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Question posted by piusadigun on May 1st, 2017

Lexmark X264dn Failure

Sir, this printer (X264dn) stopped working. I reloaded the driver as I've done a few times in the past but no dice. Please, for some times now I have refilled the tone cartridge because I could not yet afford a new one, and since then it had been displaying "Cartridge Low" but it kept on printing anyway, until this time. I reloaded the driver and everything seemed okay but it never succeeded in printing the test page. The error message I saw on the computer (not on the printer, which still carried the "Cartridge Low" display) is "Printer in Error State". I tried to print other files but the printer would just not respond - same message.Please, help.

Current Answers

Answer #1: Posted by Troubleshooter101 on May 1st, 2017 10:13 AM
This answer was accepted by the poster of the original question.
Troubleshooter101

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If this is the first time that you have observed this error, see if the error can be cleared simply by powering the printer off, and then back on.
  1. Power off the printer.
  2. Leave the printer powered off for 10 to 20 seconds.
  3. Power on the printer again.
  4. Open the flatbed scanner cover and watch the scanner bar (head) in the flatbed scanner. Confirm that it follows the correct startup sequence detailed below.
    • The scanner bar should light up.
    • After that, the scanner bar should move left, then right, multiple times before stopping under the gray strip located on the left, between the ADF window and the flatbed window.
  5. Watch the operator panel to determine if it prompting 'Ready'. If it does, close the scanner cover and try using the scanner unit again. If the scanner works, continue to use the printer as normal. Observe the printer closely over the next few days to see if the error message returns

If the error message returns when you power the printer back on, or if the error returns a short time later, a service call will be required to correct the issue. Contact Lexmark Technical Support for additional information.

http://support.lexmark.com/index?productCode=LEXMARK_X264&segment=SUPPORTproductCode%3D&page=content&id=SO5218&locale=en&userlocale=EN_US

Thanks


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Troublshooter101

Related Lexmark X264dn Manual Pages

Wireless Setup Guide - Page 11

... CD. A list of MAC addresses can join the network. When installing the printer on a network that only those devices with your wireless network does not use on the network by selecting the Default...USB or network cables until prompted to connect wirelessly 11 Some ad hoc networks will not work wirelessly. Select the key currently in the provided spaces. The choices are three basic options ...
Wireless Setup Guide - Page 20

.... Cannot print over the wireless network If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then you can access them from other devices such as microwave ovens or other computers or resources on printing a network setup page. These...
User's Guide - Page 1

Lexmark X264dn, X363dn, X364dn, and X364dw User's Guide September 2009 Machine type(s): 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2 www.lexmark.com
User's Guide - Page 8

... between objects such as well, and unplug any cables going into the printer. CAUTION-POTENTIAL INJURY: The printer weight is adequate clearance around it safely. If any other devices attached to move it . Inspect the power cord regularly for signs of the printer, unplug the power cord from the wall outlet and disconnect all...
User's Guide - Page 9

... @ User's Guide-The User's Guide is also available on the Lexmark Web site at www.lexmark.com/publications/. For updates, check our Web site at www.lexmark.com/publications/. After all, you are you find something we want to...came with our printers, and we could do it will be delighted to perform basic tasks. We've worked hard to make sure you for using the printer: • ...
User's Guide - Page 20

... 20 Warning-Potential Damage: System board electronic components are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. CAUTION-SHOCK HAZARD: If you are easily damaged by static electricity...
User's Guide - Page 22

... the support unit. 1 2 1 Support unit 2 Tray 3 Remove any cables going into the support unit. 5 Place the drawer in the location chosen for the printer. you have any other devices attached to the printer, then turn the printer off as well, and unplug any packing material and tape from the wall outlet before continuing. Additional...
User's Guide - Page 150

... kit by the manufacturer of this printer is near its end of this printer. In other countries or regions, visit the Lexmark Web Site at 1-800-539-6275 for printer supplies assume printing on letter- At this procedure multiple times until the print remains faded, and then replace the cartridge. Part name Photoconductor kit Part number...
User's Guide - Page 210

...Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Machine type: 7013 Model(s): 231, 235, 432, 436, 43W, d01, d02, gd1, gd2, dn1, dn2, gd1, gd2 Edition notice September 2009 The following paragraph does not apply to the information herein; Changes are periodically made at any time... 004-2/CSC 740 New Circle Road NW Lexington, KY 40550 USA © 2009 Lexmark International, Inc....
User's Guide - Page 222

... printer shall end earlier if it prepaid and suitably packaged to that user. This limited warranty applies to that this product: -Is manufactured from new parts, or new ... of the warranty period. Limited warranty Lexmark warrants that user for the remainder of Limited Warranty Lexmark X264dn, Lexmark X363dn, Lexmark X364dn, Lexmark X364dw Lexmark International, Inc., Lexington, KY This ...
User's Guide - Page 224

... Lexmark International, Inc. ("Lexmark") that the media does not conform to stop working after a delivering a fixed amount of toner. Lexmark warrants that vary from state to Software Program media purchased new from defects in materials and workmanship under normal use of any Software Program installed on which the Software Program (if any subsequent user of this printer...
Embedded Web Server Administrator's Guide - Page 26

...device...the printer (in... Device ...printer will recognize by clicking the check box next to use to require verification of seconds (5-30) the device...printer will be sent using a secondary or backup SMTP server, enter the IP address/hostname and SMTP port for no authentication, or Use Device...under Device Credentials...Device-Initiated E-mail list, select None for no authentication, or Use Device...
Maintenance Guide - Page 7

... print becomes faded: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to let you purchased the printer. Note: Repeat this time, order a photoconductor kit. Part name Photoconductor kit Part number E260X22G Maintaining the printer 7 Note: All life estimates for information about Lexmark authorized supplies dealers in your area...
Service Manual - Page 1

Revision: July 16, 2013 LexmarkX264dn, X363dn, X364dn, X364dw 7013-235 7013-432 7013-436 7013-43W • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
Service Manual - Page 23

... 128MV card 256MB card Available daughter card slots Font card DLE 7013-235 7013-432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw 64MB 64MB 128MB 128MB 128MB 128MB 128MB 128MB x x x x x x x x 64MB x x x x x x x x 64MB x x x x x x x x 64MB x x x x x x x x 64MB x x x x ✔ ✔ ✔ ✔ x x x x x x x x ✔ ✔...
Service Manual - Page 24

7013-XXX Print quality settings Item 7013-235 7013-432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw Image enhancement technology (IET) 2 Bits/pel ✔ ✔ ✔ ✔ 4 Bits/pel ✔ ✔ ✔ ✔ Print resolution 300 dpi ✔ ✔ ✔ ✔ ...
Service Manual - Page 25

...XXX Compatibility and connectivity Item 7013-235 7013-432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw Datastreams XPS x x x x PCL 6 emulation ✔ ✔...x Ethernet 10/100 Base T ✔ ✔ ✔ ✔ USB-B (hi-speed) device port ✔ ✔ ✔ ✔ Fax functionality USB-A front host port (low/full speed...
Service Manual - Page 26

...and supply capacity Item 7013-235 7013-432 7013-436 7013-43W Lexmark X264dn Lexmark X363dn Lexmark X364dn Lexmark X364dw Standard input sources Integrated 250-sheet tray 50-sheet MP ...150-sheet sensing bin ✔ ✔ ✔ ✔ Toner and photoconductor Toner cartridge X360 Series standard yield 1,500 standard pages SWE¹ x 3,000 standard pages SWE¹ 3,500...
Service Manual - Page 33

...of radiation Liquid crystal display Liquid Crystal Module Laser Diode Light emitting diode Long edge feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Magenta Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface Millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only...
Service Manual - Page 95

... page 3-17. See "Sensor Test" on page 3-14. This selection exits Diagnostics mode, and Resetting the Printer displays. See "Charge Roll" on page 3-17. See "Print Log" on page 3-16. See "Clear... tests (continued) BASE SENSOR TEST Front Door Input Fuser Exit Standard Bin DEVICE TESTS Flash Test PRINTER SETUP Defaults Perm Page Count Serial Number Engine Setting 1 through 4 Model Name...

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