Webkinz Support
Help and Support for Webkinz 
Problems with Webkinz?
Choose one of the following Webkinz support options:
- Click the "Ask a Question" button to post a new question about Webkinz
- Click the "Answers" buttons below for any questions for which you can provide a solution, or would like to see answers that have been posted.
Have a New Question?
Click below to post a new question about Webkinz.
Most Popular Webkinz Questions
How Do I Recover My Webkinz Information If I Don't Have A Parent Email?
I logged into my Webkinz account and everything worked, but then it froze and logged me out. Then wh...
I logged into my Webkinz account and everything worked, but then it froze and logged me out. Then wh...
Getting Green Screen When We Log Into Webkinz.
Every time my daughter tries to log into Webkinz, she gets a blank green screen. We tried clearing t...
Every time my daughter tries to log into Webkinz, she gets a blank green screen. We tried clearing t...
Why Wasn't My Advance And Monthly Virtual Pet Email For January Set To Me.
My question is regarding my online webkinz account. I have paid for an advantage and monthly virtual...
My question is regarding my online webkinz account. I have paid for an advantage and monthly virtual...
How Do I Recover My Account Information If I Don't Have A Parent Email?
I logged into my Webkinz account and everything worked, but then it froze and logged me out. Then wh...
I logged into my Webkinz account and everything worked, but then it froze and logged me out. Then wh...
Most Recent Webkinz Answers
Pass Word And Username Help!
Hello! I understand that you're having trouble accessing your Webkinz account because you can't reme...
Hello! I understand that you're having trouble accessing your Webkinz account because you can't reme...
How Do I Get My Account Reinstated
See https://support.ganzworld.com/customer-support-items/what-if-my-account-has-been-archived/.
See https://support.ganzworld.com/customer-support-items/what-if-my-account-has-been-archived/.
Why Wasn't My Advance And Monthly Virtual Pet Email For January Set To Me.
it appears as their customer support was down for a while so you should contact them now and see if ...
it appears as their customer support was down for a while so you should contact them now and see if ...
I Signed Up For The Deluxe Membership For A Year And Never Got My Free Pet!
As with all Gan eztore issues, you can call 1-888-818-8770 between 9 am & 5pm (Eastern Standard ...
As with all Gan eztore issues, you can call 1-888-818-8770 between 9 am & 5pm (Eastern Standard ...
Getting Green Screen When We Log Into Webkinz.
See possible solutions here: http://www.webkinzinsider.com/forum/somebody-help-165/anyone-else-havin...
See possible solutions here: http://www.webkinzinsider.com/forum/somebody-help-165/anyone-else-havin...
All Webkinz Questions
Pass Word And Username Help!
Hi,,i cant rememerb my username or password but i have my code but cant find where to recover my web...
Hi,,i cant rememerb my username or password but i have my code but cant find where to recover my web...
(Posted by kassielaughing 5 months ago)
How Do I Get My Account Reinstated
(Posted by barbaraorr 1 year ago)
I Signed Up For The Deluxe Membership For A Year And Never Got My Free Pet!
(Posted by kimbers1122 8 years ago)
I Can't Adopt A New Pet Because The Pet Adoption Page Will Not Load.
Whenever my daughter or I try to open the pet adoption link to adopt a new pet so that she can keep ...
Whenever my daughter or I try to open the pet adoption link to adopt a new pet so that she can keep ...
(Posted by petepack12 9 years ago)
When I Type In All My Information To Get Deluxe, It Doesn't Work. Why???
I typed in all of the required information to get deluxe and then when I hit confirm it brings me ba...
I typed in all of the required information to get deluxe and then when I hit confirm it brings me ba...
(Posted by Anonymous-150043 9 years ago)
Cannot Log In
I have 4 accounts and cannot log into one of them. The username is paulaskins. Please advise. I have...
I have 4 accounts and cannot log into one of them. The username is paulaskins. Please advise. I have...
(Posted by paulamc24 9 years ago)
How To Cancel Auto Renewal?
I could not cancel auto renewal online and when I called CS, it was an automated msg indicating I ha...
I could not cancel auto renewal online and when I called CS, it was an automated msg indicating I ha...
(Posted by annette30 9 years ago)
I Am Having Log In Issues
Each time I log into my account I am told the webpge could not be found
Each time I log into my account I am told the webpge could not be found
(Posted by heavensent184200 9 years ago)
The Games Are Not Loading Correctly
(Posted by Anonymous-143665 9 years ago)
Just Registerd 4 New Webkins But Cannot Find Them On Our Webkins Site
Finding our new registerd webkins
Finding our new registerd webkins
(Posted by sloturtl 9 years ago)
Tried Using The Parents Email To Hit Forgot Login Info And Get A Strange Message
get a strange message when trying to login : You have an error in your SQL syntax; check the manua...
get a strange message when trying to login : You have an error in your SQL syntax; check the manua...
(Posted by rosettasweitzer 9 years ago)
I Know My Username And Password, But Webkinz Will Not Let Me Log On.
(Posted by Anonymous-134767 10 years ago)
I Used To Have A Webkinz Account But I Forgot The Email
(Posted by blakenovack123 10 years ago)
What Is Wrong With The Webkinz Site?
My nephew and I are deluxe members of Webkins. We cannot gain access to the Arcade section of the we...
My nephew and I are deluxe members of Webkins. We cannot gain access to the Arcade section of the we...
(Posted by slgnj 10 years ago)