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HP Photosmart 5510 Support Question

HP Photosmart 5510 Support Question

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Question posted by edarboegan on June 24th, 2013

My Printer Goes Through The Motions Of Printing But Does Not Use Any Ink, Why??

New cartridges were installed but the printer is intermittent about printing - sometimes no problems, other times it goes through the motions of printing but no ink is used.  A couple of weeks ago it stopped communicating with my pc so i have connected it via a USB; it worked fine until the new cartridges were installed yesterday.

Current Answers

Answer #1: Posted by DreadPirateRoberts on August 14th, 2013 10:57 AM
This answer was accepted by the poster of the original question.
DreadPirateRoberts

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This should help you troubleshoot the issue

https://support.hp.com/us-en?openCLC=true

Related HP Photosmart 5510 Manual Pages

Reference Guide - Page 2

... and use this printer with the power cord supplied by cartridge. ePrint...print information from the web, such as maps, coloring pages, puzzles, and more. Apps: Provides a quick and easy way to display the printer...'s email address, ePrint status, and ePrint feature. Get to know your photos or documents to a connected computer or a memory card. Ink: Shows estimated ink...
Reference Guide - Page 3

..., click Start > All Programs > HP > HP Photosmart 5510 series > HP Photosmart 5510 series. 2. Use the Edit menu to rotate a photo, crop a photo, or turn Photo Fix on and off the orange plastic cap. For more information, go to: www.hp.com/go/inkusage. •• When installing new cartridges, make sure the printer is connected to your scan immediately...
Reference Guide - Page 4

... still unable to select it . If you are unable to install the printer software. Click a print job to print, uninstall and reinstall the HP printer software. Follow the onscreen instructions. Check for your print queue: 1. Then click: •• Devices and Printers (Windows 7®) •• Printers (Windows Vista®) •• Control Panel,and then...
Reference Guide - Page 5

... change the software connection to this website, you will find information that can switch the connection to install the printer software on your computer, click Start > All Programs > HP > HP Photosmart 5510 series > Printer Setup & Software. 2. On the HP Photosmart control panel, from USB to download the Network Diagnostic Utility, then run it . 3. Go to: www...
Reference Guide - Page 6

... to protect your computer against threats that you can cause problems when using security software: -- A security software suite can be causing problems. Security software installed on a different network; Windows To locate the electronic Help after it has been installed: Click Start > All Programs > HP > HP Photosmart 5510 series > Help. Mac To locate the electronic Help after it...
Reference Guide - Page 7

...-Packard (HP) warrants to new in this Warranty Statement from country... time after being replaced. 9. d. If HP is depleted or the "end of a non-HP cartridge or a refilled cartridge does...HP printer products, the use of a manufacturer to the customer. HP shall have other problems, ... HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads ...
User Guide - Page 3

... cartridges...23 7 Connectivity Add the HP Photosmart to a network...25 Change from a USB connection to a wireless network...26 Connect a new printer...27 Change network settings...27 Tips for setting up and using a networked printer...27 Advanced printer management tools (for networked printers 28 8 Solve a problem Get more help...29 Register your printer...29 Clear paper jam...29 Solve print...
User Guide - Page 8

...printer. 2 Help: On the Home screen, shows all Help topics. Displays a warning symbol if the ink level is displayed when you can check wireless status and change preferences and use tools to know the HP Photosmart Use only the power cord supplied by cartridge... Photo: Opens the Photo Menu where you can view and print photos, or reprint a printed photo. 7 Copy: Opens the Copy menu where you can...
User Guide - Page 15

... information. Genuine HP cartridges are using ePrint • Learn how to go / ePrintCenter. c. Click here to share your printer. To manage apps 1. c. They will direct you to online instructions according to the operating system you should disable Auto Power-Off to your photos online and order prints. To view the estimated ink levels, touch the...
User Guide - Page 21

... 23 Clean printhead automatically If print quality is unacceptable, and the problem is not low ink levels or non-HP ink, try cleaning ink smear from the cartridges is used in the printing process in the cartridge after it is left in a number of ink, try cleaning the printhead from the printer display 1. NOTE: 3 Ink from the printer display. This process takes several...
User Guide - Page 22

... the cartridge access door. Insert new cartridge. On the Tools menu, touch the down arrow to the ink label part of the product. From the Home screen, touch the right directional key. Remove cartridge. a. a. b. Check that power is on cartridge, then remove it from the printer display 1. Remove cartridge from packaging. 20 Work with cartridges Chapter 6 To clean ink smear...
User Guide - Page 23

... align printer either from the printer display or from the printer software. Work with cartridges on page 22 Tips for working with cartridges c. A forceful twist may be required to snap it clicks into slot until it off. d. Align printer 21 Related topics • Order ink supplies on page 23 Align printer After you insert new cartridges, align the printer for best print...
User Guide - Page 24

..., click HP Photosmart 5510 series. Double-click Printer Preferences, and then double-click Maintenance Tasks. On Mac: ▲ Open HP Utility, click Align, and then click Align again. NOTE: Ordering cartridges online is used in all countries/regions. Cartridge warranty information The HP cartridge warranty is applicable when the product is not supported in its designated HP printing device...
User Guide - Page 25

... cartridges Use the following tips to work with cartridges: • Use the correct cartridges for each cartridge to replace the cartridges until print quality becomes unacceptable. Work with cartridges For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. • Insert the cartridges into place. • After you insert new cartridges...
User Guide - Page 30

... computer the next time you visit. Advanced printer management tools (for more information. • Learn about how to change some features are displayed in that the next time you access the EWS, the pages are not available. • To open the embedded Web server • About cookies To open and use the embedded Web...
User Guide - Page 33

... HP Photosmart 5510 series, click HP Photosmart 5510 series, double-click Scan Actions, and then double-click HP Scan Diagnostic Utility. Learn more information • If printouts show misaligned colors or lines, try aligning printer. Click here to go online for more information. • Learn how to find more online information to diagnose printer and print quality...
User Guide - Page 35

... turned the printer off and then on . If reinserting the cartridges does not work, try cleaning cartridge contacts. It is on , and this product has failed. a. Open the cartridge access door. Make sure the cartridges are reinstalled in damage to go online for help . Check that the ink cartridges are in this does not solve your problem, contact...
User Guide - Page 37

If you installed a set up the printer, you must replace the orange caps on the regular cartridges you remove, or they calibrate your printer before the first print job. Some ink will need to use a newer version of this cartridge. To identify a newer version of the cartridge, look at the exterior of the cartridge package and find the Warranty Ends date...
User Guide - Page 39

... the cartridge was first installed, the date when the cartridge was last used, the number of information about providing this anonymous information, you render the memory chip inoperable, the cartridge cannot be used , any printing errors that assists in an HP product. 9 Technical information The technical specifications and international regulatory information for the HP Photosmart are...
User Guide - Page 42

... regarding recycling of its most popular products. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go /energystar Technical information 40 Technical information Environmental Protection Agency's ENERGY STAR specifications for imaging equipment...

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