Phone Guide
Page 11
... to access NBX features from an analog telephone, set your password as you are given a telephone and extension number, you have ■ The kind of voice messaging is active on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility. For details on tones and codes on your name announcement and personal greeting. Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice...
... to access NBX features from an analog telephone, set your password as you are given a telephone and extension number, you have ■ The kind of voice messaging is active on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility. For details on tones and codes on your name announcement and personal greeting. Setting Up Your Password and Voice Mail for the First Time The procedure by which you set up your password and voice...
Phone Guide
Page 12
... use the NBX NetSet utility, described next. 12 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and Messaging Password Feature NBX Business Phones Password - FOR ALL VOICE MESSAGING SYSTEMS: OR, for NBX NetSet and your new password + # (Confirmation Tone) FOR ALL VOICE MESSAGING SYSTEMS: OR, for systems that do not use NBX Messaging: not use letters, *, or # as part of your voice messaging application. Set Initially If your system uses NBX Messaging, follow the NBX voice prompts to your NBX password (which changes your new password + # ■ Use only...
... use the NBX NetSet utility, described next. 12 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet and Messaging Password Feature NBX Business Phones Password - FOR ALL VOICE MESSAGING SYSTEMS: OR, for NBX NetSet and your new password + # (Confirmation Tone) FOR ALL VOICE MESSAGING SYSTEMS: OR, for systems that do not use NBX Messaging: not use letters, *, or # as part of your voice messaging application. Set Initially If your system uses NBX Messaging, follow the NBX voice prompts to your NBX password (which changes your new password + # ■ Use only...
Phone Guide
Page 13
... Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP (web) address for your NBX NetSet password, and then click OK. Microsoft Internet Explorer version 5.5 or later is connected to NetSet Utility your local area network (LAN) and that has a web browser. (You do not need a computer that you can monitor and change your telephone's personal settings, such as speed dials, ringer tone, and...
... Internet access.) To start the NBX NetSet utility: 1 Ask your administrator for the IP (web) address for your NBX NetSet password, and then click OK. Microsoft Internet Explorer version 5.5 or later is connected to NetSet Utility your local area network (LAN) and that has a web browser. (You do not need a computer that you can monitor and change your telephone's personal settings, such as speed dials, ringer tone, and...
Phone Guide
Page 14
... procedures related to the screen The icons below the window are shortcuts to these features: One-Touch Speed Dials Off-Site Notification Telephone Guide (this chapter. 2 Click Telephone Quick Reference. The main NBX NetSet login dialog box ■ Administrator - The NBX NetSet main menu window. Help Help for the most frequently used features on the NBX Resource Pack CD or from the Adobe Web site: www.adobe.com...
... procedures related to the screen The icons below the window are shortcuts to these features: One-Touch Speed Dials Off-Site Notification Telephone Guide (this chapter. 2 Click Telephone Quick Reference. The main NBX NetSet login dialog box ■ Administrator - The NBX NetSet main menu window. Help Help for the most frequently used features on the NBX Resource Pack CD or from the Adobe Web site: www.adobe.com...
Phone Guide
Page 16
... speed dial numbers. 4 FWD MAIL (Forward to Your Call Coverage Point" in your voice mail (or to NBX Messages" in NetSet > Personal Settings > Call Forward) after one ring. See "Forwarding Incoming Calls to Voice Mail) button - You can also use it to view the directory of people's names in your voice mail messages through the NBX Messaging system. 16 CHAPTER 2: NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls Figure 1 shows the buttons and controls on the NBX Business Telephone. Accesses your company, logs of messages that you have these features: 1 Handset...
... speed dial numbers. 4 FWD MAIL (Forward to Your Call Coverage Point" in your voice mail (or to NBX Messages" in NetSet > Personal Settings > Call Forward) after one ring. See "Forwarding Incoming Calls to Voice Mail) button - You can also use it to view the directory of people's names in your voice mail messages through the NBX Messaging system. 16 CHAPTER 2: NBX BUSINESS TELEPHONES Business Telephone Buttons and Controls Figure 1 shows the buttons and controls on the NBX Business Telephone. Accesses your company, logs of messages that you have these features: 1 Handset...
Phone Guide
Page 18
... Infrared Port (NBX 2102-IR Telephone only) - To turn the speaker phone off the telephone's microphone when you to answer internal (intercom) calls without picking up the handset. 17 Volume control buttons - See "Setting the Volume" in Chapter 6. 19 Mute button - Enables you are saying during a telephone call , your telephone. Adjust the volume of the ringer, the speaker, and the handset. Press the Mute button to your telephone is in to prevent callers from hearing what you receive an internal call . External calls (calls...
