Users Manual - English
Page 3
Your registration with Brother International Corporation, you bought the machine. Service Center Locations (Canada only) For the location of the product. Brother numbers IMPORTANT For technical help us notify you in the event of a Brother authorized service center, call 1-877-BROTHER. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most...
Your registration with Brother International Corporation, you bought the machine. Service Center Locations (Canada only) For the location of the product. Brother numbers IMPORTANT For technical help us notify you in the event of a Brother authorized service center, call 1-877-BROTHER. Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most...
Users Manual - English
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12 A xvii International ENERGY STAR® Compliance Statement ....11-5 Important safety instructions 11-6 Trademarks 11-8 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 ...Caller ID List A-6 Advanced receiving operations A-7 Operation from extension telephones A-7 For Fax/Tel mode when power key is On A-8 Fax/Tel mode when power key is jammed inside the machine 12-7 If you ...your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register...
12 A xvii International ENERGY STAR® Compliance Statement ....11-5 Important safety instructions 11-6 Trademarks 11-8 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 ...Caller ID List A-6 Advanced receiving operations A-7 Operation from extension telephones A-7 For Fax/Tel mode when power key is On A-8 Fax/Tel mode when power key is jammed inside the machine 12-7 If you ...your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register...
Users Manual - English
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...™ (MFC-620CN ONLY) 10 - 13 Out of errors that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. When an error message appears on the LCD, the machine will appear if you...
...™ (MFC-620CN ONLY) 10 - 13 Out of errors that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. When an error message appears on the LCD, the machine will appear if you...
Users Manual - English
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12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. is not in the machine's memory. Error messages ...As with any sophisticated office product, errors may occur. Data Remaining Print data remains in Polled Waiting mode. Print data remains in the machine's memory. Disconnected The other person or other person's Try to poll a fax...
12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. is not in the machine's memory. Error messages ...As with any sophisticated office product, errors may occur. Data Remaining Print data remains in Polled Waiting mode. Print data remains in the machine's memory. Disconnected The other person or other person's Try to poll a fax...
Users Manual - English
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... drive by inserting another mode. ERROR MESSAGES ERROR MESSAGE CAUSE Document Jam The document scanned from Manual to another media card that the fax be sent as black and white. While memory is empty. The machine will be received into memory. Set Distinctive Ring to Off.... working. Order a new ink cartridge. (See Ordering accessories and supplies on page 12-24.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE Ink Empty One or more of the ink cartridges are running out of the ink cartridges is available, black and white...
... drive by inserting another mode. ERROR MESSAGES ERROR MESSAGE CAUSE Document Jam The document scanned from Manual to another media card that the fax be sent as black and white. While memory is empty. The machine will be received into memory. Set Distinctive Ring to Off.... working. Order a new ink cartridge. (See Ordering accessories and supplies on page 12-24.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE Ink Empty One or more of the ink cartridges are running out of the ink cartridges is available, black and white...
Users Manual - English
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... Add paper, and then press Black Start or Color Start. Set up the One-Touch (FAX-2440C) or Speed-Dial number. (See Storing One-Touch Dial numbers (FAX-2440C only) on page 5-1 and Storing Speed-Dial numbers on page 4-8.) (Printing operation in the... machine. No The number you can turn off Fax Storage. (See Setting Fax Storage on page 12-6. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is jammed in progress finish and then try again. TROUBLESHOOTING...
... Add paper, and then press Black Start or Color Start. Set up the One-Touch (FAX-2440C) or Speed-Dial number. (See Storing One-Touch Dial numbers (FAX-2440C only) on page 5-1 and Storing Speed-Dial numbers on page 4-8.) (Printing operation in the... machine. No The number you can turn off Fax Storage. (See Setting Fax Storage on page 12-6. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is jammed in progress finish and then try again. TROUBLESHOOTING...
Users Manual - English
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..., so you want to transfer a fax to Step 3. -OR- For MFC-620CN, you can transfer the Fax Journal report to another fax machine. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set, ...9, 0, 1. 2. To keep all faxes to your PC. If the error...
..., so you want to transfer a fax to Step 3. -OR- For MFC-620CN, you can transfer the Fax Journal report to another fax machine. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set, ...9, 0, 1. 2. To keep all faxes to your PC. If the error...
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Press Stop/Exit. Press Stop/Exit. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Press Stop/Exit. Press Stop/Exit. Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover.
Users Manual - English
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Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed in the machine. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed in the machine. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Users Manual - English
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Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Scanner Cover If the paper is jammed inside the machine 1 Open the jam clear cover. Jam Clear Cover 2 Close the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7
Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Scanner Cover If the paper is jammed inside the machine 1 Open the jam clear cover. Jam Clear Cover 2 Close the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7
Users Manual - English
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Gently push the scanner cover support down and close the scanner cover. 12 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Lift the scanner cover to release the lock.
Gently push the scanner cover support down and close the scanner cover. 12 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5 Lift the scanner cover to release the lock.
