Purchases

f you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Center. If you purchased the item on eBay, use the eBay Resolution Center. Go to eBay and click "Resolution Center" at the bottom of any page. If you purchased the item on a site other than eBay, use the PayPal Resolution Center. There are 2 kinds of disputes: Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs.) Here's how to open a dispute: Log in to your PayPal account. Click Resolution Center at the top of the page. Click Dispute a Transaction. Select Item Dispute, then click Continue. Click Find transaction ID. Click the Transaction ID next to the transaction you want to dispute, then click Continue. Note: You have 45 days from the transaction date to open a dispute. If you and the seller can’t resolve the problem, you can ask us to investigate by escalating your dispute to a claim. If you don’t escalate a dispute to a claim within 20 days, we automatically close it. Once a dispute is closed, you can’t reopen it or escalate it to a claim. To learn more about the dispute process, go to the Resolution Center and click the How to Dispute a Transaction tutorial.

Login to your PayPal account and click on Resolution Center, then open a dispute.