Guide for Quick Menu
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... dialog. • To print or scan using Quick Menu for downloading. Internet connection is required for the first time, select the printer or scanner you need to install the latest My Image Garden. Keep these points in mind. • Refer to the Canon website for products supporting Quick Menu. • Available functions and settings vary depending on your printer or scanner does not appear in the Select Model list, see Printer/Scanner Does Not Appear...
... dialog. • To print or scan using Quick Menu for downloading. Internet connection is required for the first time, select the printer or scanner you need to install the latest My Image Garden. Keep these points in mind. • Refer to the Canon website for products supporting Quick Menu. • Available functions and settings vary depending on your printer or scanner does not appear in the Select Model list, see Printer/Scanner Does Not Appear...
TS3100 series User Manual
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... Mode 132 Changing Settings from Operation Panel 133 Quiet setting 134 Initializing Printer Settings 135 Switching/Disabling Wireless Connection Function 136 Specifications 137 Information about Paper 141 Supported Media Types 142 Paper Load Limit 144 Unsupported Media Types 145 Handling Paper 146 Printing 147 Printing from Computer 148 Printing from Application Software (AirPrint 149 Printing Using AirPrint 150 Adding AirPrint Printer 152 How to Open AirPrint Printer Settings Screen 153 Display the Printing Status Screen 154 Deleting the Undesired Print Job 155 Removing...
... Mode 132 Changing Settings from Operation Panel 133 Quiet setting 134 Initializing Printer Settings 135 Switching/Disabling Wireless Connection Function 136 Specifications 137 Information about Paper 141 Supported Media Types 142 Paper Load Limit 144 Unsupported Media Types 145 Handling Paper 146 Printing 147 Printing from Computer 148 Printing from Application Software (AirPrint 149 Printing Using AirPrint 150 Adding AirPrint Printer 152 How to Open AirPrint Printer Settings Screen 153 Display the Printing Status Screen 154 Deleting the Undesired Print Job 155 Removing...
TS3100 series User Manual
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... Documents and Photos 179 Scanning Tips 180 Positioning Originals (Scanning from Computer 181 Scanning Using Smartphone/Tablet 184 Frequently Asked Questions 185 Network Settings and Common Problems 187 Network Communication Problems 189 Cannot Find Printer on Network 190 Cannot Find Printer on Check Printer Settings Screen During Setup (Windows 191 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Power Status 192 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking PC Network Connection...
... Documents and Photos 179 Scanning Tips 180 Positioning Originals (Scanning from Computer 181 Scanning Using Smartphone/Tablet 184 Frequently Asked Questions 185 Network Settings and Common Problems 187 Network Communication Problems 189 Cannot Find Printer on Network 190 Cannot Find Printer on Check Printer Settings Screen During Setup (Windows 191 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking Power Status 192 Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)Checking PC Network Connection...
TS3100 series User Manual
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... 235 Scanning Problems (Mac OS 238 Scanning Problems 239 Scanner Does Not Work 240 Scanner Driver Does Not Start 241 Mechanical Problems 242 Power Does Not Come On 243 Power Shuts Off By Itself 244 USB Connection Problems 245 Cannot Communicate with Printer via USB 246 Installation and Download Problems 247 Cannot Install MP Drivers (Windows 248 Updating MP Drivers in Network Environment (Windows 250 Errors and Messages 251 An Error Occurs 252 Message (Support Code) Appears 259 List of Support Code for Error 265 List of Support Code for Error (Paper Jams...
... 235 Scanning Problems (Mac OS 238 Scanning Problems 239 Scanner Does Not Work 240 Scanner Driver Does Not Start 241 Mechanical Problems 242 Power Does Not Come On 243 Power Shuts Off By Itself 244 USB Connection Problems 245 Cannot Communicate with Printer via USB 246 Installation and Download Problems 247 Cannot Install MP Drivers (Windows 248 Updating MP Drivers in Network Environment (Windows 250 Errors and Messages 251 An Error Occurs 252 Message (Support Code) Appears 259 List of Support Code for Error 265 List of Support Code for Error (Paper Jams...
TS3100 series User Manual
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...For Windows For Mac OS • Performing/Changing Network Settings (Windows) For Windows, you can diagnose or repair network settings using the printer via LAN/Changing from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection. Network Connection Tips Changing Printer's Setting Using Web Browser Troubleshooting See Network Settings...
...For Windows For Mac OS • Performing/Changing Network Settings (Windows) For Windows, you can diagnose or repair network settings using the printer via LAN/Changing from USB to LAN Connection • To use Wireless Direct temporarily: Printing/Scanning with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection. Network Connection Tips Changing Printer's Setting Using Web Browser Troubleshooting See Network Settings...
