User Guide
Page 6
... Hunt Groups 86 Calling Groups 88 Group Membership 89 Supervisory Monitoring 89 Monitor 90 Whisper 91 Barge-In 91 Change Agent 92 Interactions 92 Call Park 92 Paging 94 Paging the System 94 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 96 Using Message Waiting... Office 100 Using Unique Extensions 100 Using Site Codes 100 Bridged Extensions 102 Delayed Ringing 102 Using Pulse Dialing 103 Additional Applications 104 8 FEATURE CODES NBX Tones 105
... Hunt Groups 86 Calling Groups 88 Group Membership 89 Supervisory Monitoring 89 Monitor 90 Whisper 91 Barge-In 91 Change Agent 92 Interactions 92 Call Park 92 Paging 94 Paging the System 94 Paging Zones 95 Configurable Operators 96 How Configurable Operators Work 96 Configuring the Operators 96 Using Message Waiting... Office 100 Using Unique Extensions 100 Using Site Codes 100 Bridged Extensions 102 Delayed Ringing 102 Using Pulse Dialing 103 Additional Applications 104 8 FEATURE CODES NBX Tones 105
User Guide
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... panel - This feature is used with Call Park. Displays telephone status messages (see Table 7), Caller ID, Locked Telephone, and other feature information (if enabled), and the number of people's names in your voice mail mailbox. 26 CHAPTER 3: 3COM 2101 BASIC TELEPHONE Figure 3 3Com 2101 Basic Telephone The 3Com 2101 Basic Telephone has these items: ■ Logs of...
... panel - This feature is used with Call Park. Displays telephone status messages (see Table 7), Caller ID, Locked Telephone, and other feature information (if enabled), and the number of people's names in your voice mail mailbox. 26 CHAPTER 3: 3COM 2101 BASIC TELEPHONE Figure 3 3Com 2101 Basic Telephone The 3Com 2101 Basic Telephone has these items: ■ Logs of...
User Guide
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... Caller ID ■ Call Pickup ■ Automatic Call Distribution Groups, Hunt Groups, and Calling Groups ■ Supervisory Monitoring ■ Call Park ■ Paging ■ Configurable Operators ■ Using Message Waiting Indicator to Telephone ■ Dialing a Call to set up your messaging application... instead of the instructions in the NBX NetSet™ utility. For how to a Remote Office ■ Bridged Extensions ■ Delayed Ringing ■ Using Pulse Dialing ...
... Caller ID ■ Call Pickup ■ Automatic Call Distribution Groups, Hunt Groups, and Calling Groups ■ Supervisory Monitoring ■ Call Park ■ Paging ■ Configurable Operators ■ Using Message Waiting Indicator to Telephone ■ Dialing a Call to set up your messaging application... instead of the instructions in the NBX NetSet™ utility. For how to a Remote Office ■ Bridged Extensions ■ Delayed Ringing ■ Using Pulse Dialing ...
User Guide
Page 92
...a call . The display panel prompts you enough time to retrieve it , the supervisor will not be dropped from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give you for the extension number of the agent. 3 Enter the extension number of these circumstances: ...9632; The recipient is monitoring it . Call Park Use Call Park to place a call in a conference room for another person to pick up from the call. ■ If a customer or agent puts a ...
...a call . The display panel prompts you enough time to retrieve it , the supervisor will not be dropped from any 3Com Telephone or analog telephone by dialing the Call Park extension that you give you for the extension number of the agent. 3 Enter the extension number of these circumstances: ...9632; The recipient is monitoring it . Call Park Use Call Park to place a call in a conference room for another person to pick up from the call. ■ If a customer or agent puts a ...
User Guide
Page 93
...period. Or press the Access button assigned to Call Park. 2 Dial a Call Park extension from the list shown in use to the call , press Feature + 444. Try another user about the parked call: ■ From 3Com 3101 and 3101SP Basic Telephones, select an Access button that is assigned for ...your telephone. Table 10 lists the default Call Park extension numbers. When you are on the system. 2 Dial the Call...
...period. Or press the Access button assigned to Call Park. 2 Dial a Call Park extension from the list shown in use to the call , press Feature + 444. Try another user about the parked call: ■ From 3Com 3101 and 3101SP Basic Telephones, select an Access button that is assigned for ...your telephone. Table 10 lists the default Call Park extension numbers. When you are on the system. 2 Dial the Call...
User Guide
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...409 Toggles between two calls. On/Off F + 440 "Other Ways to the first call came in Chapter 5. Park a Call F + 444 + one or more Analog Line Card ports, and if the CO provides your NBX system is waiting. Lock Your Telephone - Directed F + 455 + the extension of Service Override F + 433 ... Chapter 6 Message Waiting Indicator F + 412 to the first call, press the button for the line where the first call , repeat F + 260. To return to Phone - On/Off F + 889 "Caller ID" in Chapter 5 Conference Call - On/Off F + 446 "Do Not Disturb" in Chapter 6 Flash F + 260 If...
