Question posted by debbie124 on September 23rd, 2015

Hotel Booked In Wrong State-info Wrong On Website

I typed in Gonzales, Louisiana. A drop down menu showed Gonzales, Louisiana 20 hotels. I chose the Holiday Inn Express because I know there is one within walking distance of my destination. Your listing was and is for the Holiday Inn Express in Gonzales, TEXAS! I booked on a smart phone not even thinking that you would possibly list out of state hotels when I requested Gonzales, Louisiana. I booked through Hotels.com. Imagine my surprise when I attempted to check in and found out that I was in the wrong state! AND of course, nothing could be done or a transfer/refund issued. I accept the fact that I should have carefully examined the details, but being in a rush, I ASSUMED that the information on your website was correct. I have used Trivago in the past, but will never use it again unless someone can tell me some way I can get a refund.

Current Answers

Answer #1: Posted by waelsaidani1 on September 24th, 2015 3:15 AM
This answer was accepted by the poster of the original question.
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,787
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Hello please fill out this form http://company.trivago.com/wrong-info/

Answer #2: Posted by paraicomeara on September 24th, 2015 4:42 AM
paraicomeara

Member since:
July 8th, 2015

Points: 1,410
110
points
Dear Debbie,

Thank you for your question and for using trivago.

We are very sorry to hear that you have had this issue with you booking.

If you have not already done so then please do get in touch with us directly at [email protected] so that we can assist you in resolving this issue.

We look forward to hearing from you.

Kind regards,

trivago user support.

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