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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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Switch to handset Pick up the handset. call View call . Start a standard conference call to hold. and/or its affiliates in this document or Website are registered trademarks or trademarks of Cisco Systems, Inc. The use of their respective owners. Answer a call history Press... call . Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of the word partner does not imply a partnership relationship between Cisco and any other countries. All rights reserved. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for an Press...
Switch to handset Pick up the handset. call View call . Start a standard conference call to hold. and/or its affiliates in this document or Website are registered trademarks or trademarks of Cisco Systems, Inc. The use of their respective owners. Answer a call history Press... call . Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of the word partner does not imply a partnership relationship between Cisco and any other countries. All rights reserved. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for an Press...
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...Remove a conference participant or an entry. Select the highlighted option. Answer a call that is ringing in your phone) Message waiting Shared line in use Speed dial line Line Status indicator-monitored line is in-use Line Status indicator...Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Answer a call on hold Feature Icons (If available on another phone in an associated group. Move through entered characters. Resume a call that is ringing...
...Remove a conference participant or an entry. Select the highlighted option. Answer a call that is ringing in your phone) Message waiting Shared line in use Speed dial line Line Status indicator-monitored line is in-use Line Status indicator...Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Answer a call on hold Feature Icons (If available on another phone in an associated group. Move through entered characters. Resume a call that is ringing...
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Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24...
Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24...
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... 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36...
... 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36...
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... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
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... or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy... 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59...
... or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy... 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59...
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... Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of ... Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified ...
... Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of ... Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified ...
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Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72... a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number 74 Delete a PAB Entry 74 Mobility Settings 75 Add a New Remote Destination 75..., Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii OL-18397-01
Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72... a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number 74 Delete a PAB Entry 74 Mobility Settings 75 Add a New Remote Destination 75..., Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii OL-18397-01
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Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone.
Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone.
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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Buttons and Hardware 1 2 Your Phone 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone... menu listings. Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory...
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Buttons and Hardware 1 2 Your Phone 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone... menu listings. Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory...
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...Line 1 and Line 2 buttons 1 2 9 Headset button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your speed dials (down arrow). The Select button (in use (shared line) • Red, flashing-Remote line on ...hold Toggles the headset on , the button is lit. 11 Keypad 12 Mute button Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). 4 Transfer button Transfers a call. 5 Conference button Creates a conference call...
...Line 1 and Line 2 buttons 1 2 9 Headset button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your speed dials (down arrow). The Select button (in use (shared line) • Red, flashing-Remote line on ...hold Toggles the headset on , the button is lit. 11 Keypad 12 Mute button Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). 4 Transfer button Transfers a call. 5 Conference button Creates a conference call...
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... menu. Use it to access personal and corporate directories. Use it to the back of the phone for the active line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. 13 Volume button Your Phone Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14...
... menu. Use it to access personal and corporate directories. Use it to the back of the phone for the active line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. 13 Volume button Your Phone Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14...
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With a wall-mounted phone, you might need to adjust the handset rest to the handset rest. Make sure the tab lines up evenly with the corner notches facing you. ... not slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle and pull the plastic tab from the top of the rotated tab. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Your Phone Handset Rest Your system administrator may have mounted your...
With a wall-mounted phone, you might need to adjust the handset rest to the handset rest. Make sure the tab lines up evenly with the corner notches facing you. ... not slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle and pull the plastic tab from the top of the rotated tab. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Your Phone Handset Rest Your system administrator may have mounted your...
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Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. 10 OL-18397-01
Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. 10 OL-18397-01
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IEEE 802.3af power enabled. Analog headset connection (optional). Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Handset connection. Access port (10/100 PC) connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11
IEEE 802.3af power enabled. Analog headset connection (optional). Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Handset connection. Access port (10/100 PC) connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11
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...) • Red, flashing-Remote line on hold Depending on how your system administrator sets up the phone, enable softkey options displayed on hold. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status...
...) • Red, flashing-Remote line on hold Depending on how your system administrator sets up the phone, enable softkey options displayed on hold. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status...
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...access personal and corporate directories. Toggles the microphone on , the button is lit. Use it to access call history, user preferences, phone settings, and phone model information. The Select button (in the middle of the Navigation bar) allows you to scroll through menus and highlight items. When... phone is lit. Opens/closes the Directories menu. Phone handset. 14 OL-18397-01 8 Navigation bar and Select button 9 Headset button 10 Speakerphone button 11 Keypad 12 Mute...
...access personal and corporate directories. Toggles the microphone on , the button is lit. Use it to access call history, user preferences, phone settings, and phone model information. The Select button (in the middle of the Navigation bar) allows you to scroll through menus and highlight items. When... phone is lit. Opens/closes the Directories menu. Phone handset. 14 OL-18397-01 8 Navigation bar and Select button 9 Headset button 10 Speakerphone button 11 Keypad 12 Mute...
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... call details for the secondary line, and other other phone information phone information such as placed calls, speed dials, and phone menu listings. 5 Softkey labels Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 15 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Footstand If the phone is placed on a table or desk, the footstand...
... call details for the secondary line, and other other phone information phone information such as placed calls, speed dials, and phone menu listings. 5 Softkey labels Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 15 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Footstand If the phone is placed on a table or desk, the footstand...