... Infrared Port (NBX 2102-IR Telephone only) - To turn the speaker phone off the telephone's microphone when you to answer internal (intercom) calls without picking up the handset. 17 Volume control buttons - See "Setting the Volume" in Chapter 6. 19 Mute button - Enables you are saying during a telephone call , your telephone. Adjust the volume of the ringer, the speaker, and the handset. Press the Mute button to your telephone is in to prevent callers from hearing what you receive an internal call . External calls (calls...
Phone Guide
Page 23
... extension or telephone number. The factory-default settings for other commonly used with Call Park. See "Using the NBX Telephone Display Panel" in Chapter 5. 8 Hold button - Adjust the volume of the NBX system features. See "Setting the Volume" in Chapter 5. 5 MSG (Message) button - Places a caller on the Basic Telephone 23 4 Scroll buttons - Pressing and releasing the switch hook gives you to use some of the ringer and the handset. See "Call Park" in the NBX NetSet utility. ■ Call Toggle - See the NBX Feature Codes Guide...
... extension or telephone number. The factory-default settings for other commonly used with Call Park. See "Using the NBX Telephone Display Panel" in Chapter 5. 8 Hold button - Adjust the volume of the NBX system features. See "Setting the Volume" in Chapter 5. 5 MSG (Message) button - Places a caller on the Basic Telephone 23 4 Scroll buttons - Pressing and releasing the switch hook gives you to use some of the ringer and the handset. See "Call Park" in the NBX NetSet utility. ■ Call Toggle - See the NBX Feature Codes Guide...
Phone Guide
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... set up your password for the first time. See Table 8. See "Off-Site Notification" in Chapter 1 for details. (Your administrator creates group mailboxes and their passwords.) ■ For changes to access your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility. Then follow the instructions in Table 8 to change this chapter. ■ The default setting for how to set and change the NBX NetSet password. ■ 3Com...
... set up your password for the first time. See Table 8. See "Off-Site Notification" in Chapter 1 for details. (Your administrator creates group mailboxes and their passwords.) ■ For changes to access your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility. Then follow the instructions in Table 8 to change this chapter. ■ The default setting for how to set and change the NBX NetSet password. ■ 3Com...
Phone Guide
Page 28
... have new messages (or messages that you have listened to but did not save or delete them from any touch-tone telephone, or by logging in to the MSG button lights up, and the display panel shows the total number of messages. A forwarded messages has FWD: next to clear them to it . Message Indicators When you have messages in your personal greeting, press 2 and follow the instructions in the Voice Mail Messages area on accessing NBX features...
... have new messages (or messages that you have listened to but did not save or delete them from any touch-tone telephone, or by logging in to the MSG button lights up, and the display panel shows the total number of messages. A forwarded messages has FWD: next to clear them to it . Message Indicators When you have messages in your personal greeting, press 2 and follow the instructions in the Voice Mail Messages area on accessing NBX features...
Phone Guide
Page 36
... > User Information > Feature Settings. The light turns off Forward to your call coverage point. To prevent the telephone from the display panel. 36 CHAPTER 4: NBX VOICE MESSAGING Marking a Message When you leave a message in another user's mailbox, you can configure your NBX telephone so that Urgent messages are heard first. 1 Follow the steps in "Replying to Mail) button. Places the message at the beginning of the recipient's message queue so that all incoming calls go directly...
... > User Information > Feature Settings. The light turns off Forward to your call coverage point. To prevent the telephone from the display panel. 36 CHAPTER 4: NBX VOICE MESSAGING Marking a Message When you leave a message in another user's mailbox, you can configure your NBX telephone so that Urgent messages are heard first. 1 Follow the steps in "Replying to Mail) button. Places the message at the beginning of the recipient's message queue so that all incoming calls go directly...
Phone Guide
Page 39
... systems. For help on Hold ■ Transferring a Call ■ Establishing a Conference Call ■ Setting the Volume Unless otherwise noted, the features described in the NBX NetSet utility. CAUTION: The NBX telephone system operates over the LAN, not through an RJ45 Ethernet connector instead of the NBX Business and Basic Telephones. Ask your administrator if you have questions about your NBX NetSet password the first time, see the NBX Feature Codes Guide in this...
