48v 5.0 Lithium Battery No Longer Available

I bought a new Snapper Electric Lawn Mower in Aug of 2021. Now my battery is defective and find out .that Snapper is no longer making the 48V 5.0 battery. It is still under warranty. So how am I supposed to get a battery and how will Snapper handle this since it is still under warranty. I also purchased a blower that uses the same battery. I am out a mower and blower and Snapper needs to be able to compensate under the warranty.

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Answer #1: Posted by SonuKumar on May 6th, 2022 9:21 AM

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SonuKumar

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Have a question on a product? Need assistance with product selection, maintenance or finding a part? Your local Snapper Dealer is the best place to start to find the answers.

To contact our customer service department by phone, please call: 1-800-317-7833.

For questions or concerns about your online parts order please contact us: 1-800-274-4471. Representatives are available Monday-Friday, 8 am-5 pm CT.

To contact us by mail:

Briggs & Stratton

Attn: Snapper Customer Service

PO Box 702

Milwaukee, WI 53201-0702

https://www.snapper.com/na/en_us/support/contact-us.html

better to go ahead and contact them- can solve this easily

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Answer #2: Posted by Odin on May 5th, 2022 8:48 AM

Odin

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Your warranty rights are not affected by the manufacturer's discontinuing the item. However, your printed warranty may exclude a particular item (such as your battery). Since you haven't identified your Snapper model, I can't be more specific. If you don't have a copy of the warranty, you can request it from Snapper. (Use the contact information at https://www.contacthelp.com/snapper.) If you feel the warranty applies, Snapper should honor it; if necessary contact corporate. (Use the corporate contact information at http://www.corporateofficeowl.com/snapper/Corporate%20Office.) In the worst case, complain to your state's consumer protection agency: see https://www.usa.gov/state-consumer.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.