BenQ RP552 Support and Manuals
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User Manual - Page 84
... Pos. Refer to Dimensions (RP552H) on page 73 to manually adjust the image. Have you chosen an unsupported output resolution on
the computer? functions to select a supported resolution and try again. • Are there any loose cable connections? Turn on the device
and try again. and Vertical Pos.
80
Troubleshooting
Troubleshooting
Problem No picture
No sound...
User Manual - Page 85
... television remote control receiving window, thus leading to failure of article touched is comparable
with finger.
• Check whether driver is properly installed and make correction.
• Check whether touch pen is not supported. Unlock the function and try again.
• Check for incorrect battery orientation. • Check for dead batteries. • Check...
RS232 command - Page 12
...The Minute of the On Timer. Network Setting 14
Input Value: Byte1 - Byte3...Byte9... On/Off Timer
Len ID
Cm d
Cmd Code
RS232
14
g E0 Input value: Byte1 -...Manual
0x01: DHCP
0x01: DHCP
Byte3~9 are reserverd, should be 0x00. hex value format
Byte2~Byte15 should be hex value format
(1) If Byte1=0x00(IP Setup Mode) at Input value, the return value should be
(1) If Byte1=0x00(IP Setup...
Installation Handbook - Page 29
... models. Audio cable
IR cable
Page 35
RS-232C cable.
If the video output is HDMI, you can use an adapter to convert the signal into either DVI or Composite before making the daisy chain.
Refer to the user manual or BenQ service for all displays by RS-232 commands
D-Sub, Composite, and DVI support...
Installation Handbook - Page 33
...remote control (selected models only) on each display. Following are some examples for more information. 4. Rotate the OSD menu from your reference.
(1.1)
(2.1)
(1.2)
(2.2)
(1.1) (2.1) (3.1)
(1.1)
(2.1)
(3.1)
(4.1)
(1.2) (2.2) (3.2)
(1.3) (2.3) (3.3)
Video wall installation guide 33 Alternatively, wait until the IR loop is created, then change the setting on each display...
Installation Handbook - Page 34
...models of MDA only support from 1 to 98, depending on each display for configuration. To set the ID number, go to Setting > Set Monitor ID on the number of displays daisy chained. Each display must have installed....
Set the ID number starting from 1-98.
34 Video wall installation guide Following are connected. Monitor ID number range is helpful for a specific display. Setting the...
Installation Handbook - Page 35
... been daisy chained and the position and ID numbers have been set, you are ready to control all displays using the remote control... a way to the user manual of the purchased model for more information. IR cable
30° 30°
8M
• RS232 daisy chain only supports up to 98.
•...Video wall installation guide 35 The centralized management could be done by remote control (selected...
Installation Handbook - Page 65
...manual for signal input.
• Go to Picture > Noise Reduction. • Move the display to another location to the default factory settings.... Troubleshooting 65 Re-connect the power cord. The selected input is heard. Check the cable connection. If yes, the problem lies...BenQ authorized service partner for
damaged.
display.
replacement. Poor quality cable is used for details.
Installation Handbook - Page 67
... to adjust the screen again. • Check if a supported timing is set. Position and V. Position, press /+ on the video sources.
The picture is not displayed in the center of your display is in the user manual of the purchased model for details. press /- Troubleshooting 67 On your computer. Refer to move the picture...
Installation Handbook - Page 68
... graphic card driver is not Set the Audio Source of your display is the
consistent with the display setting.
Your display's audio input is not installed or updated.
Refer to Notes on using the remote control on your display to DisplayPort or
set properly. If so, contact the BenQ authorized
service partner for
replacement. It is not Set DisplayPort or...
Installation Handbook - Page 74
... out the software version.
74 Troubleshooting Refer to Sound > Reset. This condensation will usually disappear after around 2 hours of the purchased model for details. Go to Setting > Information > Software Version to adjust the system clock. To reset all settings in Picture, go to Supported input signal resolution in the user manual of normal operation. Go to...
Installation Handbook - Page 78
...manuals for more information. • Use a recommended screen saver. Power saving mode
• After using the product for 12 hours, turn off for 2 hours. • Power saving mode may vary by models...to get thinner. This can stay on the instruction guide. To avoid this situation, the compiled voltage ...Warranty service may be restricted relying on the screen as it off the power or set the...
Installation Handbook - Page 79
... the inner side of problem
1. Check if there is missing. 9. scratched or cracked). 10. Contact the BenQ local customer service center with the checking results if any severe damages is damaged (i.e. Check whether the labels or tapes are broken or distorted. 7. Check if the panel is found before a new installation. Check if the shock...
Installation Handbook - Page 85
...). computer). Yes No
Appendix 2: Basic Troubleshooting Checklists for an earlier version if needed....computer). Contact the service provider for IFP & IL 85...install an earlier version. Yes No
Please try use extender if longer than 5m. computer) directly without any extension/trunking/faceplate. Please try with a different video source (e.g.
Does the
Check if completed
problem...
Installation Handbook - Page 87
...problem still
exist? If there is supported by the device.
Yes No
Appendix 2: Basic Troubleshooting Checklists for at least 24 hours. Check if completed
Does the problem still
exist? Add extender/repeater
Check if completed
Does the problem...-in calibration tool on for IFP & IL 87 Contact the service provider to see if a calibration software is not working, please add a ...
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