...409 Toggles between two calls. On/Off F + 440 "Other Ways to the first call came in Chapter 5. Park a Call F + 444 + one or more Analog Line Card ports, and if the CO provides your NBX system is waiting. Lock Your Telephone - Directed F + 455 + the extension of Service Override F + 433 ... Chapter 6 Message Waiting Indicator F + 412 to the first call, press the button for the line where the first call , repeat F + 260. To return to Phone - On/Off F + 889 "Caller ID" in Chapter 5 Conference Call - On/Off F + 446 "Do Not Disturb" in Chapter 6 Flash F + 260 If...
User Guide
Page 112
... text that follows it describe the features on a 3Com Attendant Console can each Access button. 112 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Console The 3Com 3105 and 1105 Attendant Consoles each button using the NBX NetSet utility. Your administrator can assign features to Voicemail, Park, and Hold. Access Buttons The 50 Access buttons...
... text that follows it describe the features on a 3Com Attendant Console can each Access button. 112 CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES 3Com Attendant Console The 3Com 3105 and 1105 Attendant Consoles each button using the NBX NetSet utility. Your administrator can assign features to Voicemail, Park, and Hold. Access Buttons The 50 Access buttons...
User Guide
Page 113
...to another telephone. 3 Direct Mail Transfer button - Enables you to unsnap the plastic cover to another user's voice mailbox or phantom mailbox. 4 Call Park button - Allows you to send a caller directly to each button indicates whether the line is available or in use, or whether assigned features are ...using the LabelMaker utility in a "holding pattern" so that it can print labels for use In use Ringing On hold . 2 Transfer button - 3Com Attendant Console 113 Figure 8 3Com 3105 Attendant Console 1 Hold button - Places a caller on the NBX Resource Pack CD. 6 Label cover tabs -
...to another telephone. 3 Direct Mail Transfer button - Enables you to unsnap the plastic cover to another user's voice mailbox or phantom mailbox. 4 Call Park button - Allows you to send a caller directly to each button indicates whether the line is available or in use, or whether assigned features are ...using the LabelMaker utility in a "holding pattern" so that it can print labels for use In use Ringing On hold . 2 Transfer button - 3Com Attendant Console 113 Figure 8 3Com 3105 Attendant Console 1 Hold button - Places a caller on the NBX Resource Pack CD. 6 Label cover tabs -
User Guide
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... and then cut them out, remove the plastic cover from any other telephone on the NBX Resource Pack CD. See "Direct Mail Transfer" in Chapter 5. See "Putting a Call on Hold" in Chapter 5. 6 Call Park button - See "Call Park" in Chapter 6. Opening the 3105 Attendant Console Label Cover After you to send a caller directly... 3105 Attendant Console Label Cover 115 3 Labels - You can be retrieved from the Attendant Console by pulling up on hold. See "Printing Labels" in the NBX NetSet utility or on the system.
... and then cut them out, remove the plastic cover from any other telephone on the NBX Resource Pack CD. See "Direct Mail Transfer" in Chapter 5. See "Putting a Call on Hold" in Chapter 5. 6 Call Park button - See "Call Park" in Chapter 6. Opening the 3105 Attendant Console Label Cover After you to send a caller directly... 3105 Attendant Console Label Cover 115 3 Labels - You can be retrieved from the Attendant Console by pulling up on hold. See "Printing Labels" in the NBX NetSet utility or on the system.
User Guide
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... Transfer Cancels a transfer. Complete Conference Completes the conference call . The user's extension number and name appear in the Find/Phone # field. 3 Click the button for the way that it can Alt+K be retrieved from being on hold . Table... Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call , click Park. To park a call . Alt+T Complete Transfer Completes the transfer of a call in the software. Alt+D Park Places a call . Alt+H UnHold Removes a caller from another telephone. Alt+P Cancel Conference...
... Transfer Cancels a transfer. Complete Conference Completes the conference call . The user's extension number and name appear in the Find/Phone # field. 3 Click the button for the way that it can Alt+K be retrieved from being on hold . Table... Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call , click Park. To park a call . Alt+T Complete Transfer Completes the transfer of a call in the software. Alt+D Park Places a call . Alt+H UnHold Removes a caller from another telephone. Alt+P Cancel Conference...