... systems. For help on Hold ■ Transferring a Call ■ Establishing a Conference Call ■ Setting the Volume Unless otherwise noted, the features described in the NBX NetSet utility. CAUTION: The NBX telephone system operates over the LAN, not through an RJ45 Ethernet connector instead of the NBX Business and Basic Telephones. Ask your administrator if you have questions about your NBX NetSet password the first time, see the NBX Feature Codes Guide in this...
Phone Guide
Page 40
... Caller ID service from your telephone rings before the call is forwarded or to specify where you want the call to go, see "Setting Your Call Coverage Point" later in NBX NetSet > User Information > Call Forward. 40 CHAPTER 5: STANDARD FEATURES Answering a Call To answer an incoming call, pick up the handset or, if you are on Second Call a call: 1 Press Hold to put the current call on hold. 2 Press the Access button for the line on which the new call...
... Caller ID service from your telephone rings before the call is forwarded or to specify where you want the call to go, see "Setting Your Call Coverage Point" later in NBX NetSet > User Information > Call Forward. 40 CHAPTER 5: STANDARD FEATURES Answering a Call To answer an incoming call, pick up the handset or, if you are on Second Call a call: 1 Press Hold to put the current call on hold. 2 Press the Access button for the line on which the new call...
Phone Guide
Page 41
... users and their extensions on your telephone (Missed Calls, Answered Calls, Dialed Calls). ■ Directory - When you see the list that the cursor is programmed for the indicators in NBX NetSet > Speed Dials or System Speed Dials, the list of the NBX Telephone to dial a number: ■ Call Logs - Using the NBX Telephone Display Panel 41 Table 10 Managing Multiple Calls on the NBX Basic Telephone (continued) Line A On hold Line B On hold Active or on On hold hold How to Manage New Calls If you have set in the NBX Basic telephone display...
... users and their extensions on your telephone (Missed Calls, Answered Calls, Dialed Calls). ■ Directory - When you see the list that the cursor is programmed for the indicators in NBX NetSet > Speed Dials or System Speed Dials, the list of the NBX Telephone to dial a number: ■ Call Logs - Using the NBX Telephone Display Panel 41 Table 10 Managing Multiple Calls on the NBX Basic Telephone (continued) Line A On hold Line B On hold Active or on On hold hold How to Manage New Calls If you have set in the NBX Basic telephone display...
Phone Guide
Page 43
... recent number that you called OR use the Call Logs to end the call . Setting Your Call Coverage Point Use this feature to specify: ■ How many times you want your telephone to ring before the system forwards unanswered calls ■ Where you want your choice for the Number of rings before forwarding a call . If you have programmed one of the buttons is configured to access an external line directly, press the Access button. 2 Dial the number, OR use the display...
... recent number that you called OR use the Call Logs to end the call . Setting Your Call Coverage Point Use this feature to specify: ■ How many times you want your telephone to ring before the system forwards unanswered calls ■ Where you want your choice for the Number of rings before forwarding a call . If you have programmed one of the buttons is configured to access an external line directly, press the Access button. 2 Dial the number, OR use the display...
Phone Guide
Page 48
... your telephone in NBX NetSet > Ringer Tones. Ringer volume is at the level you prefer. See "Ringer Tones" in the conference call can drop that caller. ■ Your administrator can listen to the dial tone. ■ Speaker Volume (NBX Business Telephones only) - You can configure any NBX Telephone, use the Volume Control buttons to use the NBX NetSet utility. ■ Handset Volume - This feature is helpful if, when you add a party, your call . To raise or lower the volume of the ringing on an NBX Business Telephone...
... your telephone in NBX NetSet > Ringer Tones. Ringer volume is at the level you prefer. See "Ringer Tones" in the conference call can drop that caller. ■ Your administrator can listen to the dial tone. ■ Speaker Volume (NBX Business Telephones only) - You can configure any NBX Telephone, use the Volume Control buttons to use the NBX NetSet utility. ■ Handset Volume - This feature is helpful if, when you add a party, your call . To raise or lower the volume of the ringing on an NBX Business Telephone...
Phone Guide
Page 89
... may be set up ." ■ Your telephone has lost the connection to access an outside line, the No outside lines are connected, and that is already in use ," and the call another Call Park extension. display panel shows "All Ports Busy." Where possible, each cable is in the proper connection. ■ Remove and add power to your web browser. Callers cannot leave messages on Intercom feature enabled. Troubleshooting Problems 89 Troubleshooting Problems Table 16 lists possible problems that the power cord...
... may be set up ." ■ Your telephone has lost the connection to access an outside line, the No outside lines are connected, and that is already in use ," and the call another Call Park extension. display panel shows "All Ports Busy." Where possible, each cable is in the proper connection. ■ Remove and add power to your web browser. Callers cannot leave messages on Intercom feature enabled. Troubleshooting Problems 89 Troubleshooting Problems Table 16 lists possible problems that the power cord...
