User Guide
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... Barge-In 88 Change Agent 89 Interactions 89 Call Park 90 Paging 91 Paging the System 92 Paging Zones 92 Configurable Operators 93 How Configurable Operators Work 93 Configuring the Operators 94 Using Message Waiting Indicator to Telephone 95 Sending an MWI Message 95 Retrieving an MWI Message 95 Deleting MWI Messages 96 Cancelling an MWI Message 97 Dialing a Call to a Remote Office 97 Using Unique Extensions 97 Using Site Codes 98 Bridged Extensions 99 Delayed Ringing 100 Using Pulse Dialing 100 Additional Applications 102
... Barge-In 88 Change Agent 89 Interactions 89 Call Park 90 Paging 91 Paging the System 92 Paging Zones 92 Configurable Operators 93 How Configurable Operators Work 93 Configuring the Operators 94 Using Message Waiting Indicator to Telephone 95 Sending an MWI Message 95 Retrieving an MWI Message 95 Deleting MWI Messages 96 Cancelling an MWI Message 97 Dialing a Call to a Remote Office 97 Using Unique Extensions 97 Using Site Codes 98 Bridged Extensions 99 Delayed Ringing 100 Using Pulse Dialing 100 Additional Applications 102
User Guide
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... extension number, you have ■ The kind of telephone that you need to access NBX® features from an analog telephone, set your system. 1 GETTING STARTED As soon as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility. This chapter covers these topics: ■ Setting Up Your Password and Voice Mail for the first time depends on: ■ The kind of voice messaging system on tones...
... extension number, you have ■ The kind of telephone that you need to access NBX® features from an analog telephone, set your system. 1 GETTING STARTED As soon as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility. This chapter covers these topics: ■ Setting Up Your Password and Voice Mail for the first time depends on: ■ The kind of voice messaging system on tones...
User Guide
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.... Message button + current password + # + 9 + 2 + follow the prompts 500 ** + extension number + current password + # + 9 + 2 + follow the NBX voice prompts to change your NBX password (which is the same for systems that you forget your password. Then use this code not use letters, *, or # as part of your password, the administrator can reset it to change it. 14 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password - Feature + 434 + current password + # + new password For all voice...
.... Message button + current password + # + 9 + 2 + follow the prompts 500 ** + extension number + current password + # + 9 + 2 + follow the NBX voice prompts to change your NBX password (which is the same for systems that you forget your password. Then use this code not use letters, *, or # as part of your password, the administrator can reset it to change it. 14 CHAPTER 1: GETTING STARTED Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password Feature 3Com Phones Analog Telephones Password - Feature + 434 + current password + # + new password For all voice...
User Guide
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... active call . 10 Hold button - See "Transferring a Call" in this chapter. 6 Select button - Lowers the volume of the ringer, the speaker, the handset, or the headset. To turn off and resume the conversation, pick up and down - See "Programmable Access Buttons" and "Status Lights for Access Buttons" later in Chapter 4. 12 Conference button - See "Establishing a Conference Call" in speaker phone mode. Press the button to dial calls, enter Feature Codes, or enter passwords and numbers required for Access buttons - To turn off the telephone's microphone...
... active call . 10 Hold button - See "Transferring a Call" in this chapter. 6 Select button - Lowers the volume of the ringer, the speaker, the handset, or the headset. To turn off and resume the conversation, pick up and down - See "Programmable Access Buttons" and "Status Lights for Access Buttons" later in Chapter 4. 12 Conference button - See "Establishing a Conference Call" in speaker phone mode. Press the button to dial calls, enter Feature Codes, or enter passwords and numbers required for Access buttons - To turn off the telephone's microphone...
User Guide
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... Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your telephone (using option buttons if you are configuring passwords and greetings. Also see "Changing Your Password" and "Changing Your Name Announcement and Personal Greetings" later in this manner. See "Setting Up Your Password and Voice Mail for the First Time" in this chapter. ■ The default setting for the maximum length of each voice mail message on...
... Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your telephone (using option buttons if you are configuring passwords and greetings. Also see "Changing Your Password" and "Changing Your Name Announcement and Personal Greetings" later in this manner. See "Setting Up Your Password and Voice Mail for the First Time" in this chapter. ■ The default setting for the maximum length of each voice mail message on...
User Guide
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... greeting from the telephone. You can record up -to-date information. See "Greeting-Only Mailbox" later in Chapter 1. If appropriate, you , such as your phone extension or birth date. ■ Avoid simple passwords such as part of your recorded greetings to make active with your extension and password. 2 Select NBX Messaging > Personal Greeting. do not attempt to leave messages. Change your password. ■ Longer passwords are more secure. See "Setting Up Your Password and Voice Mail...
