Question posted by surrey02563 on April 17th, 2013
Should Not Have Been Charged For Carry On.
On April 16 at Logan Airport, Boston, I was charged $45 for checking in my bag. When boarding I along with several other passengers was taken out of line and told my small carry on was too large and that I needed to pay $100. I put my bag in the sizing bin upside down and it fit perfectly. The attendant made me put it in right side up and the collapsable handle was above the line. I asked for the supervisor who "adjusted the charge" to $50. This was definitely entrapment. I expect a refund of this amount and will pursue this further if not satisfied. Laura Doherty
Current Answers
Answer #1: Posted by Odin on June 9th, 2013 4:50 PM
Phone Spirit at 800-772-7117. If not satisfied, write:
Customer Satisfaction
1 Spiegel Av.
Hampton, VA 23630
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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