Xerox M15I Support Question
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Question posted by macsmith1 on August 13th, 2014
Jam Indicated.
The "jam" light on my M15 is on but there is no jam. Suggestions?
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Related Xerox M15I Manual Pages
WorkCentre M15/M15i User Guide - Page 8
... Document Feeder (ADF).
- Page 1-2
Xerox WorkCentre M15/M15i User Guide The WorkCentre M15/M15i has been designed for ease of being used for copying, printing, faxing and scanning.
Welcome
Introduction
Thank you for use the machine to its fullest potential take some time to "Getting Started" on page 2-1. The WorkCentre M15 is a digital device capable of use, but to...
WorkCentre M15/M15i User Guide - Page 12
...performance and could create a hazardous situation. Page 1-6
Xerox WorkCentre M15/M15i User Guide Welcome
Safety
Your Xerox product and supplies have been...you are not sure of the type of power source indicated on the power cord. Do not allow anything to the... to them as needed to a protective earthing circuit.
Disconnect Device for this product is a safety feature. To remove all ...
WorkCentre M15/M15i User Guide - Page 15
...336/EEC, approximation of the laws of external devices may impact this product may cause radio frequency interference, in compliance with the following applicable Directives of the European Union as of the dates indicated:
January 1, 1995: Council Directive 73/23/...by Council Directive 93/68/EEC, approximation of the laws of their conformity. Xerox WorkCentre M15/M15i User Guide
Page 1-9
WorkCentre M15/M15i User Guide - Page 16
... special mitigation measures taken. With specific regard to maintain compliance with FCC regulations. Page 1-10
Xerox WorkCentre M15/M15i User Guide
These limits are designed to radio communications.
It does not emit hazardous radiation as a Class 1 Laser Product. Laser Safety
WARNING: Use of controls or adjustments or performance of procedures other than those specified herein...
WorkCentre M15/M15i User Guide - Page 21
... to a compatible modular jack that contains, among other electronic device, including FAX machines, to "Setting the Local ID and Name (M15i Only)" on your FAX machine refer to send any damage ... for the modular jack type installed on page 2-13 and follow the steps provided. Xerox WorkCentre M15/M15i User Guide
Page 1-15 You, not Xerox, assume all responsibility and/or liability for any...
WorkCentre M15/M15i User Guide - Page 22
...line, ensure the installation of service may make necessary modifications to determine the number of devices that may request that temporary discontinuance of this Xerox equipment, for you in its ... be made only by ## are displayed either on the label. Page 1-16
Xerox WorkCentre M15/M15i User Guide
If this product is experienced with the FCC if you have questions about ...
WorkCentre M15/M15i User Guide - Page 23
...
'The Ringer Equivalence Number (REN) is an indication of the maximum number of all the devices does not exceed five.
This precaution may consist of any combination of devices subject only to the requirement that the sum of ... contact the appropriate electric inspection authority or electrician, as appropriate.
Xerox WorkCentre M15/M15i User Guide
Page 1-17 Welcome
Regulations -
WorkCentre M15/M15i User Guide - Page 37
... access to the local ID by law to indicate the fax number on page 3-11 for more information.
Ø Enter the fax telephone number. Press [Clear/Clear All] to 'SYSTEM ID' using the
key.
Ø Press [Enter]. WorkCentre M15i FAX:
Xerox WorkCentre M15/M15i User Guide
Page 2-13
WorkCentre M15i
SYSTEM ID [TELEPHONE...]
3
l To include the + symbol in...
WorkCentre M15/M15i User Guide - Page 42
... from other copiers and see the difference. Make Copies Look Like Originals
The WorkCentre M15/M15i allows the reproduction of standard or customized watermarks
Page 3-2
Xerox WorkCentre M15/M15i User Guide This reduces the risk of jams and damage to that from a PC
The WorkCentre M15/M15i can be connected to a PC for environmental protection and is printing another job...
WorkCentre M15/M15i User Guide - Page 64
...
reproduce correctly, even when Auto Fit is selected.
1
Ø Pull open the paper cassette.
Page 5-2
Xerox WorkCentre M15/M15i User Guide The paper cassette can hold a maximum of 550 sheets of paper jams.
l To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required. Paper and Other Media
Loading Paper...