User Guide
Page 126
... telephone by unplugging the power cord at its source. After I dial 9 or 8 to NBX NetSet > NBX Messaging and clear the Greeting Only Mailbox checkbox. You have selected a Call Park extension that power is applied to the up for your voice messages on Intercom feature enabled.... can add additional Call Park Extensions. hear the tone. Callers cannot leave ■ Your mailbox may have the Hands Free Active on my voice mail. On my 3Com Business Telephone or 3Com Manager's Telephone, all incoming internal calls come over my speaker phone. If the telephone still...
... telephone by unplugging the power cord at its source. After I dial 9 or 8 to NBX NetSet > NBX Messaging and clear the Greeting Only Mailbox checkbox. You have selected a Call Park extension that power is applied to the up for your voice messages on Intercom feature enabled.... can add additional Call Park Extensions. hear the tone. Callers cannot leave ■ Your mailbox may have the Hands Free Active on my voice mail. On my 3Com Business Telephone or 3Com Manager's Telephone, all incoming internal calls come over my speaker phone. If the telephone still...
User Guide
Page 129
...Basic Telephones 21 3105 Attendant Console 113 account codes and billing codes 80 feature code 107 ACD 84 and the Do Not Disturb feature 73 feature code 107 administrator, definition 10 agent (supervisory monitoring) 89 change 92 all calls, forwarding 50 All Ports Busy message 126 analog telephones on an NBX...call forwarding) 50 buttons 1105 Attendant Console 114 2101 Basic Telephone 25 3101, 3101SP Basic Telephones 19 3105 Attendant Console 113 C call centers ... panel 47 call park default extensions 92 feature code 108 introduction 92 retrieving a parked call 93 Call Park button 1105 Attendant ...
...Basic Telephones 21 3105 Attendant Console 113 account codes and billing codes 80 feature code 107 ACD 84 and the Do Not Disturb feature 73 feature code 107 administrator, definition 10 agent (supervisory monitoring) 89 change 92 all calls, forwarding 50 All Ports Busy message 126 analog telephones on an NBX...call forwarding) 50 buttons 1105 Attendant Console 114 2101 Basic Telephone 25 3101, 3101SP Basic Telephones 19 3105 Attendant Console 113 C call centers ... panel 47 call park default extensions 92 feature code 108 introduction 92 retrieving a parked call 93 Call Park button 1105 Attendant ...
User Guide
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... handset volume 61 headset using 75 volume 61 hold 2101 Basic Telephone 56 3101 and 3101SP Basic Telephones 55 by parking calls on a 2101 Basic Telephone 92 feature code 108 introduction 55 more than one ... static 87 G 131 I icons in the NBX NetSet utility navigation 16 shortcuts 16 icons, display panel locked telephone 73 status on 2101 Basic Telephone 28 incoming calls ACD groups 84 answering ... mailbox 59 hunt groups 86 on a 2101 Basic Telephone 46 transferring 57 indicators of voice mail messages off-site notification 68 on your phone 32 installing telephones 119 intercom internal paging 94,...
... handset volume 61 headset using 75 volume 61 hold 2101 Basic Telephone 56 3101 and 3101SP Basic Telephones 55 by parking calls on a 2101 Basic Telephone 92 feature code 108 introduction 55 more than one ... static 87 G 131 I icons in the NBX NetSet utility navigation 16 shortcuts 16 icons, display panel locked telephone 73 status on 2101 Basic Telephone 28 incoming calls ACD groups 84 answering ... mailbox 59 hunt groups 86 on a 2101 Basic Telephone 46 transferring 57 indicators of voice mail messages off-site notification 68 on your phone 32 installing telephones 119 intercom internal paging 94,...
User Guide
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...21 MWI See message waiting indicators N name announcement changing 31 setting the first time 14 NBX Basic Telephone 2101 25 3101 and 3101SP 19 NBX Messaging 29 NBX NetSet password changing 14 forgotten 14 initial 14, 16 overview 30 NBX NetSet utility getting started 16 listening to messages 32 overview 15 problems with 127 new ... outbound calls dialing 48 speed dials 64 P page zones extensions 95 pager, off-site notification 68 paging 94 required equipment 94, 95 to announce a parked call 92 zones 95 Park button 3105 Attendant Console 113 parking a call feature code 108 overview 92 retrieving...
...21 MWI See message waiting indicators N name announcement changing 31 setting the first time 14 NBX Basic Telephone 2101 25 3101 and 3101SP 19 NBX Messaging 29 NBX NetSet password changing 14 forgotten 14 initial 14, 16 overview 30 NBX NetSet utility getting started 16 listening to messages 32 overview 15 problems with 127 new ... outbound calls dialing 48 speed dials 64 P page zones extensions 95 pager, off-site notification 68 paging 94 required equipment 94, 95 to announce a parked call 92 zones 95 Park button 3105 Attendant Console 113 parking a call feature code 108 overview 92 retrieving...