We Changed Our Cable/ Internet Company Now Our Phone Does Not Work. What Can We

We changed our cable/internet company, now our phone does not work at all. What can we do to fix this ?????

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Answer #1: Posted by Odin on December 6th, 2013 5:45 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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A change in your Internet Service Provider should not affect the working of your magicJack. I suggest you log out of magicJack, unplug the device, and replug it. The software should reappear. If you continue to have trouble...

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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