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Plantronics Explorer 500 Support Question

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Question posted by Grannygrumpkv on January 27th, 2018

Why Would My Bluetooth Quit Working In The Middle Of A Song?

My plantronics 500 made a series of beeps then just quit working. It won't connect or pair with either of our phones. Its about 1 yr old.

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Answer #1: Posted by freginold on January 28th, 2018 6:58 AM

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freginold

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The first step would be to try charging it and make sure it charges. The LED should be solid red when charging, and then turn off when charging is complete. If the LED doesn't come on when you try to charge, there could be a problem with the internal battery or the charging cable. You could try replacing the cable, or you can contact Plantronics for support at plantronics.com/support or by telephone at one of the phone numbers listed on the last page of the user manual.

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Related Plantronics Explorer 500 Manual Pages

Explorer 500 Product sheet - Page 1

...with Siri, Google Now, and Cortana. Dual-purpose USB strap EXPLORER 500 INCREDIBLE AUDIO AND SMARTPHONE VOICE CONTROL Packed with the latest audio technology, the Plantronics Explorer 500 Bluetooth® headset helps you stay focused on /off, phone connected, battery low, recharge battery, volume minimum/maximum Bluetooth version Bluetooth v4.1 with A2DP for music and audio streaming, Hands...

User Guide - Page 2

Contents Welcome 3 What's in the box 4 Accessories 5 Headset Overview 6 Be safe 6 Pair 7 Get Paired 7 Use two phones 7 Adjust the fit 8 Charge Headset 9 The Basics 10 Answer or end a call 10 End a call 10 Reject incoming call 10 Volume 10 Mute or unmute headset 10 Redial 10 Voice control (Siri, Google Now, Cortana) 10 Voice enabaled assistant 10...

User Guide - Page 3

This guide contains instructions for important product safety information prior to installation or use of the product. 3 Welcome Congratulations on purchasing your Explorer 500 series headset Please refer to the safety instructions for setting up and using your new Plantronics product.

User Guide - Page 4

What's in the box Headset NOTE Headset design and contents may vary by product. USB charge strap 4

User Guide - Page 6

Headset Overview Be safe Power button Call button Charge port Headset LED (indicator light) Volume button: Increases or decreases volume Mute Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset. 6

User Guide - Page 7

... accept the connection. You hear "pairing" and the headset indicator lights flash blue and red. 2 Activate Bluetooth® on your phone and set it to search for new devices. 4 Select PLT_500 If necessary, enter passkey 0000 and accept the connection. Use two phones Multipoint technology lets you pair a second phone and answer calls from either phone. 1 Power on your headset. 2 Press...

User Guide - Page 8

To adjust the fit, you can rotate the eartip on the headset or add the optional clip-on earloop. 8 Adjust the fit The universal-fit eartip has a thin loop that bends to gently tuck into the contours of either ear.

User Guide - Page 9

Charge Headset You may charge your headset using the included USB charging strap connected to any powered USB port When finished charging, take your headset on the go by attaching the strap to a key ring, bag strap, belt loop, or any suitable object 9

User Guide - Page 10

... headset During a conversation, press and hold the Volume button.* *Android phone must... be set to medium/high or audio will indicate the voice control is muted, a reminder tone repeats every 15 minutes. While the microphone is Now, Cortana) active. Voice control (Siri, Google • Press and hold the Voice button for 3 seconds. (Devices may vary.) 10 A series...

User Guide - Page 11

Once back in range with your headset will conserve its battery power by entering into a DeepSleep mode. DeepSleep Mode If you leave your headset powered on but out of range of your paired phone for more than 90 minutes, your phone, press the Call button to exit DeepSleep mode. 11

User Guide - Page 12

Some examples of what you will see are: • Solid red until charging complete and then off • Flashing red and blue during pairing • Triple red ﬂash when less than 10 minutes of talk time • Triple blue ﬂash at incoming call 12 Decipher the Lights Your headset has an indicator light that ﬂashes in response to a change in status or after a button press.

User Guide - Page 13

For example: "Power on" "Pairing successful" "Talk time (x) hours" "Mute on" "Incoming call" "Answering call" "Phone disconnected" "Recharge headset" 13 Hear it Whisper Your headset tells you about status changes.

User Guide - Page 14

Select language Once your headset is paired and connected to select the headset language. 14 The language selection directions repeat in every supported language. 3 Follow the voice-guided prompts to your phone, you can change the headset language. 1 Wearing your headset, power it on. 2 Press and hold the Volume up and down buttons together until you hear "welcome."

User Guide - Page 15

plantronics.com/apps 15 Install the App Get the most from your headset by installing our free mobile app, Plantronics Hub for iOS/ Android. Explore all of your headset's features, view instructions, and contact Plantronics support easily from your smartphone.

User Guide - Page 16

... 0800 242 500 Schweiz 0800 932 340 EL Tel: +44 (0)1793 842443* ES Tel: 900 803 666 *Support in the US and other trademarks are owned by Bluetooth SIG Inc., any use by Plantronics, Inc. Bluetooth trademarks are the property of Plantronics, Inc. iPhone is under license. Patents pending 204740--06 (02.17) Plantronics, Plantronics Explorer and Simply...