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Plantronics Explorer 500 Support Question

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Question posted by maureenasakome on October 30th, 2017

Connection Issues

my Plantronics explorer 502 use to connect properly at some range even without my iPhone in sight. But now, it cannot. I have to be close enough to my iPhone to have my Bluetooth connected to it. Why is it so? What Can I do because it's frustrating. Thanks

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Answer #1: Posted by techyagent on October 30th, 2017 4:27 PM

techyagent

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You can check this link to know more about the pairing and the issue which you are talking about

http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/How_To/Explorer-500-505-How-to-Pair&c=All&lang=en_US®ion=us

Thanks

Techygirl

Related Plantronics Explorer 500 Manual Pages

Explorer 500 Product sheet - Page 1

...°F-104°F) Service and support 1-year limited warranty 1. is a trademark of Plantronics, Inc. patents pending. 2.15 Dual-purpose USB strap EXPLORER 500 INCREDIBLE AUDIO AND SMARTPHONE VOICE CONTROL Packed with the latest audio technology, the Plantronics Explorer 500 Bluetooth® headset helps you stay focused on life instead of their respective owners. Performance is...

User Guide - Page 2

Contents Welcome 3 What's in the box 4 Accessories 5 Headset Overview 6 Be safe 6 Pair 7 Get Paired 7 Use two phones 7 Adjust the fit 8 Charge Headset 9 The Basics 10 Answer or end a call 10 End a call 10 Reject incoming call 10 Volume 10 Mute or unmute headset 10 Redial 10 Voice control (Siri, Google Now, Cortana) 10 Voice enabaled...

User Guide - Page 3

This guide contains instructions for setting up and using your new Plantronics product. Welcome Congratulations on purchasing your Explorer 500 series headset Please refer to the safety instructions for important product safety information prior to installation or use of the product. 3

User Guide - Page 4

What's in the box Headset NOTE Headset design and contents may vary by product. USB charge strap 4

User Guide - Page 6

Headset Overview Be safe Power button Call button Charge port Headset LED (indicator light) Volume button: Increases or decreases volume Mute Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset. 6

User Guide - Page 7

... If necessary, enter passkey 0000 and accept the connection. Pair Get Paired The ﬁrst time you power on your headset, it begins the pairing process. 1 Wearing your phone and set it to search for new devices. • iPhone Settings > Bluetooth > On* • Android™ Settings > Bluetooth: On > Scan for devices* NOTE *Menus may vary...

User Guide - Page 8

Adjust the fit The universal-fit eartip has a thin loop that bends to gently tuck into the contours of either ear. To adjust the fit, you can rotate the eartip on the headset or add the optional clip-on earloop. 8

User Guide - Page 9

Charge Headset You may charge your headset using the included USB charging strap connected to any powered USB port When finished charging, take your headset on the go by attaching the strap to a key ring, bag strap, belt loop, or any suitable object 9

User Guide - Page 10

Volume To increase the volume, tap the Volume button. Mute or unmute headset During a conversation, press and hold the Voice button for 2 seconds. A series of tones will sound to low. While the microphone is Now, Cortana) active. Voice ...

User Guide - Page 11

Once back in range with your headset will conserve its battery power by entering into a DeepSleep mode. DeepSleep Mode If you leave your headset powered on but out of range of your paired phone for more than 90 minutes, your phone, press the Call button to exit DeepSleep mode. 11

User Guide - Page 12

Some examples of what you will see are: • Solid red until charging complete and then off • Flashing red and blue during pairing • Triple red ﬂash when less than 10 minutes of talk time • Triple blue ﬂash at incoming call 12 Decipher the Lights Your headset has an indicator light that ﬂashes in response to a change in status or after a button press.

User Guide - Page 13

Hear it Whisper Your headset tells you about status changes. For example: "Power on" "Pairing successful" "Talk time (x) hours" "Mute on" "Incoming call" "Answering call" "Phone disconnected" "Recharge headset" 13

User Guide - Page 14

Select language Once your headset is paired and connected to select the headset language. 14 The language selection directions repeat in every supported language. 3 Follow the voice-guided prompts to your phone, you can change the headset language. 1 Wearing your headset, power it on. 2 Press and hold the Volume up and down buttons together until you hear "welcome."

User Guide - Page 15

plantronics.com/apps 15 Explore all of your headset's features, view instructions, and contact Plantronics support easily from your smartphone. Install the App Get the most from your headset by installing our free mobile app, Plantronics Hub for iOS/ Android.

User Guide - Page 16

... are owned by Bluetooth SIG Inc., any use by Plantronics, Inc. is a trademark of Plantronics, Inc. Patents pending 204740--06 (02.17) Support EN Tel: 0800 410014 AR Tel: +44 (0)1793 842443* CS Tel: +44 (0)1793 842443* DA Tel: 80 88 46 10 DE Deutschland 0800 9323 400 Österreich 0800 242 500 Schweiz 0800...