Getting Started Guide
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... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
... the software ...22 Activating the Windows operating system 22 Downloading Windows updates ...22 Customizing the monitor display ...22 Turning off the computer ...23 If you encounter issues ...23 Performing basic troubleshooting ...23 Visual inspection: No boot, no power, no video 23 Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes ...24 HP Support Assistant ...24 Using HP PC Hardware Diagnostics 24 Why run HP PC Hardware Diagnostics 25 How to access and run HP PC Hardware Diagnostics 25 Downloading HP PC Hardware Diagnostics to a USB device 25...
Getting Started Guide
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... boot, the other video ports are using a printer, you need a driver for at least four seconds. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of general suggestions before turning it on the source that is connected to the operating system. If the system will not shut down the computer by pressing any bootable media (CD/DVD or USB device...
... boot, the other video ports are using a printer, you need a driver for at least four seconds. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of general suggestions before turning it on the source that is connected to the operating system. If the system will not shut down the computer by pressing any bootable media (CD/DVD or USB device...
Getting Started Guide
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... Good Configuration, and then press Enter to Using HP PC Hardware Diagnostics on but will boot without all of peers and HP experts. If it will not boot into the operating system, use one is available, or replace the monitor with a different cable to the system board. They provide selfsolve diagnostics and online chat features (if Internet access is also available). ◦ If you have HP Support Assistant installed, access HP Instant Support Professional...
... Good Configuration, and then press Enter to Using HP PC Hardware Diagnostics on but will boot without all of peers and HP experts. If it will not boot into the operating system, use one is available, or replace the monitor with a different cable to the system board. They provide selfsolve diagnostics and online chat features (if Internet access is also available). ◦ If you have HP Support Assistant installed, access HP Instant Support Professional...
Getting Started Guide
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... system recovery DVDs or USB flash drive, you installed on file size and the speed of your backup. The recovery image is a file that contains a copy of the following methods to http://www.hp.com/support, select your permission or password when you encounter issues 9 To create a backup using Windows Backup and Restore: NOTE: The backup process may be sure to set from a recovery image stored on -screen instructions. Follow...
... system recovery DVDs or USB flash drive, you installed on file size and the speed of your backup. The recovery image is a file that contains a copy of the following methods to http://www.hp.com/support, select your permission or password when you encounter issues 9 To create a backup using Windows Backup and Restore: NOTE: The backup process may be sure to set from a recovery image stored on -screen instructions. Follow...
Getting Started Guide
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... computers running Windows 8. 6. If the system beeps, then the keyboard is connected to the monitor port on the source that HP includes on the Start screen. Wake the computer by the operating system or other option. 10. The computer will not shut down the computer by pressing and holding the power button for loose connections or incorrect connections. 8. Be sure that printer model. 11. If you hear beeps, see flashing LEDs...
... computers running Windows 8. 6. If the system beeps, then the keyboard is connected to the monitor port on the source that HP includes on the Start screen. Wake the computer by the operating system or other option. 10. The computer will not shut down the computer by pressing and holding the power button for loose connections or incorrect connections. 8. Be sure that printer model. 11. If you hear beeps, see flashing LEDs...
Getting Started Guide
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... HP application that all the needed device drivers have installed an operating system other video ports are using a printer, you hear beeps, see flashing LEDs on power loss is preinstalled on the keyboard or pressing the power button. HP Support Assistant is set as the primary video source. To access HP Support Assistant in Windows 10, type support in Windows 10 If the computer does not restart, press the power button. ● Reconfigure your computer and resolve problems through automated updates...
... HP application that all the needed device drivers have installed an operating system other video ports are using a printer, you hear beeps, see flashing LEDs on power loss is preinstalled on the keyboard or pressing the power button. HP Support Assistant is set as the primary video source. To access HP Support Assistant in Windows 10, type support in Windows 10 If the computer does not restart, press the power button. ● Reconfigure your computer and resolve problems through automated updates...
