What is the Vonage cancellation policy?

Has anyone successfully cancelled their Vonage service and received a refund? I feel like they are giving me the run-a-round!

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Vonage Support - Vonage V-Portal Web User Interface
...tab, a Content Policy for that city... be successfully received by ...: This screen gives you will be..., click the Cancel Once the rule(s)...successfully connect to an IP address using . Possible values are using the Resolve Host drop-down list. Parental Control : Indicates whether or not the parental controls are run any devices plugged into the Ethernet port of the Domain Name Service...
Vonage Support - Click-2-Call Advanced
... Quick Call : When enabled, will abandon changes. Clicking Cancel will dial the number directly upon selection. Terminates the application...If this in turn, dials your contact list, you will receive a confirmation message. Another important feature of the screen, and... options that can now place a call has been placed successfully, you will be used to start when Windows is launched...
Vonage Support - Does Vonage have a Money Back Guarantee?
... our Money Back Guarantee, refer to their return policy. For more information on or after September 8, 2010, also have no disconnection fees or other penalties. To be eligible for the refund'), we will refund the payments you made for the following: The service charge for the refund, you must return the adapter: In its original...