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... company. (0705R) © 2009 Cisco Systems, Inc. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for an Press the Volume button incoming call in another group or on another line. Confirm a ringtone selection. Initiate a call Press the Intercom button, then enter a number if necessary. Receive notification when a busy extension becomes available. Cancel an action or exit a screen without applying changes. Delete an entry from Call History. Opens the Details for...
... company. (0705R) © 2009 Cisco Systems, Inc. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for an Press the Volume button incoming call in another group or on another line. Confirm a ringtone selection. Initiate a call Press the Intercom button, then enter a number if necessary. Receive notification when a busy extension becomes available. Cancel an action or exit a screen without applying changes. Delete an entry from Call History. Opens the Details for...
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.... New Call OK OPickup Park Play PickUp Redial Remove Resume Save Search Select Set Submit Swap Update >> Make a new call on hold Feature Icons (If available on your group. Set a ringtone. Store a call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Toggle between two existing calls. Phone Screen Icons Off-hook On-hook Connected call Incoming call Missed call Received call Placed call Call on hold...
.... New Call OK OPickup Park Play PickUp Redial Remove Resume Save Search Select Set Submit Swap Update >> Make a new call on hold Feature Icons (If available on your group. Set a ringtone. Store a call (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Toggle between two existing calls. Phone Screen Icons Off-hook On-hook Connected call Incoming call Missed call Received call Placed call Call on hold...
User Guide
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... Call to Create a Conference 50 Combine Calls Across Lines to Create a Conference 50 Swap Between Calls Before Completing a Conference 50 End a Conference 50 View Conference Participants 50 Remove Conference Participants 50 Divert 51 Divert a Call 51 Do Not Disturb 51 Turn DND On and Off 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified...
... Call to Create a Conference 50 Combine Calls Across Lines to Create a Conference 50 Swap Between Calls Before Completing a Conference 50 End a Conference 50 View Conference Participants 50 Remove Conference Participants 50 Divert 51 Divert a Call 51 Do Not Disturb 51 Turn DND On and Off 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified...
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Place a Call with a Speed-Dial Code 61 Transfer 61 Transfer a Call to Another Number 61 Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of Web Dialer 63 User Options 64 User Options Web Pages 64 Sign In and Out of User Options Web Pages 64 Device 65 Select a Device...
Place a Call with a Speed-Dial Code 61 Transfer 61 Transfer a Call to Another Number 61 Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of Web Dialer 63 User Options 64 User Options Web Pages 64 Sign In and Out of User Options Web Pages 64 Device 65 Select a Device...
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...phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady red). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Buttons and Hardware 1 2 Your Phone 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings...
...phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady red). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Buttons and Hardware 1 2 Your Phone 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings...
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.... Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 If not on your voicemail system (varies by system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. Use it to access call , displays line text label and other phone information 3 Softkey labels Displays date, time, and directory number. Phone Screen 1 Header 2 Line details and other information such as placed calls, speed dials, and phone menu listings. 13 Volume button...
.... Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 If not on your voicemail system (varies by system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. Use it to access call , displays line text label and other phone information 3 Softkey labels Displays date, time, and directory number. Phone Screen 1 Header 2 Line details and other information such as placed calls, speed dials, and phone menu listings. 13 Volume button...
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... phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 13 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way intercom call • Green, flashing-Held call • Amber, steady-Privacy in use, one-way intercom call...
... phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 13 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way intercom call • Green, flashing-Held call • Amber, steady-Privacy in use, one-way intercom call...
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... 3 Softkey labels Displays date, time, and directory number. Opens/closes the Directories menu. Display softkeys for the active line. Phone Screen 1 Header 2 Line details and other information such as placed calls, speed dials, and phone menu listings. Footstand If the phone is lit. 12 Mute button 13 Volume button Toggles the microphone on or off -hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your preference. 24 OL-18397-01 Controls the handset, headset, and speakerphone volume (off . Use it to access call , displays details for...