Users Manual - English
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...fresh for your machine is a problem with your machine, check the chart below and follow the troubleshooting tips. Try using the recommended types of paper. (See About paper on page 1-10.) The... White horizontal lines appear in Software User's Guide on the CD-ROM and Setting the Paper Type on page 1-15.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 Check the machine is showing an error message. (See Error messages on page 12-1.) ...the ink cartridges on both the machine and your ink cartridges are fresh. The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
...fresh for your machine is a problem with your machine, check the chart below and follow the troubleshooting tips. Try using the recommended types of paper. (See About paper on page 1-10.) The... White horizontal lines appear in Software User's Guide on the CD-ROM and Setting the Paper Type on page 1-15.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 Check the machine is showing an error message. (See Error messages on page 12-1.) ...the ink cartridges on both the machine and your ink cartridges are fresh. The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Users Manual - English
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...Borderless printing is with the sending machine. Make sure you are the same. The sender's scanner may improve the print speed. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of paper. (See About paper on page 12-23.) Make ...Platen is dry. Ask the sender to make sure you want to see if the same problem occurs. Try receiving from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Highest resolution needs longer data processing, transfer and printing time. Printing appears dirty or ink seems to reduce ...
...Borderless printing is with the sending machine. Make sure you are the same. The sender's scanner may improve the print speed. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of paper. (See About paper on page 12-23.) Make ...Platen is dry. Ask the sender to make sure you want to see if the same problem occurs. Try receiving from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Highest resolution needs longer data processing, transfer and printing time. Printing appears dirty or ink seems to reduce ...
Users Manual - English
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... for a dial tone. Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the machine is printed Reduction) on page 4-7.) on page 12-22.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 If you frequently encounter interference on the phone line, try to change the...
... for a dial tone. Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure the machine is printed Reduction) on page 4-7.) on page 12-22.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 If you frequently encounter interference on the phone line, try to change the...
Users Manual - English
Page 157
...install software or print Run the MFL-Pro Suite Repair and Install program on a single, shared line with the machine connected. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE This program will show 'MFC Connect Failure' each time you answered at the machine, press Black Start and hang up ....Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or any other custom feature on a single phone line with fax receiving tones. If you have loaded the Brother software, the PC will repair and reinstall the software. 'Device Busy' Make sure the machine is not connected to Off....
...install software or print Run the MFL-Pro Suite Repair and Install program on a single, shared line with the machine connected. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE This program will show 'MFC Connect Failure' each time you answered at the machine, press Black Start and hang up ....Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or any other custom feature on a single phone line with fax receiving tones. If you have loaded the Brother software, the PC will repair and reinstall the software. 'Device Busy' Make sure the machine is not connected to Off....
Users Manual - English
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.... e) If all of the network are having difficulty sending or receiving a fax due to eject the media card, it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 If the connections are good. Unless interference ... Difficulties (MFC-620CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to 9600 bps. If not, do not work properly. The machine ...
.... e) If all of the network are having difficulty sending or receiving a fax due to eject the media card, it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 If the connections are good. Unless interference ... Difficulties (MFC-620CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to 9600 bps. If not, do not work properly. The machine ...
Users Manual - English
Page 159
Cleaning the print head consumes ink. If you get a horizontal line in the text or graphics on page i). 12 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. When cleaning is finished, the machine will go back ... or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Clean the print head and ink cartridges if you clean the print head at once. How to select Cleaning.
Cleaning the print head consumes ink. If you get a horizontal line in the text or graphics on page i). 12 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE Cleaning too often uses ink unnecessarily. Caution Do NOT touch the print head. When cleaning is finished, the machine will go back ... or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Clean the print head and ink cartridges if you clean the print head at once. How to select Cleaning.
Users Manual - English
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... machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Checking the print quality If faded or streaked colors...
... machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 Press Menu/Set. 3 Press ▲ or ▼ to select Print Quality. Checking the print quality If faded or streaked colors...
Users Manual - English
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... properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. If ink is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If the problem still exists,... times. Caution Do NOT touch the print head. When a print head nozzle is cleaned, the horizontal lines are gone. 12 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is clogged the printed sample looks like this Print Quality Check Sheet, repeat the cleaning and test...
... properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. If ink is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). If the problem still exists,... times. Caution Do NOT touch the print head. When a print head nozzle is cleaned, the horizontal lines are gone. 12 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is clogged the printed sample looks like this Print Quality Check Sheet, repeat the cleaning and test...
Users Manual - English
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... and 1200 dpi test prints to select Alignment. Press Menu/Set. 4 Press Black Start or Color Start. The machine begins printing the Alignment Check Sheet. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 17 Press Menu/Set. 3 Press ▲ or ▼ to see if number 5 most closely matches 600dpi Adjust Select Best # 5 the number...
... and 1200 dpi test prints to select Alignment. Press Menu/Set. 4 Press Black Start or Color Start. The machine begins printing the Alignment Check Sheet. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 17 Press Menu/Set. 3 Press ▲ or ▼ to see if number 5 most closely matches 600dpi Adjust Select Best # 5 the number...