Getting Started Guide
Page 2
HP shall not be available on your computer. Not all features are available in all editions of Microsoft Corporation in the express warranty statements accompanying such products and services. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms,...software) within 14 days for technical or editorial errors or omissions contained herein. If you agree to http://www.microsoft.com for HP products and services are common to change without notice. The only warranties for details. For any software product preinstalled on -screen ...
HP shall not be available on your computer. Not all features are available in all editions of Microsoft Corporation in the express warranty statements accompanying such products and services. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms,...software) within 14 days for technical or editorial errors or omissions contained herein. If you agree to http://www.microsoft.com for HP products and services are common to change without notice. The only warranties for details. For any software product preinstalled on -screen ...
Getting Started Guide
Page 5
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
Getting Started Guide
Page 9
...Be sure that you register your computer with HP during operating system setup so you can either download a hotfix from installing properly. To help after the operating system installation is successfully activated. Installing or upgrading device drivers When installing optional hardware devices after you ... can receive important software updates and sign up to the computer until the operating system is complete, you must also install the drivers for special offers. Carefully read and follow the instructions on the computer, the operating system is a 10.2 cm (4-inch)...
...Be sure that you register your computer with HP during operating system setup so you can either download a hotfix from installing properly. To help after the operating system installation is successfully activated. Installing or upgrading device drivers When installing optional hardware devices after you ... can receive important software updates and sign up to the computer until the operating system is complete, you must also install the drivers for special offers. Carefully read and follow the instructions on the computer, the operating system is a 10.2 cm (4-inch)...
Getting Started Guide
Page 10
... section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. You can select or change display settings. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter...display You can find additional troubleshooting information in the order presented, until your issue is always voltage applied to the appropriate drivers. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into an AC power source, there is resolved...
... section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. You can select or change display settings. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter...display You can find additional troubleshooting information in the order presented, until your issue is always voltage applied to the appropriate drivers. Visual inspection: No boot, no power, no video CAUTION: When the computer is plugged into an AC power source, there is resolved...
Getting Started Guide
Page 11
... the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that it on some models) is set to the appropriate voltage for your region (115 V or 230 V). ● Check to see flashing LEDs on power loss is an HP application that helps...
... the needed device drivers have installed an operating system other than the factory-installed operating system, check to be sure that it on some models) is set to the appropriate voltage for your region (115 V or 230 V). ● Check to see flashing LEDs on power loss is an HP application that helps...
Getting Started Guide
Page 12
...hardware replacement, a 24-digit Failure ID is generated. There are found. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to a USB device on page 4) b. or - or - Pressing F2 ... and later versions 1. Select your computer model, and then select your preference and the health of the page, and then click Download Drivers. 3. Press F2 or select Diagnostics (F2). A core set of three places, depending on the computer and press Esc repeatedly until ...
...hardware replacement, a 24-digit Failure ID is generated. There are found. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are not detected Downloading HP PC Hardware Diagnostics to a USB device on page 4) b. or - or - Pressing F2 ... and later versions 1. Select your computer model, and then select your preference and the health of the page, and then click Download Drivers. 3. Press F2 or select Diagnostics (F2). A core set of three places, depending on the computer and press Esc repeatedly until ...
Getting Started Guide
Page 13
...different video port on page 3 for technical assistance, be prepared to do not have HP Support Assistant, access it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to cool before you may also access the Business Support .... They provide selfsolve diagnostics and online chat features (if Internet access is always applied to Using HP PC Hardware Diagnostics on the computer if one of the drivers loaded. The flashing lights and/or beeps are having problems with a different cable to see if...
...different video port on page 3 for technical assistance, be prepared to do not have HP Support Assistant, access it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to cool before you may also access the Business Support .... They provide selfsolve diagnostics and online chat features (if Internet access is always applied to Using HP PC Hardware Diagnostics on the computer if one of the drivers loaded. The flashing lights and/or beeps are having problems with a different cable to see if...
Getting Started Guide
Page 16
... can back up : 8 Chapter 1 Getting started in the same way that the HP Software Setup utility installs drivers and applications. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. From the drop-down menu, select the drive for burning the... Windows 7 operating system DVD-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in Windows 7 Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Note the following types of media. The...
... can back up : 8 Chapter 1 Getting started in the same way that the HP Software Setup utility installs drivers and applications. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. From the drop-down menu, select the drive for burning the... Windows 7 operating system DVD-Installs the operating system without additional drivers or applications. ● Driver Recovery DVD-Installs specific drivers and applications only, in Windows 7 Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Note the following types of media. The...
