Ricoh Aficio MP 301SPF Support Question
Ricoh Aficio MP 301SPF Support Question
Find answers below for this question about Ricoh Aficio MP 301SPF.Need a Ricoh Aficio MP 301SPF manual? We have 2 online manuals for this item!
Question posted by MikePersels on May 16th, 2014
Failed Scan
When scanning to an email it fails. printout message "TX failed" what could cause this? Thanks
Current Answers
Answer #1: Posted by freginold on May 16th, 2014 4:41 PM
freginold
Member since:
December 20th, 2011 Points: 23,254,985
Member since:
December 20th, 2011 Points: 23,254,985
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 301SPF Manual Pages
Manuals - Page 12
...", Fax . Managing and using documents converted to a computer See "Overview of the folder in a shared folder See "Basic Procedure When Using Scan to Electronic Formats Easily
BQX138S
Sending scan files See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan . What You Can Do with This Machine
I Want to Convert Documents to Folder...
Manuals - Page 23
... use this machine as a delivery scanner for sale. • See Fax , Scan , or Connecting the Machine/ System Settings .
21 You can save scan files in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to a folder in the delivery server or send them to a client...
Manuals - Page 26
...messages are grayed out in a Document Server by unauthorized copy guard is copied on paper to notify users that the copy is being transmitted or stored.
If a document protected by a copier or multifunction...the printed document for unauthorized copy prevention. If the document is copied, scanned, or stored in the copy, preventing confidential information from being copied. ...
Manuals - Page 105
...browsing the network. 25.
Press [Connection Test] to Folder
12. Basic Procedure When Using Scan to check the path is set correctly. 26. Enter the login user name of the ... Press [Enter] or [Browse Network], and then specify the folder. Press [Exit]. If the connection test fails, check the settings, and then try again.
103 Press [Enter] under "Login User Name". 15. Press ...
Manuals - Page 115
...file type. 4. PDF], [PDF/A], [TIFF/JPEG] If you select a single-page file type when scanning multiple originals, one of the following file types:
• Single Page: [PDF], [High Compress....differ depending on a removable memory device. Press [Send Settings].
2. You can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to send. PDF], [PDF...
Manuals - Page 152
...." appears. "Memory is not correct.
Troubleshooting
Problem
Causes
Solutions
"Please wait." Enter your Login User Name and Login Password. The entered Login User Name or Login Password is full. The scanned originals exceed the number of sheets/pages that have been scanned. "Authentication has failed."
appears. This message appears when the machine is displayed.
•...
Manuals - Page 166
.... Next, press the [Stop] key.
Troubleshooting
Message
Causes
Solutions
"Functional problem occurred.
There is being used . Record the code number shown on the screen, follow the instructions to resume reception of which are incompatible with facsimile. name and the password for the user and connection has failed.
scanned for diffrnt fnctn." Press the [Document...
Manuals - Page 167
...(s) or sender's name has been cleared." Depending on the Control Panel
Message
Causes
Solutions
"Some page(s) are almost blank. "You do not have been scanned.
"The group destination cannot be selected because it contains a destination with access privileges will be deleted." The device certificate (S/ MIME) has expired.
Please wait.
The user certificate (destination...
Manuals - Page 184
... removable memory devices, see Security Guide .
182 Check that appear on the Configuration Page.
If a message not described ...message. Message
Causes
"Authentication with PC.
Messages Displayed When Using the Scanner Function
This section describes likely causes of errors may not be printed. Status/ Print]."
Check settings. "Cannot communicate with the destination has failed...
Manuals - Page 185
...Changing a Scan Profile", Scan . "Cannot start scanning.
The Scan Profile might be blocking network connectivity." The destination computer name or folder name is preventing the machine connecting to your firewall's Help.
failed." For details about how to add programs to do this program] as the computer's response on the Control Panel
Message
Causes
Solutions
"Connection...
Manuals - Page 186
... exceeded.
• Replace the memory device.
• If the document is scanned as single-page or divided multiple pages, data already written to redo the scan. "Cannot write on the memory device.
10.
The memory device is . The memory device is still shown, the network may be used in [Administrator Tools] of scanning. If the message is writeprotected.
Manuals - Page 189
... Displayed on the Control Panel
Message
Causes
Solutions
"Exceeded max. Specify whether to delete."
Press [Send] to send the scanned data, or press [Cancel] to store the data or not. The number of files to the memory device, and then try again.
Try again after they have been
be scanned by this machine was exceeded...
Manuals - Page 190
... files. Check the settings." Check the server status."
Do you want to store scanned file?"
The scanned data will be scanned. "LDAP server authentication has failed.
Because there is full. device."
Check the memory being used. A network error has occurred and connection has failed.
• Try the operation again. "Memory is not enough free hard disk...
Manuals - Page 191
... to the memory storage device, or press [Cancel] to delete." Scanning has been cancelled. Because there is properly inserted in the message. Load paper of the machine other than the Scanner function is being processed. Sending the data has been cancelled.
Next, press the [Copier] icon on the Control Panel
Message
Causes
Solutions
"Memory is...
Manuals - Page 194
... at the destination. You have tried to delete files without access privileges. "Transmission has failed.
For details about network error, contact your access permission for stored documents, or to ... have permission to delete a document you do so. If the same message appears again after scanning again, the cause could not be a mixed network, or else network settings were changed ...
Manuals - Page 196
... to start scanning with the current scaling factor. "The Digital Signature's device certificate has expired. 10. The logged in "Reproduction Ratio", and then try to scan the original again... may sometimes not be scanned." Change the orientation of the scanned data is not necessary, press the [Start] key to use this function." Troubleshooting
Message
Causes
Solutions
"You do not...
Quick Start Guide - Page 40
Scanning Documents
From Copier Panel, Select Scanner - Your display may vary depending on the Platen Glass and Select the appropriate options for your operating system and device.) Place the documents to be scanned in the Document Feeder or on your Documents where necessary.
(Note: Screenshots are provided for reference purposes only.
Quick Start Guide - Page 41
... purposes only. Set resolution, scan size & scan type.
Groups and
individual addresses can be programmed.
Set file types between email and folder scan destinations. encryption & signature. Preview scan before sending. Add email message. Scanner Display Panel
Check file status. Set up notification when your operating system and device.) Select tabs to document i.e. Select...
Quick Start Guide - Page 42
Place Originals in Feeder or on your operating system and device.) Press [Start]
(Note: Screenshots are provided for reference purposes only. Your display may vary depending on Glass 5. At copier Screen Press [Scanner]
2. Basic Scanning
1. Select [E-mail] or [Folder] Tab 3. Select destination [email address or folder location
4.
Quick Start Guide - Page 43
Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for reference purposes only. Preview scan before pressing the [START] button! Your display may vary depending on your operating system and device.)
Scanning Options must be selected before sending.
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