TS3100 series User Manual
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... setting, see below . Replacing Procedure When you need to configure this state, the printer cannot print or scan. Important • Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. Installing a used FINE cartridge may become dirty with the FINE cartridge removed. • Use a new FINE cartridge for a while. If either color or black FINE cartridge, in the open. Before replacing the FINE Cartridge, clean the periphery of the color FINE cartridge or black FINE cartridge...
... setting, see below . Replacing Procedure When you need to configure this state, the printer cannot print or scan. Important • Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. Installing a used FINE cartridge may become dirty with the FINE cartridge removed. • Use a new FINE cartridge for a while. If either color or black FINE cartridge, in the open. Before replacing the FINE Cartridge, clean the periphery of the color FINE cartridge or black FINE cartridge...
TS3100 series User Manual
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...: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is still not resolved after performing from step 1 to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Step Align the print head. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Replacing a FINE Cartridge...
...: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is still not resolved after performing from step 1 to request a repair. When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Step Align the print head. If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Replacing a FINE Cartridge...
TS3100 series User Manual
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... The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the instructions on the printer, and printing operation from a computer over network may become impossible. Important • For Windows: When using the printer over wireless LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. Make sure that the printer is turned on the LCD. 3. Initializing Printer Settings...
... The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the instructions on the printer, and printing operation from a computer over network may become impossible. Important • For Windows: When using the printer over wireless LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. Make sure that the printer is turned on the LCD. 3. Initializing Printer Settings...
TS3100 series User Manual
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... Feed from and Media Type from your model from the Printer list in printer 3. Load paper in the Print dialog. Check print settings Set items such as Paper Size to the detailed display. 5. Select printer Select your application software The Print dialog opens. 4. Printing Using AirPrint You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer driver is not installed or the application is enabled, printer automatically turns itself on is not downloaded. 1. Check that printer power is on Note • If Auto power...
... Feed from and Media Type from your model from the Printer list in printer 3. Load paper in the Print dialog. Check print settings Set items such as Paper Size to the detailed display. 5. Select printer Select your application software The Print dialog opens. 4. Printing Using AirPrint You can print photographs, E-mails, web pages, and other documents using AirPrint, even if the printer driver is not installed or the application is enabled, printer automatically turns itself on is not downloaded. 1. Check that printer power is on Note • If Auto power...
TS3100 series User Manual
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... be printed and print options, as needed. 7. Checking Print Status You can take the wireless LAN a few minutes to get connected after checking that is connected to "Cannot Print Using AirPrint" for printing problems when using , the available paper size may differ. For instructions on the printer. Check LAN settings of printer and enable Bonjour settings. • Refer to the network. • You cannot use AirPrint if Bonjour settings of AirPrint from Print Center. Tap Print When you are disabled. Test printing...
... be printed and print options, as needed. 7. Checking Print Status You can take the wireless LAN a few minutes to get connected after checking that is connected to "Cannot Print Using AirPrint" for printing problems when using , the available paper size may differ. For instructions on the printer. Check LAN settings of printer and enable Bonjour settings. • Refer to the network. • You cannot use AirPrint if Bonjour settings of AirPrint from Print Center. Tap Print When you are disabled. Test printing...
TS3100 series User Manual
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...Support Code for Error (Paper Jams) Cannot Print or Connect Installation Error Cannot Install MP Drivers (Windows) An Error Occurs Message (Support Code) Appears Examples of Problems Printer Does Not Work Power Does Not Come On Power Shuts Off By Itself LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying/Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out List of Support Code for Error (Paper Jams) Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory Scanning Problems (Windows) Scanning...
...Support Code for Error (Paper Jams) Cannot Print or Connect Installation Error Cannot Install MP Drivers (Windows) An Error Occurs Message (Support Code) Appears Examples of Problems Printer Does Not Work Power Does Not Come On Power Shuts Off By Itself LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying/Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out List of Support Code for Error (Paper Jams) Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory Scanning Problems (Windows) Scanning...
TS3100 series User Manual
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... Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Cannot Install MP Drivers (Windows) Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) Updating MP Drivers in Network Environment (Windows) Error or Message Appears An Error Occurs Message (Support Code) Appears Error Message Appears on PictBridge (Wireless LAN) Compliant Device List of Support Code for Error IJ Scan...
... Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Cannot Install MP Drivers (Windows) Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) Updating MP Drivers in Network Environment (Windows) Error or Message Appears An Error Occurs Message (Support Code) Appears Error Message Appears on PictBridge (Wireless LAN) Compliant Device List of Support Code for Error IJ Scan...
TS3100 series User Manual
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... with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Check1 Check the power status of printer, network devices (e.g. Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with those of the printer (e.g. If the power is disabled. Use the icon on checking computer settings or connection status, see the instruction manual supplied with it off and on your wireless router. Check4 Make...