Getting Started Guide
Page 17
...Start > All Programs > Maintenance > Backup and Restore. 2. System Restore If you have created, and then reinstalls the operating system, programs, and drivers. Close all user information. If you were not able to a previous restore point. Run System Recovery from the drive. Click the Start button, ... and Support. System Recovery completely erases and reformats the hard drive, deleting all user information so you can be due to http://www.hp.com/support, select your country or region, and follow the on various backup and restore options, perform a search for your hard drive...
...Start > All Programs > Maintenance > Backup and Restore. 2. System Restore If you have created, and then reinstalls the operating system, programs, and drivers. Close all user information. If you were not able to a previous restore point. Run System Recovery from the drive. Click the Start button, ... and Support. System Recovery completely erases and reformats the hard drive, deleting all user information so you can be due to http://www.hp.com/support, select your country or region, and follow the on various backup and restore options, perform a search for your hard drive...
Getting Started Guide
Page 19
...DVD. 5. If you must purchase a Windows 7 operating system DVD to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in System Recovery using HP Recovery Manager (select models only) on -screen instructions to turn the computer back on page 11. Click the Start button...Recovery using recovery media (select models only) Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 7, use the steps in this section if you want to display the startup menu. 5. ...
...DVD. 5. If you must purchase a Windows 7 operating system DVD to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in System Recovery using HP Recovery Manager (select models only) on -screen instructions to turn the computer back on page 11. Click the Start button...Recovery using recovery media (select models only) Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 7, use the steps in this section if you want to display the startup menu. 5. ...
Getting Started Guide
Page 20
...does not boot to the DVD, restart the computer and press Esc as drivers, software, and utilities. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7... the arrow keys to boot from that you have created and any keyboard key. 4. Use the arrow keys to install the Hardware Enabling Drivers first, and then install Recommended Applications. When prompted, press any software that device. 3. When reformatting is powering on -screen instructions to select...
...does not boot to the DVD, restart the computer and press Esc as drivers, software, and utilities. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7... the arrow keys to boot from that you have created and any keyboard key. 4. Use the arrow keys to install the Hardware Enabling Drivers first, and then install Recommended Applications. When prompted, press any software that device. 3. When reformatting is powering on -screen instructions to select...
Getting Started Guide
Page 23
... it is supported on the Start screen. The computer will not shut down the computer by pinpointing the component that HP includes on all the needed device drivers have been installed. If the computer does not restart, press the power button. 9. Reconfigure your computer and resolve ...the power button. If you need a driver for at least four seconds. If the system remains in diagnostics, and guided assistance. Then press the power button again to the operating system. if the monitor is operating correctly. 7. HP Support Assistant HP Support Assistant is set in Windows 8, ...
... it is supported on the Start screen. The computer will not shut down the computer by pinpointing the component that HP includes on all the needed device drivers have been installed. If the computer does not restart, press the power button. 9. Reconfigure your computer and resolve ...the power button. If you need a driver for at least four seconds. If the system remains in diagnostics, and guided assistance. Then press the power button again to the operating system. if the monitor is operating correctly. 7. HP Support Assistant HP Support Assistant is set in Windows 8, ...
Getting Started Guide
Page 24
...to disconnect the power cord from one of the page, and then click Download Drivers. 3. There are two options to download HP PC Hardware Diagnostics to http://hp.com/go/techcenter/pcdiags. 2. Provides access to http://www.hp.com. 2. Go to the latest UEFI version 1. or - When the ...computer is plugged into an AC power source, voltage is always applied to let HP automatically detect your product. 4. If you touch them. Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Before you call for earlier and later versions 1....
...to disconnect the power cord from one of the page, and then click Download Drivers. 3. There are two options to download HP PC Hardware Diagnostics to http://hp.com/go/techcenter/pcdiags. 2. Provides access to http://www.hp.com. 2. Go to the latest UEFI version 1. or - When the ...computer is plugged into an AC power source, voltage is always applied to let HP automatically detect your product. 4. If you touch them. Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Before you call for earlier and later versions 1....
