I Have Been Chared The Yearly Membership Twice. How Do I Get One Credited Back?

Sorry for your frustration. However, this is Helpowl.com, not Pogo Games. Therefore, we can not accomodate your request. However, we can get you going in the right direction to resolve your issue.

Pogo Games uses a Pre-Authorization process when billing a customer. This process verifies the funds are available in your account approximately 7 days prior to the actual charge of your card.

This pre-authorization process can temporarily appear as a duplicate charge once the actual charge occurs, (which is usually around 7 days later).

In other words, Pogo received verification from your card's company that the funds requested are available and will be placed in a pending status until the actual date Pogo charges your card. (This pre-authorization and actual charge can overlap but clear up in a day or two at the most)

More information, as well as how to contact Pogo Customer Support, is located on Pogo's Help pages, and can be viewed by clicking the following link:

https://help.ea.com/article/where-can-i-get-help-with-my-pogo-billing-and-payment-questions#9

Scroll down to Number 9 for the information relevant to your concern.

Please note: As we are not Pogo Games, we can not offer a guarantee your card was charged appropriately. As only a Pogo Representative could confirm this.   

Hope this helps.