Cancellation Refund On Ticket Number

Hi. If the fare conditions permit, you may refund the unused tickets bought online subject to possible penalties. Please visit or call any Philippine Airlines Ticket Office or send an e-mail to [email protected]. Unless we hear from you, we will not automatically refund your unused tickets.

If the credit card used is not under passenger's account name, passenger and the credit card holder both agree that:

1. either the passenger or credit card holder may apply for online refund application;
2. the refund will automatically be credited to the credit card account used; and
3. PAL shall not be held liable to passenger and/or credit card holder for any and all damages that may result from the ticket cancellation.

For non-online refund application, either the passenger or credit card holder may request for a refund, provided that the credit card holder must present a copy of passenger's government-issued ID and passenger's duly signed authorization letter for the said purpose.
Note: Some fares are non refundable. Please check the fare conditions relating to the selected airfare(s).

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