print ...

Reference Guide - Page 7

... VPN before . -- Here are experiencing problems such as an anti-virus, anti-spyware, firewall and child protection applications. If your computer is connected to the electronic Help: Start > Programs or All Programs > HP > HP Deskjet 3000 J310 series > Help. When installing the HP software and using the HP printer, you are connected wirelessly, for example...

Reference Guide - Page 8

...parts, components, or materials equivalent to HP. 8. HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) ...the covered HP product is distributed by this Warranty Statement may have other problems, including those defects that arise as a result of normal use of purchase...

Setup Guide - Page 8

...charger et installer le logiciel d'imprimante. Black Cartridge 61 Tri-color Cartridge 61 www.hp.com/support www.hp.com/support ES Registre su HP Deskjet Obtenga servicio técnico y alertas má...* XXXXX-XXXXX English EN EN EN HP DESKJET 3000 PRINTER J310 SERIES Start by registering at http://www.register.hp.com. PT Registre seu HP Deskjet Obtenha alertas de serviços e suporte...

User Guide - Page 3

... the estimated ink levels 23 Order ink supplies...24 Replace the cartridges...25 Use single-cartridge mode...27 Cartridge warranty information 27 6 Connectivity Add the HP Printer to a network 29 Tips for setting up and using a networked printer 31 7 Solve a problem Improve print quality...33 Clear a paper jam...35 Unable to print...37 Networking...40 HP...

User Guide - Page 8

... print cartridge problem. 9 Attention light: Indicates that there is a paper jam, the printer is out of power is a wireless connection. 6 Selection buttons: Use buttons to select menu items on the printer display. 7 Printer display: Displays estimated ink levels for the cartridges. Use Selection buttons to select the form that requires your attention. 6 Get to know the HP Printer Wireless...

User Guide - Page 14

...guide in the cartridges to make sure there is sufficient ink. Cartridge tips • Use genuine HP ink cartridges. • Install both the black and tri-color cartridges correctly. Make sure...page). Depending on your software application, this button might be printed on the printer. • On the printer display you will see Improve print quality. Quick Forms Use Quick Forms to print ...

User Guide - Page 15

.... From the Print in the input tray with HP printers and papers to replace the cartridges until print quality becomes unacceptable. • You can also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3000 J310 series > HP Deskjet 3000 J310 series Notes • Genuine HP ink cartridges are designed and tested with the blank side facing up...

User Guide - Page 18

...White Inkjet Paper delivers high-contrast colors and sharp text. It produces documents that look and feel more impressive. If prompted, choose your HP Printer. Paper basics Chapter 4 HP ... Technology for less smearing, bolder blacks, and vivid colors. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to share. NOTE: At...

User Guide - Page 25

... also access the Printer Software by clicking Start > Programs > HP > HP Deskjet 3000 J310 series > HP Deskjet 3000 J310 series 2. To check the ink levels from the cartridges is unacceptable. NOTE: You can easily check the ink supply level to determine how soon you might be inaccurate or unavailable. When you receive a low-ink warning message, consider having a replacement...

User Guide - Page 26

...Software by clicking Start > Programs > HP > HP Deskjet 3000 J310 series > HP Deskjet 3000 J310 series 2. Related topics Order ink supplies 24 Work with HP printers to open the Printer Software. Click the HP Printer desktop icon to help you use this link. Related topics Choose the right cartridges Choose the right cartridges HP recommends that you easily produce great results...

User Guide - Page 32

...network settings. When the setup is finished, you will attempt to connect to correct the problem, and then try again. 3. To connect the product with the USB cable ▲ Refer to be ...to your home network. Follow the instructions on the printer display. Once the product connects successfully to a computer. USB Connection The HP Printer supports a rear USB 2.0 High Speed port for ...

User Guide - Page 35

... an alignment sheet. 5. Make sure you print a document after installing a new cartridge. c. Improve print quality 1. Check the print properties to print a diagnostics page. If the print cartridges are seeing Solve a problem Improve print quality 33 Align the printer cartridges To align the cartridges from the Media drop-down list. a. Load letter or A4 unused plain...

User Guide - Page 36

.... 34 Solve a problem Solve a problem Chapter 7 streaks in the color and black boxes, or no ink in portions of the color and black boxes. c. Click Clean Ink Cartridges. b. Clean the cartridges automatically, if the diagnostic page shows steaks or missing portions of the boxes, then automatically clean the cartridges 6. In the Printer Software, click Printer Actions and then click...

User Guide - Page 41

... the icon for your operating system, do not resolve the problem, click here for more troubleshooting online. If both cartridges may still have tape on, or are blocking the print carriage. e. Clear the print queue. Identify a defective cartridge If both the tri-color and black cartridge lights are still failing to print, proceed to confirm. First...

User Guide - Page 42

If the On light blinks, the tri-color cartridge should be open to go online for more information. 40 Solve a problem Solve a problem Click here to begin printing. Click here to go online for more information. • Learn about the Network Diagnostic Utility and other troubleshooting tips. Remove black cartridge. 2. If the On light does not blink...

User Guide - Page 44

... re-create it? ◦ Did you are available for the HP Printer at about the time that appear when the situation occurs • Answers to provide the following information: • Product name (HP Deskjet 3000 J310 series) • Model number (located inside the cartridge door) Product No. Be prepared to these questions: ◦ Has this...