Phone Guide
Page 90
... display panel shows "Wait for your voice mail password to access the NBX NetSet utility. See "Call Pickup" in your call came in to the NBX NetSet utility. Remove the Ethernet cord from the system. The labels that number. or Shrink to my voice mailbox. 90 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Table 16 Possible Problems (continued) Possible Problem Suggested Solutions I am unable to log in . Then use the NBX NetSet...
... display panel shows "Wait for your voice mail password to access the NBX NetSet utility. See "Call Pickup" in your call came in to the NBX NetSet utility. Remove the Ethernet cord from the system. The labels that number. or Shrink to my voice mailbox. 90 APPENDIX A: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Table 16 Possible Problems (continued) Possible Problem Suggested Solutions I am unable to log in . Then use the NBX NetSet...
Phone Guide
Page 91
... 68 call coverage point 43 call forward problems with 90 call forward (call coverage point) 43 call logs on telephone display panel 41 call park 72 button on Attendant Console 81 button on Business Telephone 19 default extensions 72 retrieving a parked call 73 call permissions 60 call pickup 66 directed 66 group 66 call toggle on Basic Telephone button 23 managing incoming calls 40 Call Transfer service (analog lines) 19 Call Waiting service (analog lines) 19 caller ID identity restriction 65 restricting on outbound calls 65 calling group sample configuration 71 calling groups 68 Calling Line...
... 68 call coverage point 43 call forward problems with 90 call forward (call coverage point) 43 call logs on telephone display panel 41 call park 72 button on Attendant Console 81 button on Business Telephone 19 default extensions 72 retrieving a parked call 73 call permissions 60 call pickup 66 directed 66 group 66 call toggle on Basic Telephone button 23 managing incoming calls 40 Call Transfer service (analog lines) 19 Call Waiting service (analog lines) 19 caller ID identity restriction 65 restricting on outbound calls 65 calling group sample configuration 71 calling groups 68 Calling Line...
Phone Guide
Page 92
... directed call pickup 66 display panel call logs, user directory, and speed dial lists 41 on Basic Telephone 22, 24 on Business Telephone 16 Do Not Disturb feature 58 dual tone multi-frequency (DTMF) dialing 76 dynamic hunt groups 69, 70 E electrical shock, avoiding 88 e-mail getting voice mail messages in 37 notification of voice mail messages 55 external paging 73 external telephone calls, dialing 43 F Feature button Basic Telephone 23 Business Telephone 19 Feature Codes Guide in NBX NetSet utility 11 feature settings CLIR-All 66 Do Not Disturb 59 Forward Calls...
... directed call pickup 66 display panel call logs, user directory, and speed dial lists 41 on Basic Telephone 22, 24 on Business Telephone 16 Do Not Disturb feature 58 dual tone multi-frequency (DTMF) dialing 76 dynamic hunt groups 69, 70 E electrical shock, avoiding 88 e-mail getting voice mail messages in 37 notification of voice mail messages 55 external paging 73 external telephone calls, dialing 43 F Feature button Basic Telephone 23 Business Telephone 19 Feature Codes Guide in NBX NetSet utility 11 feature settings CLIR-All 66 Do Not Disturb 59 Forward Calls...
Phone Guide
Page 94
... outbound calls 59 wall-mount bracket 87 sending messages 33 shared telephone lines bridged extensions 75 delayed ringing 76 hunt groups 68 Shift button, Attendant Console 81 simultaneous paging 73 site codes 74 soft buttons, NBX Telephones 17, 22 software, Complement Attendant (CAS) 83 sound volume of handset, speaker phone, and ringer tone 50 Speaker button on Business Telephone 18 speaker phone 18 problems with 89 using 43 volume 48 speed dials 51 One-Touch 53 personal speed dial numbers 51 printing lists of 54 problems with...
... outbound calls 59 wall-mount bracket 87 sending messages 33 shared telephone lines bridged extensions 75 delayed ringing 76 hunt groups 68 Shift button, Attendant Console 81 simultaneous paging 73 site codes 74 soft buttons, NBX Telephones 17, 22 software, Complement Attendant (CAS) 83 sound volume of handset, speaker phone, and ringer tone 50 Speaker button on Business Telephone 18 speaker phone 18 problems with 89 using 43 volume 48 speed dials 51 One-Touch 53 personal speed dial numbers 51 printing lists of 54 problems with...