Someone Sent An Email From My Account, Wasn't Me. Virus? Hacker?

About a month ago, I updated my blackberry after it was stolen. I put my hotmail account on my blackberry phone. After that, I did not receive all of my emails -- only ones from colleagues -- yesterday someone sent a mass email to all my contacts with a link. it wasn't me who sent it, plz help and explain, and fix my email account.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by DreadPirateRoberts on March 5th, 2011 7:16 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

1,100
points

Hotmail accounts can get hijacked in a number of ways and are often used by thieves to spew spam, phishing messages and malware to everybody in the account’s address book. Along with its general Hotmail support portal, Microsoft has an article on recent reports of Hotmail account hijackings and what you can do to try and rescue your account.

If you can get to it, the first thing you should do is change the account’s password — and change it to a strong password made up of letters and numbers so it’s hard to guess. You should also update your machine’s security software and run a system scan to see if any viruses or malware from the hijackers has infected your computer. (If you have a PC and don’t have any security software, consider the free Microsoft Security Essentials program.

Microsoft’s Windows Live Solution Center also has a section devoted to account recovery and security with steps to take if you still have access to the compromised Hotmail account.

If you try all the suggested steps there and still can’t get back into your account, try the Windows Live ID Account Recovery page, which might help you reset your password by way of the secret question and answer you set up when you created the account, or by sending password information to the alternate e-mail account you supplied when signing up for the Hotmail account.

Hotmail Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Search Results
... sent to myself To optimize your browser's settings in Windows Internet Explorer, please visit: Windows Live Kristian R, Tuesday, February 10, 2009 11:06 AM Cannot Log in to my Email Account... through my internet explorer that I suggest that this sign in ... Photo upload control Optimize your browser: [url= to your browser; Visit the link below for the optimization ...
Search Results
... need to update their payment information for your loss. Identity protection is one of the most common types of the mailing. -s Last resolved a question on Mar 05 2010 Mar 23 2009 43.28 43 About restricted child accounts This solution article provides information about accounts been hijacked and spam mails been sent to customer's contact list...
Search Results
... recognize your mail as wanted and to make it ’s a false alert. Check all the contacts in your message will help detect spammers on Windows Live Hotmail. Please create a post here and provide your account name and the error message received and one of Use violation. Error when you try to send an e-mail: This...