HoMedics QRM-400H Support Question
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Question posted by spoythress2 on January 17th, 2017
This Is The Worst Answer. You Didn't Even Begin To Address My Question
specifically. I ordered these 4 items 6 weeks ago and have never received any word/ response from them. I need someone else, a supervisor, to address this issue with HoMedics. Do they really pay you to answer customer questions? I need a valid response from someone else who can legitimately help
Current Answers
Answer #1: Posted by Odin on January 18th, 2017 7:27 AM
Sorry for your problems, and for whatever previous response was unhelpful to you. We're an independent help site not connected with HoMedics, manned by volunteers; and no, it doesn't pay us. Here are some steps to consider (in case you haven't done them):
- Call back customer service, and politely but firmly ask for a manager (use the contact information here--https://www.contacthelp.com/HoMedics/customer-service
- Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/HoMedics/Corporate%20Office
- Complain to one of the applicable consumer agencies, as listed at https://www.usa.gov/state-consumer/
- Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, or to https://www.yelp.com/, each of which is designed to get action from the offending companies
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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