Lexmark X264dn Support Question
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Question posted by piusadigun on May 1st, 2017
Lexmark X264dn Failure
Current Answers
Answer #1: Posted by Troubleshooter101 on May 1st, 2017 10:13 AM
- Power off the printer.
- Leave the printer powered off for 10 to 20 seconds.
- Power on the printer again.
- Open the flatbed scanner cover and watch the scanner bar (head) in the flatbed scanner. Confirm that it follows the correct startup sequence detailed below.
- The scanner bar should light up.
- After that, the scanner bar should move left, then right, multiple times before stopping under the gray strip located on the left, between the ADF window and the flatbed window.
- Watch the operator panel to determine if it prompting 'Ready'. If it does, close the scanner cover and try using the scanner unit again. If the scanner works, continue to use the printer as normal. Observe the printer closely over the next few days to see if the error message returns
If the error message returns when you power the printer back on, or if the error returns a short time later, a service call will be required to correct the issue. Contact Lexmark Technical Support for additional information.
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