Motorola SBG6580 Support Question
Motorola SBG6580 Support Question
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Question posted by Fotokramse on December 15th, 2013
Motorola Surfboard Sbg6580 Upstream Send Channel Cannot Be Acquired
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers. Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership -
Brochure - Page 2
... -board radios (2.4 or 5 GHz) enables users to offer their business customers.
Next Generation High-Bandwidth Services and Home Networking in the send (upstream) data stream.
Cost-effective, efficient, and secure, the SBG6580 enables users to maximize the potential of a DOCSIS/EuroDOCSIS 3.0 cable modem, four-port 10/100/1000 Ethernet switch with an internal...
Brochure - Page 3
... enables the SBG6580 to work with varying wiring in the send (upstream) data stream.
1 GHz capable tuners
Supports IPv4 and IPv6 to expand network addressing capabilities
Versatile and Convenient Backwards compatible to 802.11b/g
Backwards compatible to DOCSIS/ EuroDOCSIS 1.x and 2.0
Integrated 802.11n Wi-Fi access point, 2 x 2 antenna array.
With Motorola's SURFboard integrated home...
Brochure - Page 4
...for secure PC client setup
Remote configuration and monitoring from hacker attacks. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Provider Benefits Flexible pricing options
Greater ...9702;◦ Push button configuration for WPS compliant clients
User-friendly Installation
Motorola's integrated SURFboard solutions include stateful firewall protection and state of the art Wi-Fi network...
Brochure - Page 5
...-free and RoHS compliant. In the development of our nextgeneration SURFboard portfolio of Conduct regulations. Motorola has a global commitment to be greener when they use environmentally friendly package designs. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Motorola is also committed to helping its customers, Motorola is working to identify recycling opportunities. In addition, the...
Brochure - Page 6
... rate
Output Impedance
75 Ω (nominal)
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway and Canada),...Compliant
Operating Level Range
Level range per channel (two channels in the TCS)
DOCSIS/EuroDOCSIS
TDMA
...
Operating Humidity
5 to 95% R.H. Specifications
GENERAL SPECIFICATIONS
UPSTREAM
DOCSIS/EuroDOCSIS 3.0 certified (interoperable with DOCSIS/ Modulation
QPSK...
Brochure - Page 7
...
19 dBm +1/-1.5 dB at all rates
in all channels
IEEE 802.11g
16 dBm +1/-1 dB at 54 Mbps
in all channels
Receiver Sensitivity
> -90 dBm at 11 Mbps;...Management
802.11e WMM power save/U-
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway static routing and dynamic IP
routing (RIPv1, RIPv2); Specifications
UPSTREAM (CONTINUED)
Frequency Range
DOCSIS 5-42...
User Manual - Page 3
... DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature 16...the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR NETWORK - B
Table of Day Policy (ToD) Filter 18
Safety and Regulatory Information •
Motorola SURFboard &#...
User Manual - Page 7
... This transmitter must be installed and operated with a minimum distance of some specific channels and/or operational frequency bands are country dependent and are restricted from using the... •
Motorola SURFboard • User Guide
vii To comply with the FCC RF exposure compliance requirements, the separation distance between the radiator and your body.
WIRELESS LAN INFORMATION
...
User Manual - Page 9
... the modem and contains the MAC address, serial number, SSID, WPA-PSK, and Passcode (for Windows XP and Windows Vista). Motorola Broadband Technical Support is located on the bottom of a Motorola SURFboard® SBG6580 Wi-Fi Cable Modem Gateway.
In the Box
ITEM Power Supply
DESCRIPTION Provides power via an AC electrical outlet
Ethernet...
User Manual - Page 11
... upstream (send) channel
3
Green /*Blue and not flashing
connection Connected with a non-bonded upstream channel
Green and flashing
Scanning for a connection
4
Green and not flashing
Finished scanning
Green and flashing
5
Amber and flashing
No icon or LED 6
WPS
Actively scanning (show network traffic)
Successfully paired when the icon is Green WPS pairing in progress
The Wireless...
User Manual - Page 12
... may implement bonded channels for Ethernet connectivity unless specified.
Rear Panel
Note: The USB port is ON - PORT 1
DESCRIPTION
Connected LED • Green LED is not included on all SBG6580 models. Indicates a... Overview •
Motorola SURFboard • User Guide
4 DO NOT use the USB port to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580 Wi-Fi network.
User Manual - Page 22
...Protected Access version 2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key. Click Apply. User must configure...
Log on to configure a
wireless adapter. For better security, Motorola recommends that you , and a guest network for visitors. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
14 ...
User Manual - Page 24
...when you have
successfully connected. Option 2 - Select WPS from the SBG6580 GUI
1. Select the correct SSID on the device being used.
Push-.... 3. The Wireless LED
starts blinking. 7. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16 Select Restore Wireless Defaults and click Apply. 4. Enter the Device Name. 7. Select Restore Wireless Defaults and Apply...
User Manual - Page 27
... Wireless Primary Network
Page:
• If you cannot receive regular TV channels, the data service will remove custom settings, including Parental Control, Firewall, and Advanced settings). Cannot send..., check whether the client's wireless adapter
supports the type of WEP key configured on the SBG6580, be sure to AES.
51BTroubleshooting •
Motorola SURFboard • User Guide
19 ...
User Manual - Page 28
... OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send channel cannot The upstream channel is lost be acquired
FLASHING IP registration is unsuccessful The IP registration is lost
51BTroubleshooting •
Motorola SURFboard • User...
User Manual - Page 30
B
UPSTREAM Modulation Maximum Channel Rate
DOCSIS EuroDOCSIS
QPSK and 8, 16, 32, 64, 128 QAM
131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz 131.072 Mbps (4 channels) / 32.768 Mbps (single channel): @ 128 QAM at 6.4 MHz
Channel Width
200 kHz, ... rate
Output Impedance
75 Ω (nominal)
Product Specifications •
Motorola SURFboard • User Guide
22
User Manual - Page 31
...NETWORK
Gateway DHCP, NAT, VPN tunneling; Product Specifications •
Motorola SURFboard • User Guide
23 SPI firewall with this cable modem)..., may work with DoS protection and intrusion prevention; B
UPSTREAM (CONTINUED) Frequency Range DOCSIS 5-42 MHz (edge to ...at all rates in all channels
IEEE 802.11g
16 dBm +1/-1 dB at 54 Mbps in all channels
Receiver Sensitivity: > -90...
User Manual - Page 34
...Software and the media upon which it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put ...Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to...
Installation Guide - Page 2
....
575425-001-b 8/10 First, check if Wireless icon is a registered trademark of the publisher.
© Motorola Mobility, Inc. 2010. Call your service provider if you must have Adobe Acrobat Reader installed to open the User Guide. See "Product Overview - See the Troubleshooting section in again. SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting...
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