... greeting from the telephone. You can record up -to-date information. See "Greeting-Only Mailbox" later in Chapter 1. If appropriate, you , such as your phone extension or birth date. ■ Avoid simple passwords such as part of your recorded greetings to make active with your extension and password. 2 Select NBX Messaging > Personal Greeting. do not attempt to leave messages. Change your password. ■ Longer passwords are more secure. See "Setting Up Your Password and Voice Mail...
User Guide
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... logging in to a more secure password. The indicator bar above the display panel is how you have not yet saved or deleted. If you hear the New Messages Tone (rapid stutter tone), you have new messages or messages that you have listened to it through the phone. For information on the NBX NetSet > User Information screen. You cannot delete greeting number 1; Pick up your mailbox: ■ On a 3Com 3103 Manager's Telephone - 30 CHAPTER 3: NBX MESSAGING 3 Select a greeting...
... logging in to a more secure password. The indicator bar above the display panel is how you have not yet saved or deleted. If you hear the New Messages Tone (rapid stutter tone), you have new messages or messages that you have listened to it through the phone. For information on the NBX NetSet > User Information screen. You cannot delete greeting number 1; Pick up your mailbox: ■ On a 3Com 3103 Manager's Telephone - 30 CHAPTER 3: NBX MESSAGING 3 Select a greeting...
User Guide
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... a Call on Hold ■ Transferring a Call ■ Direct Mail Transfer ■ Establishing a Conference Call ■ Setting the Volume For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in this chapter. If you can simply speak to the call is forwarded to answer internal calls. Answering a Call To answer an incoming call, pick up the handset If you are using a 3Com® Manager's Telephone, you have enabled Handsfree Active on the NBX system is To specify the number of times that your messaging...
... a Call on Hold ■ Transferring a Call ■ Direct Mail Transfer ■ Establishing a Conference Call ■ Setting the Volume For help on accessing NBX features from an analog telephone, see the NBX Feature Codes Guide in this chapter. If you can simply speak to the call is forwarded to answer internal calls. Answering a Call To answer an incoming call, pick up the handset If you are using a 3Com® Manager's Telephone, you have enabled Handsfree Active on the NBX system is To specify the number of times that your messaging...
User Guide
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... users on the display. Lists of the most recent calls to and from your telephone (Missed Calls, Answered Calls, Dialed Calls) ■ Features - To access the display panel lists: 1 Press the Directory, Call Logs, or Features soft button. 2 Use the scroll buttons to Hold and press Select. Caller ID The display panel on your 3Com Telephone to dial a number: ■ Directory - 44 CHAPTER 4: STANDARD FEATURES forwarded or to specify where you want the call to go, see the list that you are connected to the new call...
... users on the display. Lists of the most recent calls to and from your telephone (Missed Calls, Answered Calls, Dialed Calls) ■ Features - To access the display panel lists: 1 Press the Directory, Call Logs, or Features soft button. 2 Use the scroll buttons to Hold and press Select. Caller ID The display panel on your 3Com Telephone to dial a number: ■ Directory - 44 CHAPTER 4: STANDARD FEATURES forwarded or to specify where you want the call to go, see the list that you are connected to the new call...
User Guide
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... you can press the Speaker button. 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the One-Touch screen. Use either the One-Touch or the Personal speed dial screen to assign or change the One-Touch speed dial numbers on an available Access button: 1 Log in to the number that already has a speed dial number. In any of the asterisked text boxes under Number, type the telephone number to which you...
... you can press the Speaker button. 2 Press the Feature button plus the 3-digit system-wide speed dial ID code for the One-Touch screen. Use either the One-Touch or the Personal speed dial screen to assign or change the One-Touch speed dial numbers on an available Access button: 1 Log in to the number that already has a speed dial number. In any of the asterisked text boxes under Number, type the telephone number to which you...
User Guide
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... NBX NetSet > User Information > Call Forward Override. Managing Off-site To manage your off -site notification. Return to or delete messages), you start the off -site notification. 68 CHAPTER 5: PERSONALIZING YOUR TELEPHONE Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up or log out (regardless of these options, and follow the prompts: Button 1 2 3 4 * Description Enable off -site notification settings directly...
... NBX NetSet > User Information > Call Forward Override. Managing Off-site To manage your off -site notification. Return to or delete messages), you start the off -site notification. 68 CHAPTER 5: PERSONALIZING YOUR TELEPHONE Resetting the Off-Site Notification Cycle When you log in to your voice mailbox and hang up or log out (regardless of these options, and follow the prompts: Button 1 2 3 4 * Description Enable off -site notification settings directly...