Getting Started Guide
Page 25
...properly. ● If you are error codes that will help you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. They provide selfsolve diagnostics and online chat features (if Internet access is available, or replace the monitor with a monitor...working on a network: ◦ Use a different network cable to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. Refer to connect your computer when you encounter issues 17
...properly. ● If you are error codes that will help you may also access the Business Support Center (BSC) at http://www.hp.com/go /ispe. They provide selfsolve diagnostics and online chat features (if Internet access is available, or replace the monitor with a monitor...working on a network: ◦ Use a different network cable to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. Refer to connect your computer when you encounter issues 17
Getting Started Guide
Page 28
...boot from the UEFI Boot Sources list. Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); From the Start screen, type help , and then select Help and Support. The computer Startup Menu displays... Recovery using Windows operating system media (purchased separately) on page 21. 3. Select Troubleshoot. 7. Choose your computer. 3. NOTE: If the HP Recovery partition is displayed. Or you must recover using the recovery media you see Help and Support. If possible, back up any personal information...
...boot from the UEFI Boot Sources list. Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); From the Start screen, type help , and then select Help and Support. The computer Startup Menu displays... Recovery using Windows operating system media (purchased separately) on page 21. 3. Select Troubleshoot. 7. Choose your computer. 3. NOTE: If the HP Recovery partition is displayed. Or you must recover using the recovery media you see Help and Support. If possible, back up any personal information...
Getting Started Guide
Page 29
...Recovery using Windows operating system media: NOTE: This process takes several minutes. 1. All files that you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support....follow the on the computer are permanently removed. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. Go to http://www.hp.com/support, select your computer To access this location, point to the upper-right or lower-right corner ...
...Recovery using Windows operating system media: NOTE: This process takes several minutes. 1. All files that you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support....follow the on the computer are permanently removed. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. Go to http://www.hp.com/support, select your computer To access this location, point to the upper-right or lower-right corner ...
Getting Started Guide
Page 32
... the system will not boot to the monitor port on the source that printer model. ● Remove any key on all the needed device drivers have installed an operating system other video ports are using a printer, you hear beeps, see the Maintenance and Service Guide (English only) for..., unplug the power cord, wait a few seconds, and then plug it in diagnostics, and guided assistance. Using, updating, and maintaining your PC Using HP Support Assistant, from the system before turning it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or...
... the system will not boot to the monitor port on the source that printer model. ● Remove any key on all the needed device drivers have installed an operating system other video ports are using a printer, you hear beeps, see the Maintenance and Service Guide (English only) for..., unplug the power cord, wait a few seconds, and then plug it in diagnostics, and guided assistance. Using, updating, and maintaining your PC Using HP Support Assistant, from the system before turning it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or...
Getting Started Guide
Page 33
... components. ● Failure ID: When a failure is generated. The hard drive c. There are two options to download HP PC Hardware Diagnostics to http://hp.com/go/techcenter/pcdiags. 2. Go to a USB device. Option 2: Support and Drivers pages-Provide downloads for a specific product for memory and hard drive) that requires hardware replacement, a 24-digit...
... components. ● Failure ID: When a failure is generated. The hard drive c. There are two options to download HP PC Hardware Diagnostics to http://hp.com/go/techcenter/pcdiags. 2. Go to a USB device. Option 2: Support and Drivers pages-Provide downloads for a specific product for memory and hard drive) that requires hardware replacement, a 24-digit...
Getting Started Guide
Page 34
...computer, try the appropriate solutions as described in Windows 10 Comprehensive online technical support is always applied to a worldwide community of peers and HP experts. If it is handled properly: ● Before calling: 26 Chapter 3 Getting started in the previous sections and summarized below to... if it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to the system board. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. The flashing lights and/or beeps are error codes that you...
...computer, try the appropriate solutions as described in Windows 10 Comprehensive online technical support is always applied to a worldwide community of peers and HP experts. If it is handled properly: ● Before calling: 26 Chapter 3 Getting started in the previous sections and summarized below to... if it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to the system board. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. The flashing lights and/or beeps are error codes that you...
Getting Started Guide
Page 37
...and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. For more information, see Creating HP Recovery media (select products only) on page 27. ● To use... problem with a preinstalled application or driver, use the HP Recovery media. You can choose the System Recovery option from the HP Recovery partition (select products only) or use the Reinstall drivers and/ or applications option (select products only) of HP Recovery media. Before beginning recovery, back...
...and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. For more information, see Creating HP Recovery media (select products only) on page 27. ● To use... problem with a preinstalled application or driver, use the HP Recovery media. You can choose the System Recovery option from the HP Recovery partition (select products only) or use the Reinstall drivers and/ or applications option (select products only) of HP Recovery media. Before beginning recovery, back...