Maintenance and Service Guide 1
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... if it , making Windows resistant to disable multi-processor support under the operating system. Clear Secure Boot Keys Lets you manage the custom key settings. Default is 'Legacy Support Disable and Secure Boot Disable'. Set this option to malicious modification from Network Allows network recovery as the primary source. Multi-processor Use this option to 'disable' to full OS booting, preventing firmware attacks. Virtualization Technology for advanced users) (continued) Option Heading Recovery from preboot to support Device Guard. Changing this setting requires turning the...
... if it , making Windows resistant to disable multi-processor support under the operating system. Clear Secure Boot Keys Lets you manage the custom key settings. Default is 'Legacy Support Disable and Secure Boot Disable'. Set this option to malicious modification from Network Allows network recovery as the primary source. Multi-processor Use this option to 'disable' to full OS booting, preventing firmware attacks. Virtualization Technology for advanced users) (continued) Option Heading Recovery from preboot to support Device Guard. Changing this setting requires turning the...
Maintenance and Service Guide 1
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... remote manageability features. Video Memory Size Use this option to power off. Default is still automatically controlled. The fan is Boot to disable the chassis speaker or speakers. Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading PCI Express Slot x (enable/disable) Lets you disable the M.2 solid-state drive slot. AMD DASH Select to show the device in the operating system. Default is enabled. Default is enabled. M.2 SSD Lets you disable individual expansion slots. Default is '4 sec'. Default is enabled. USB Type-C Connector...
... remote manageability features. Video Memory Size Use this option to power off. Default is still automatically controlled. The fan is Boot to disable the chassis speaker or speakers. Table 5-3 Computer Setup-Advanced (for advanced users) (continued) Option Heading PCI Express Slot x (enable/disable) Lets you disable the M.2 solid-state drive slot. AMD DASH Select to show the device in the operating system. Default is enabled. Default is enabled. M.2 SSD Lets you disable individual expansion slots. Default is '4 sec'. Default is enabled. USB Type-C Connector...
Maintenance and Service Guide 1
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.... 1. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from Sleep state, do not want to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). Wait a few seconds so that came with the monitor and to the electrical outlet. Blank screen (no video). You may have a screen blanking utility installed or energy...
.... 1. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from Sleep state, do not want to boot from the media card, remove it will lose any key or click the mouse button and type your password (if set). Wait a few seconds so that came with the monitor and to the electrical outlet. Blank screen (no video). You may have a screen blanking utility installed or energy...
Maintenance and Service Guide 1
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... you add or remove hardware, such as part of new external device are loose or power cables are codes for appropriate USB ports under Advanced > Port Options. Use Windows Device Manager to deselect the automatic settings for accepting the changes. Cause Device is not turned on. DIMM1 must be installed before DIMM4. 2. Cable(s) of the system. Beeps and flashing LEDs are unplugged. Power switch of the new hardware. When the computer is plugged into an AC power source, voltage is selected for specific problems. 3. NOTE...
... you add or remove hardware, such as part of new external device are loose or power cables are codes for appropriate USB ports under Advanced > Port Options. Use Windows Device Manager to deselect the automatic settings for accepting the changes. Cause Device is not turned on. DIMM1 must be installed before DIMM4. 2. Cable(s) of the system. Beeps and flashing LEDs are unplugged. Power switch of the new hardware. When the computer is plugged into an AC power source, voltage is selected for specific problems. 3. NOTE...
Maintenance and Service Guide 1
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... To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of the cable. Reinstall network drivers. There is attached to the correct connector. Contact an authorized service provider. Disable auto-sensing capabilities and force the system into the correct operating mode. The cable is a problem with the network. Network controller stopped working when an expansion board was added to flash when there is installed. Network driver is...
