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Question posted by jamesferrell on December 19th, 2016

Ck71 Scanner Not Working.

I have a ck71 that the scanner just quit working on. Hardware trigger is checked but the problem is the box to enable the scanner is greyed out. Any suggestions

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Answer #1: Posted by waelsaidani1 on December 19th, 2016 11:47 AM

waelsaidani1

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This issue is caused from a conflict between Wavelink TE Scan DLL and Intermecs Scan DLL. To resolve this you need to:

1. Go into emulation parameters>scanner>common>"No Scanner Configuration" and set to "Do Not Configure Scanner" & also "Enable Scanner on Exit" set to "Yes". Save and deploy to device, be sure to restart telnet.

2. Configure Intermec Smart Systems: (Intermec Settings>Data Collection>Internal Scanner>Scanner Settings>Hardware Trigger) Make sure this is checked or the scanner will not work.

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