Online Returns

may I take items purchased online back to a hobby lobby store for return and refund?

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Answer #1: Posted by Odin on October 1st, 2020 9:25 AM

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Odin

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Yes, you may. Here are the company's instructions:

Your return must be in sellable condition. Open and/or used merchandise cannot be returned.
Damaged and/or defective merchandise from an online order cannot be returned to the store.
If you have received damaged or defective merchandise, or need to make an exchange, please call 1-800-888-0321 or email us prior to returning the item.
Returns or exchanges of Silhouette® & Cricut® products and Sewing & Embroidery machines are prohibited unless customer presents original receipt and products are in new, unopened condition. Warranty claims must be submitted directly to the manufacturer.

Items sold and shipped by HobbyLobby.com can be returned or exchanged to any Hobby Lobby store within 90-days of purchase. When returning merchandise to a Hobby Lobby Store, please be aware of the following:

The invoice must accompany the item(s) being returned in order to ensure the full purchase price is credited to a Hobby Lobby Gift Card.
Shipping and/or handling charges cannot be refunded at the store level.
To obtain a copy of your invoice email, call 1-800-888-0321 or email us.
For questions regarding the in-store return of your online order, call 1-800-888-0321.

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