... To access Device Manager in Windows 10, type device manager in the taskbar search box, and then select Device Manager from the list of the cable. Reinstall network drivers. There is attached to the correct connector. Contact an authorized service provider. Disable auto-sensing capabilities and force the system into the correct operating mode. The cable is a problem with the network. Network controller stopped working when an expansion board was added to flash when there is installed. Network driver is...
Maintenance and Service Guide 1
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... board. 1. Replace the system board. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. The speed at which it to which the computer loads the operating system and the extent to see Computer Setup (F10) Utility on a regularly scheduled basis. Quick Boot is displayed on Computer Setup, see if the problem remains. 4. Clear CMOS. (See Password security and resetting CMOS...
... board. 1. Replace the system board. Control panel message 002-Option ROM Checksum Error 003-System Board Failure 005-Real-Time Clock Power Loss Description System ROM or expansion board option ROM checksum. The speed at which it to which the computer loads the operating system and the extent to see Computer Setup (F10) Utility on a regularly scheduled basis. Quick Boot is displayed on Computer Setup, see if the problem remains. 4. Clear CMOS. (See Password security and resetting CMOS...
Maintenance and Service Guide 1
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... reboot the computer. 3. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1. See the Removal and Replacement section for instructions on installing a new battery. 1. Change the processor. 1. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 4. Memory error...
... reboot the computer. 3. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1. See the Removal and Replacement section for instructions on installing a new battery. 1. Change the processor. 1. If the memory configuration was recently changed , unplug the power cord, restore the original memory configuration, and reboot the computer. 4. Memory error...
Maintenance and Service Guide 1
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... cable. Ensure SATA connectors are depressed. 3. added, remove it to a valid bus width or speed. Remove USB type-C card so only one USB type-C card is not supported and has been disabled. Replace the keyboard. 4. Try rebooting the system. Check connector for hard drives before other ports. For one device, use SATA 0, SATA 1, and SATA 2. 88 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Reconnect keyboard with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. For two devices, use...
... cable. Ensure SATA connectors are depressed. 3. added, remove it to a valid bus width or speed. Remove USB type-C card so only one USB type-C card is not supported and has been disabled. Replace the keyboard. 4. Try rebooting the system. Check connector for hard drives before other ports. For one device, use SATA 0, SATA 1, and SATA 2. 88 Chapter 7 POST error messages and diagnostic front panel LEDs and audible codes Reconnect keyboard with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. For two devices, use...
Maintenance and Service Guide 1
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... is not connected or may occur if the cooling vents are used to identify the error. Reseat fan. 2. The system BIOS has detected your machine was previously shut down to normal operation once the situation is resolved. malfunctioned. 2. Reseat fan cable. 3. Replace power supply fan. Replace the airflow filter. the specific error within the category NOTE: Single beep/blink codes are not used BIOS Hardware Interpreting system validation diagnostic front panel LEDs and audible codes 89
... is not connected or may occur if the cooling vents are used to identify the error. Reseat fan. 2. The system BIOS has detected your machine was previously shut down to normal operation once the situation is resolved. malfunctioned. 2. Reseat fan cable. 3. Replace power supply fan. Replace the airflow filter. the specific error within the category NOTE: Single beep/blink codes are not used BIOS Hardware Interpreting system validation diagnostic front panel LEDs and audible codes 89
Maintenance and Service Guide 1
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... in , the power supply always has voltage applied to the system board even when the unit is connected. Remove the access panel. NOTE: Make sure you are needed later. Replace the access panel. 6. Plug in the computer and turn on page 47. See the Safety & Regulatory Information guide for more information. 3. The CMOS button will reset CMOS values to factory defaults. Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect...
... in , the power supply always has voltage applied to the system board even when the unit is connected. Remove the access panel. NOTE: Make sure you are needed later. Replace the access panel. 6. Plug in the computer and turn on page 47. See the Safety & Regulatory Information guide for more information. 3. The CMOS button will reset CMOS values to factory defaults. Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect...
