Question posted by SNSUNBUNNY on March 27th, 2018
The Paint Job Has Gone Bad Under Warranty.
I had my car painted,the paint after almost 2 years has gone bad. Still under warranty,but when I took it in they told me that they would have to talk to corporate before painting. After weeks of waiting they still have not given me a answer.
Current Answers
Answer #1: Posted by Odin on March 27th, 2018 4:33 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,690
Member since:
April 10th, 2010 Points: 41,236,690
Here are the steps to consider, in order:
- If you haven't yet done so, talk to the manager at your location.
- Call customer service, and if necessary politely but firmly ask for a manager (use the contact information here--https://www.contacthelp.com//customer-service).
- Escalate to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/maaco/Corporate%20Office.
- Complain to the Pennsylvania Office of the Attorney General, at 717-787-3391
You may also want to consider a review/complaint site like https://www.gripeo.com/, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which is designed to get action from the offending companies
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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