My Magic Jack + Doesnt Work, Sayin Insert Magic Jack +.

when i clcik on the magic jack app on my laptop, i get a pop up stating that i need to insert my magic jack to make calls and i cant access the dial pad nor the menu. when i check on my magic jack + device, it has the blue light and it seems working. i've updated my magic jack app and i have updated my usb to 3.0. i cant seem to get what is the problem.

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Answer #1: Posted by Odin on March 26th, 2012 3:29 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,630

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Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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