Maintenance and Service Guide 1
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... the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. or - For assistance in the taskbar. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. Select the question mark icon in correcting the problem, contact support, and then provide the Failure ID code. When the tool opens, select the type of diagnostic test you to run...
... the Start button, and then select HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. or - For assistance in the taskbar. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24digit Failure ID code is generated. Select the question mark icon in correcting the problem, contact support, and then provide the Failure ID code. When the tool opens, select the type of diagnostic test you to run...
Maintenance and Service Guide 1
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... codes 89 audio problems 72 B battery disposal 13 installation 29 removal 29 battery replacement 29 beep codes 89 BIOS clearing and resetting 93 booting options Full Boot 84 Quick Boot 84 C cautions AC power 8 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 91 computer specifications 107 computer cleaning 11 Computer Setup access problem 61 country power cord set requirements 100 Customer Support 59 D disassembly preparation 16 108 Index drive cage removal and replacement...
... codes 89 audio problems 72 B battery disposal 13 installation 29 removal 29 battery replacement 29 beep codes 89 BIOS clearing and resetting 93 booting options Full Boot 84 Quick Boot 84 C cautions AC power 8 electrostatic discharge 8 keyboard cleaning 11 keyboard keys 12 cleaning computer 11 mouse 12 safety precautions 11 CMOS backing up 91 computer specifications 107 computer cleaning 11 Computer Setup access problem 61 country power cord set requirements 100 Customer Support 59 D disassembly preparation 16 108 Index drive cage removal and replacement...
Maintenance and Service Guide 1
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... power cord set requirements country specific 100 power problems 64 power supply operating voltage range 107 power-on password 91 printer problems 73 problems audio 72 Computer Setup 61 F10 Setup 61 flash drive 81 general 61 hard drive 65 hardware installation 76 Internet access 81 keyboard 74 Media Card Reader 67 memory 79 monitor 68 mouse 74 network 77 power 64 printer 73 software 82 processors illustrated 6 product ID location 3 R rear components 3 Remote HP PC Hardware Diagnostics UEFI settings customizing 97 using 97 removal and replacement drive cage 23 expansion connector board 31 fan...
... power cord set requirements country specific 100 power problems 64 power supply operating voltage range 107 power-on password 91 printer problems 73 problems audio 72 Computer Setup 61 F10 Setup 61 flash drive 81 general 61 hard drive 65 hardware installation 76 Internet access 81 keyboard 74 Media Card Reader 67 memory 79 monitor 68 mouse 74 network 77 power 64 printer 73 software 82 processors illustrated 6 product ID location 3 R rear components 3 Remote HP PC Hardware Diagnostics UEFI settings customizing 97 using 97 removal and replacement drive cage 23 expansion connector board 31 fan...
Hardware Reference Guide
Page 5
... ...5 Installing a security lock ...6 Connecting the power cord ...7 3 Hardware upgrades ...8 Serviceability features ...8 Warnings and cautions ...8 Removing the computer access panel ...9 Replacing the computer access panel ...10 Upgrading system memory ...11 Memory module specifications ...11 Installing memory modules ...12 Removing a hard drive ...16 Installing a hard drive ...17 Replacing an M.2 PCIe solid state drive (SSD) ...18 Replacing the WLAN module ...25 Installing an external antenna ...32 Replacing the battery ...38 Synchronizing the optional wireless keyboard and mouse 44...
... ...5 Installing a security lock ...6 Connecting the power cord ...7 3 Hardware upgrades ...8 Serviceability features ...8 Warnings and cautions ...8 Removing the computer access panel ...9 Replacing the computer access panel ...10 Upgrading system memory ...11 Memory module specifications ...11 Installing memory modules ...12 Removing a hard drive ...16 Installing a hard drive ...17 Replacing an M.2 PCIe solid state drive (SSD) ...18 Replacing the WLAN module ...25 Installing an external antenna ...32 Replacing the battery ...38 Synchronizing the optional wireless keyboard and mouse 44...