Intermittent Troubles Hearing The Other Party On The Line

When talking with my friend on Majic Jack, every once in awhile, i can not hear him but he can still hear me. At the times when I say I can not hear him, he has noticed that any given web page he may be viewing is currently buffering, and he thinks that may be the reason for the loss of communication. Is this possible? The magic jack on his end also acts up when we are in a website chat room together, or if he is listening to music on winamp. He ends up getting booted out of the room...but I never have these issues while using Magic Jack. I just want to know if it's possible for the buffering to be the cause of him hearing me, but me NOT hearing him? Thanks!

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on June 26th, 2012 3:29 PM

Odin

Member since:
April 10th, 2010

Points: 41,236,630

90
points

Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if your Internet speed is too low,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... at this time. Can I transfer or "port" Are 411 Directory Assistance calls free? Can I keep my current land line telephone number? Will my magicJack telephone number be listed in the telephone directory? What area codes are available for my magicJack? Changing your phone number Phone Numbers NO. We do I get a 1-800...
Self-Service Support
Using your Online Web Portal About the 30-Day Trial Offer Can I request a specific area code for my new magicJack...? Can I become a reseller? / Do you have an affiliate or partner program? It is possible that we may introduce a program in the future. What area codes are available for my new magicJack line? How do not currently offer an affiliate, Web link or related partner program.
Self-Service Support
... faxes using magicJack? It is possible that we may introduce a program in the future. Can I work on my computer while I am using the magicJack? How do not currently offer an affiliate, Web link or related partner program. What area codes are available for my new magicJack line? Using your Online Web Portal Can I request a specific...