Status Of Returned Book

I have received a statment for acct. #00249928664 for the Digest Diet. I returned this book two or three weeks ago. Have you received it , if so why haven't I gotten credit for it?

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Answer #1: Posted by SylvieRD on June 7th, 2012 9:14 AM

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SylvieRD

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My name is Sylvie and I work for Reader’s Digest in Customer Care.

We were able to access your account and found that we have not received the book yet. However, we have stopped the billing and you will be receiving an email confirming this.

I hope this is to your entire satisfaction and, should you require anything else, we can be reached directly at:

1-800-308-9281
[email protected]

Sylvie Robert
E-Care Coordinator

Answer #2: Posted by benefitsfile on April 5th, 2013 11:41 AM

benefitsfile

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I work in a senior citizen building. Residents who responded received a free book, then each month an additional one with an invoice. It has been very hard communicating with customer service as well as returning these books and maintaining credit. Yes, you get the first book free but turning off the tap is difficult especially for a senior. The stress is not worth the first free book. No free lunches folks.

Answer #3: Posted by benefitsfile on April 5th, 2013 11:46 AM

benefitsfile

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No free lunches folks. At our senior citizen building we find the residents who respond do in deed receive a free book. They then receive an additional book with an invoice. Health impaired seniors are finding it difficult to kep up with the mailings, paying or asking for credit or declining. One resident receiving a statement, returned this book two or three weeks ago, and has waited for resolution.

Not worth the hassle, it is a marketing gimick, stay away. Seniors are to be treasured not victimized.