User Guide
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... call during a meeting. The administrator can configure these instructions. Example: ■ The telephone in the same way that you can dial the call permissions, log in to NBX NetSet > User Information > Call Permissions. You can also use the documentation for one -call-only Class of Service Override from a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to COS Override. 3 Press Select. 4 Dial your phone extension. 5 Dial your voice mail password and press #. 6 When you hear the dial tone...
... call during a meeting. The administrator can configure these instructions. Example: ■ The telephone in the same way that you can dial the call permissions, log in to NBX NetSet > User Information > Call Permissions. You can also use the documentation for one -call-only Class of Service Override from a 3Com Manager's Telephone: 1 Press the Features soft button. 2 Scroll to COS Override. 3 Press Select. 4 Dial your phone extension. 5 Dial your voice mail password and press #. 6 When you hear the dial tone...
User Guide
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... a three-digit feature code. Hang up the handset until you turn it off, as trying to you pick up and start the feature code sequence again. ■ Feature Active Tone - All ■ Do Not Disturb ■ Forward All Calls to the NBX NetSet utility. Exception: If you have activated one or more persistent features and your mailbox has messages, you hear the New Messages Dial Tone whenever you . Feature Codes with 3Com Telephones A large number of...
... a three-digit feature code. Hang up the handset until you turn it off, as trying to you pick up and start the feature code sequence again. ■ Feature Active Tone - All ■ Do Not Disturb ■ Forward All Calls to the NBX NetSet utility. Exception: If you have activated one or more persistent features and your mailbox has messages, you hear the New Messages Dial Tone whenever you . Feature Codes with 3Com Telephones A large number of...
User Guide
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...4 Hang up the handset. 2 Press the Feature button. 3 Dial the feature code and any additional values as specified in Chapter 2. Table 9 NBX Feature Codes Feature Account Codes ACD, Hunt, and Calling Groups Call Forward All Call Forward Busy Call Forward No Answer Call Park - Group Call Toggle Feature Code See F + 888 + account code + # + telephone "Account (Billing) Codes" in Chapter 6 number F + feature code for the group + group password + # "Automatic Call Distribution Groups, Hunt Groups, and Calling Groups" in Chapter 6 F + 465 "Forwarding Incoming Calls" in Chapter 4 F + 467...
...4 Hang up the handset. 2 Press the Feature button. 3 Dial the feature code and any additional values as specified in Chapter 2. Table 9 NBX Feature Codes Feature Account Codes ACD, Hunt, and Calling Groups Call Forward All Call Forward Busy Call Forward No Answer Call Park - Group Call Toggle Feature Code See F + 888 + account code + # + telephone "Account (Billing) Codes" in Chapter 6 number F + feature code for the group + group password + # "Automatic Call Distribution Groups, Hunt Groups, and Calling Groups" in Chapter 6 F + 465 "Forwarding Incoming Calls" in Chapter 4 F + 467...
User Guide
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... Message button. Try another user in . No outside line, the display panel shows "All Ports Busy." Try again in Chapter 6. When I call returns to my telephone. After I dial 9 or 8 to the NBX NetSet utility. You must set up your administrator to NBX NetSet > NBX Messaging and clear the Greeting Only Mailbox checkbox. The prompts guide you hear the tone. system. For details, see "Using Hands Free Active on Intercom feature enabled. Your administrator can use your web...
... Message button. Try another user in . No outside line, the display panel shows "All Ports Busy." Try again in Chapter 6. When I call returns to my telephone. After I dial 9 or 8 to the NBX NetSet utility. You must set up your administrator to NBX NetSet > NBX Messaging and clear the Greeting Only Mailbox checkbox. The prompts guide you hear the tone. system. For details, see "Using Hands Free Active on Intercom feature enabled. Your administrator can use your web...
User Guide
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... Disturb feature 69 feature code 105 administrator, definition 10 agent (supervisory monitoring) 87 change 89 all calls, forwarding 47 All Ports Busy message 122 analog telephones on an NBX system 13 announcements, broadcasting 91, 92 answering calls 43 applying your call permissions to another telephone 71 Attendant Console 1105 Access buttons 112 3105 Access buttons 111 creating labels 63 overview 110 Auto Attendant, definition 10 automatic call distribution (ACD) 81 feature code 105 automatic telephone...
... Disturb feature 69 feature code 105 administrator, definition 10 agent (supervisory monitoring) 87 change 89 all calls, forwarding 47 All Ports Busy message 122 analog telephones on an NBX system 13 announcements, broadcasting 91, 92 answering calls 43 applying your call permissions to another telephone 71 Attendant Console 1105 Access buttons 112 3105 Access buttons 111 creating labels 63 overview 110 Auto Attendant, definition 10 automatic call distribution (ACD) 81 feature code 105 automatic telephone...