WorkCentre M15/M15i User Guide - Page 70
Feed one sheet at a time through the Bypass Tray if jams occur. Paper and Other Media
Media Specifications
Media Sizes and Types
The table below identifies the media sizes which can be used in the Paper ...
0
YES
10
NO
0
YES
10
NO
0
YES
10
NO
0
YES
30
NO
0
YES
30
NO
0
YES
10
NO
0
YES
10
NO
0
YES
10
i a.
Page 5-8
Xerox WorkCentre M15/M15i User Guide
WorkCentre M15/M15i User Guide - Page 71
... paper in the WorkCentre M15/M15i. Ø Damaged, curled, or damp paper can cause paper jams and poor print quality...jams and image quality problems. Follow
these guidelines for envelope printing:
- Leave the paper wrapped and boxed until ready to store paper:
- DO NOT use envelopes with sharp, well creased folds.
- Paper and Other Media
Media Guidelines
Ø Always use high-quality, laser...
WorkCentre M15/M15i User Guide - Page 72
...Verify that special paper types are wrinkled, bubbled, or otherwise damaged. Page 5-10
Xerox WorkCentre M15/M15i User Guide Dust and dirt may accumulate on a flat surface after removing them from ...off during printing, which can cause paper jams. Exposed adhesive can tolerate a fusing temperature of labels through the product.
Ø Do not use in laser printers.
Ø To prevent special ...
WorkCentre M15/M15i User Guide - Page 117
... to indicate the fax number on page 3-11 for more information.
Ø Enter the fax telephone number.
If a number has already been entered it is required by the user is displayed. WorkCentre M15i
SYSTEM ID...top of each page sent from the machine. WorkCentre M15i FAX:
Xerox WorkCentre M15/M15i User Guide
Page 9-9 Refer to local regulations.
Ø Press [Menu/Exit], the first menu...
WorkCentre M15/M15i User Guide - Page 120
...the telephone line. When a call is not detected, the machine sounds a ringing tone to indicate a voice phone call and immediately switches to enable an alarm sound. The machine answers the ...entered to restrict access to the faxes received. Page 9-12
Xerox WorkCentre M15/M15i User Guide To answer the call . l Use to the WorkCentre M15/M15i. SETTINGS TEL
FAX TEL/FAX
ANS/FAX ON OFF
PRINT Up...
WorkCentre M15/M15i User Guide - Page 133
... various counters. Number of scans using the Document
Glass
Number of prints performed by the
machine
Number of jams in the ADF
Number of scans using the ADF
Number of prints using the drum
Number of jams during printing
Xerox WorkCentre M15/M15i User Guide
Page 9-25 Machine Administration
Information Tab
Click on the machine.
WorkCentre M15/M15i User Guide - Page 149
Xerox WorkCentre M15/M15i User Guide
Page 11-3 Troubleshooting
Fault Clearance
Document Jams
If a document jams while it is feeding through the Automatic Document Feeder (ADF), 'DOCUMENT JAM' appears in the display. Details for clearing the three types of the ADF.
Ø Close the ADF top cover.
Ø Feed the documents back into ...
WorkCentre M15/M15i User Guide - Page 150
Page 11-4
Xerox WorkCentre M15/M15i User Guide Roller Misfeed
Ø Open the document cover and turn the roller knob to remove the misfeed documents from the exit area.
If the jammed document cannot be easily removed, skip to remove, gently remove it from under the feeding roller.
Ø Close the document cover. Ø Feed...
WorkCentre M15/M15i User Guide - Page 159
...take the corrective action listed in the LSU (Laser Scanning Unit).
This may show up as dark marks on page 10-5. Clear the jam. Fuser Error
There is not installed. If ...Document Jam
The loaded document has jammed in the paper cassette has run out. "Document Jams" on page 11-11. Replace the Drum cartridge when copy/print quality is degraded.
Xerox WorkCentre M15/M15i User...
WorkCentre M15/M15i User Guide - Page 165
... cannot be dirty.
Check if a paper jam has occurred.
Ensure the handset is not ...that there are no problems with this device.
Toner may be Use the fonts ...printout is dirty Incorrect fonts Faded graphics
PROBABLE CAUSE
SUGGESTED SOLUTION
The transfer roller may Print a few ...WorkCentre M15/M15i User Guide
Page 11-19
This machine supports G3 communications but not...
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