Question posted by boatsmn on August 2nd, 2013
Warranty Work On My Chain Saw. I You Son't Do It Do I Get My Saw Back?
I returned my chain saw to the sears store where I bought it. It was still under warranty and they sent it to the repair center. I have heard nothing since. I went to the store where I bought it and they said there is nothing they can do. They said they can't find out anything about it. What can I do?
Current Answers
Answer #1: Posted by Odin on August 2nd, 2013 1:05 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,620
Member since:
April 10th, 2010 Points: 41,236,620
It appears Kerv misounderstood your question; sorry. If as you say that Sears took your saw to send it for repair, but lost it, communicating with the manufacturer would of course not help you.
I suggest you make contact with the company's executive offices, providing whatever paperwork you have along with all specifics. Here's the contact information:
Sears, Roebuck & Co.
3333 Beverly Rd.
Hoffman Estates, IL 60179
Att: Complaint
fax 800-427-3049
If you wish to complain to the Illinois Consumer Fraud Bureau, here's that information:
Consumer Fraud Bureau
100 W. Randolph, 12th Fl.
Chicago, IL 60601
312-814-3000
fax 312-814-2549
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by TommyKervz on August 2nd, 2013 7:31 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,793
Member since:
January 10th, 2013 Points: 17,776,793
Greetings - If you still have its paperwork you can try and contact the saw's maker directly.
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