User Guide
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... 20 call logs, user directory, and speed dial lists 44 contrast 24 soft keys 23 Do Not Disturb Feature and call forwarding 51 Do Not Disturb feature 68 feature code 106 dual tone multi-frequency (DTMF) dialing 100 E electrical shock, avoiding 121 e-mail getting voice mail messages in 40 notification of voice mail messages 64 error tone 103 External Paging dial code 92 external telephone calls, dialing 45 F feature active tone 104 feature codes 103 Feature Codes Guide in NBX NetSet utility 13 feature entry tone 103 feature settings Call Forward All 47 Call Forward Busy 46 Call Forward No Answer...
... 20 call logs, user directory, and speed dial lists 44 contrast 24 soft keys 23 Do Not Disturb Feature and call forwarding 51 Do Not Disturb feature 68 feature code 106 dual tone multi-frequency (DTMF) dialing 100 E electrical shock, avoiding 121 e-mail getting voice mail messages in 40 notification of voice mail messages 64 error tone 103 External Paging dial code 92 external telephone calls, dialing 45 F feature active tone 104 feature codes 103 Feature Codes Guide in NBX NetSet utility 13 feature entry tone 103 feature settings Call Forward All 47 Call Forward Busy 46 Call Forward No Answer...
User Guide
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forwarding calls all calls 47 directly to another user's mailbox 54 no answer 46 to your call coverage point 46 to your voice mailbox 46 unanswered calls 46 forwarding voice mail messages 34 FWD MAIL 47 G Greeting-Only mailboxes 40 group call pickup 80 group lists, personal voice mail creating 36 modifying 37 group voice mailbox 41 H hands free 73 feature code 106 handset volume 57 headset using 72, 73 volume 57 Headset/Handset Select button 3103 Manager's Telephone 23 hold 3Com Manager's Telephone 52 Business Telephones 52 feature code 106 introduction 52 more than one...
forwarding calls all calls 47 directly to another user's mailbox 54 no answer 46 to your call coverage point 46 to your voice mailbox 46 unanswered calls 46 forwarding voice mail messages 34 FWD MAIL 47 G Greeting-Only mailboxes 40 group call pickup 80 group lists, personal voice mail creating 36 modifying 37 group voice mailbox 41 H hands free 73 feature code 106 handset volume 57 headset using 72, 73 volume 57 Headset/Handset Select button 3103 Manager's Telephone 23 hold 3Com Manager's Telephone 52 Business Telephones 52 feature code 106 introduction 52 more than one...
User Guide
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... telephones 60, 121 Mute button 3103 Manager's Telephone 21 MWI See message waiting indicators N name announcement changing 29 setting the first time 14 NBX Messaging 27 NBX NetSet password changing 14 forgotten 14 initial 14, 16 overview 28 NBX NetSet utility getting started 16 listening to messages 30 overview 15 problems with 122 new messages dial tone 103 notification, off-site 64 O off-site notification 64 managing using the telephone 68 operators configuring 93 viewing 94 outbound calls dialing 45 speed dials 60 P page zones extensions...
... telephones 60, 121 Mute button 3103 Manager's Telephone 21 MWI See message waiting indicators N name announcement changing 29 setting the first time 14 NBX Messaging 27 NBX NetSet password changing 14 forgotten 14 initial 14, 16 overview 28 NBX NetSet utility getting started 16 listening to messages 30 overview 15 problems with 122 new messages dial tone 103 notification, off-site 64 O off-site notification 64 managing using the telephone 68 operators configuring 93 viewing 94 outbound calls dialing 45 speed dials 60 P page zones extensions...
User Guide
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... 111 public address system 91, 92 pulse dialing 100 feature codes 107 Q Quick Reference sheets 17 R receptionist and the Attendant Console 110 and the Complement Attendant Software (CAS) 114 definition 10 Redial button 3103 Manager's Telephone 21 redialing calls 46 feature code 107 release, feature code 107 releasing calls with headset 72 relocating telephones 121 remote notification 64 remote offices, calling 97 replying to voice mail messages 33 ring no answer (call forwarding) 46 ringer tone, choosing 60 volume 57 ringing delayed...
... 111 public address system 91, 92 pulse dialing 100 feature codes 107 Q Quick Reference sheets 17 R receptionist and the Attendant Console 110 and the Complement Attendant Software (CAS) 114 definition 10 Redial button 3103 Manager's Telephone 21 redialing calls 46 feature code 107 release, feature code 107 releasing calls with headset 72 relocating telephones 121 remote notification 64 remote offices, calling 97 replying to voice mail messages 33 ring no answer (call forwarding) 46 ringer tone, choosing 60 volume 57 ringing delayed...