... with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Check1 Check the power status of printer, network devices (e.g. Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with those of the printer (e.g. If the power is disabled. Use the icon on checking computer settings or connection status, see the instruction manual supplied with it off and on your wireless router. Check4 Make...
TS3100 series User Manual
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... Canon website. 209 Check7 Make sure 5 devices are not installed, install them. (Windows) Install the MP Drivers using the Setup CD-ROM or install them . In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is generally poor. Wireless Direct does not allow more on your device's instruction manual. To check the password specified for the printer, print out the network setting...
... Canon website. 209 Check7 Make sure 5 devices are not installed, install them. (Windows) Install the MP Drivers using the Setup CD-ROM or install them . In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is generally poor. Wireless Direct does not allow more on your device's instruction manual. To check the password specified for the printer, print out the network setting...
TS3100 series User Manual
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... until printing starts. For Windows For Mac OS Check3 Make sure paper settings match information set for a different printer. 221 The printer will not print properly if you are printing large data such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. Wait until the ON lamp stops flashing and remains lit. Note • IJ Network Device Setup Utility allows you are using a printer driver for rear tray...
... until printing starts. For Windows For Mac OS Check3 Make sure paper settings match information set for a different printer. 221 The printer will not print properly if you are printing large data such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printing. Wait until the ON lamp stops flashing and remains lit. Note • IJ Network Device Setup Utility allows you are using a printer driver for rear tray...
TS3100 series User Manual
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... paper load limit. Check5 Make sure that it from the power supply, then remove the foreign object. 225 Unsupported Media Types Check4 Make sure media type and paper size settings match with the print side facing UP. If there are not any foreign objects in the rear tray. Loading Paper Check3 Is paper too thick or curled? However, paper may not feed correctly at a time to remove it. Paper Does Not Feed Properly/"No Paper" Error Check1 Make...
... paper load limit. Check5 Make sure that it from the power supply, then remove the foreign object. 225 Unsupported Media Types Check4 Make sure media type and paper size settings match with the print side facing UP. If there are not any foreign objects in the rear tray. Loading Paper Check3 Is paper too thick or curled? However, paper may not feed correctly at a time to remove it. Paper Does Not Feed Properly/"No Paper" Error Check1 Make...
TS3100 series User Manual
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...: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Colors Are Unclear Lines Are Misaligned Paper Is Smudged / Printed Surface Is Scratched Cannot Complete Printing Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Back of loaded paper? In borderless printing, uneven coloring may be scratched. The method for . Making Copies on Plain Paper Copying on your computer (Windows) Check the settings using the operation panel. Check1 Do page size and media type settings match size and type...
...: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Colors Are Unclear Lines Are Misaligned Paper Is Smudged / Printed Surface Is Scratched Cannot Complete Printing Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Back of loaded paper? In borderless printing, uneven coloring may be scratched. The method for . Making Copies on Plain Paper Copying on your computer (Windows) Check the settings using the operation panel. Check1 Do page size and media type settings match size and type...
TS3100 series User Manual
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... Disable for Auto Power Off. Press Black button. The menu screen appears. 3. Maintenance tab Description 2. Select Auto Power. 4. The setting to turn off automatically after a specified time, the power will shut off automatically after a certain time, disable this setting. Make sure printer is turned on LCD. 3. Power Shuts Off By Itself Check If printer is set the printer to disable the setting using from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting from the operation panel: 1. Open Canon IJ...
... Disable for Auto Power Off. Press Black button. The menu screen appears. 3. Maintenance tab Description 2. Select Auto Power. 4. The setting to turn off automatically after a specified time, the power will shut off automatically after a certain time, disable this setting. Make sure printer is turned on LCD. 3. Power Shuts Off By Itself Check If printer is set the printer to disable the setting using from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting from the operation panel: 1. Open Canon IJ...
TS3100 series User Manual
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..., double-click MSETUP4.EXE. If the icon still does not appear, try the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in the window that appears. Make the following : • Remove the CD-ROM from the Canon website. Cannot Install MP Drivers (Windows) • If installation does...
..., double-click MSETUP4.EXE. If the icon still does not appear, try the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1, select Explorer icon in the window that appears. Make the following : • Remove the CD-ROM from the Canon website. Cannot Install MP Drivers (Windows) • If installation does...
TS3100 series User Manual
Page 293
List of Support Code for Error (Paper Jams) Turn off printer and unplug it depending on . Plug in the printer again and turn it back on the jammed location and cause. 6000 Cause Printer error has occurred. What to request a repair. 293 If this does not solve the problem, contact your nearest Canon service center to Do If the paper is jammed, remove it .
List of Support Code for Error (Paper Jams) Turn off printer and unplug it depending on . Plug in the printer again and turn it back on the jammed location and cause. 6000 Cause Printer error has occurred. What to request a repair. 293 If this does not solve the problem, contact your nearest Canon service center to Do If the paper is jammed, remove it .