Question posted by corinnegrandolfo on July 14th, 2016
New To Triage - Website Issues
I am new to Trivago and I have set up an account and tried to make a reservation all day. However, your website is terrible. I have gotten all the way to the end clicked confirm and NOTHING - no confirmation, no reservation # nothing.I tried a second time to get the same reservation after completing it, there was a message that there were 2 reservations that were the same?????I have been at this ALL day and am very computer savvy and yet, your website does not respond. I sent an email to customer service with NO RESPONSE.
Current Answers
Answer #1: Posted by Odin on July 14th, 2016 4:49 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,680
Member since:
April 10th, 2010 Points: 41,236,680
You may be confusing us (an independent help site) with Trivago. As we have no access to your account, and we can't know exactly what steps you took, your concern must be addressed to the company--see the contact information here: https://www.contacthelp.com/trivago/customer-service. If you can't get a satisfactory response from customer service, see the corporate contact information here: http://www.corporateofficeowl.com/trivago/Corporate%20Office.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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