... 3 Softkey labels Displays date, time, and directory number. Opens/closes the Directories menu. Display softkeys for the active line. Phone Screen 1 Header 2 Line details and other information such as placed calls, speed dials, and phone menu listings. Footstand If the phone is lit. 12 Mute button 13 Volume button Toggles the microphone on or off -hook) and the ringer volume (on-hook). 14 Messages button Auto-dials your preference. 24 OL-18397-01 Controls the handset, headset, and speakerphone volume (off . Use it to access call , displays details for...
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... your phone, and retrieve it to a Directed Call number, which you can park a call: • Park-Allows you to park an active call that you answered on how your voicemail system is set up, you to your screen for as long as a speed dial line. Your system administrator sets up as the feature is enabled. 3. Related Topics Line Status, page 55 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a phone at another phone (for Cisco Unified...
... your phone, and retrieve it to a Directed Call number, which you can park a call: • Park-Allows you to park an active call that you answered on how your voicemail system is set up, you to your screen for as long as a speed dial line. Your system administrator sets up as the feature is enabled. 3. Related Topics Line Status, page 55 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a phone at another phone (for Cisco Unified...
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...'s phone by your system administrator). - Dialing the ringing phone's number. • Other Pickup-Allows you to answer a call pickup softkeys depending on another line, first press the desired line button, then press GPickup. You might use Call Pickup if you . If multiple calls are connected to answer a call on a phone outside your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for you share call . Your system administrator sets up the call pickup group you are three ways...
...'s phone by your system administrator). - Dialing the ringing phone's number. • Other Pickup-Allows you to answer a call pickup softkeys depending on another line, first press the desired line button, then press GPickup. You might use Call Pickup if you . If multiple calls are connected to answer a call on a phone outside your phone. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for you share call . Your system administrator sets up the call pickup group you are three ways...
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... desk phone number. Press the Select button to display the current remote destination status (Enabled or Disabled). 2. You cannot use the same phone line for Cisco Unified Communications Manager 7.1 (SCCP) 57 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for any other remote destinations. Press the Mobility button to change the status. 3. Press the Exit softkey. Answer the in-progress call to All Your Remote Destinations From Your Desk Phone 1. Related Topics Add a New Remote Destination, page 75...
... desk phone number. Press the Select button to display the current remote destination status (Enabled or Disabled). 2. You cannot use the same phone line for Cisco Unified Communications Manager 7.1 (SCCP) 57 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for any other remote destinations. Press the Mobility button to change the status. 3. Press the Exit softkey. Answer the in-progress call to All Your Remote Destinations From Your Desk Phone 1. Related Topics Add a New Remote Destination, page 75...
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... the shared line: - Related Topics • Speed Dial on hold: - For example, if you answer the call: - Speed Dial Speed-dial features allow you to use speed-dial features on your phone, you must set up speed-dial on setup, your User Options Web pages. When button is red, that line cannot be used to barge in on behalf of a speed-dial line by pressing a button, entering a code, or selecting an item from a code (sometimes referred to as abbreviated dialing). When the line flashes red, your...
... the shared line: - Related Topics • Speed Dial on hold: - For example, if you answer the call: - Speed Dial Speed-dial features allow you to use speed-dial features on your phone, you must set up speed-dial on setup, your User Options Web pages. When button is red, that line cannot be used to barge in on behalf of a speed-dial line by pressing a button, entering a code, or selecting an item from a code (sometimes referred to as abbreviated dialing). When the line flashes red, your...
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... will not display the next time Web Dialer is now placed on a contact from the Make Call page: - Use preferred device-Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will automatically be specified by device type and MAC address. (To display the MAC address on your phone, select the Applications button > Phone Information.) If you can select Extension Mobility from the Calling Device drop-down menu from your phone. 6. Disable Auto Close...
... will not display the next time Web Dialer is now placed on a contact from the Make Call page: - Use preferred device-Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will automatically be specified by device type and MAC address. (To display the MAC address on your phone, select the Applications button > Phone Information.) If you can select Extension Mobility from the Calling Device drop-down menu from your phone. 6. Disable Auto Close...
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... Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your phone: • Do not disturb options • Line settings • Speed dials • Phone services Related Topics Speed Dial, page 60 Select a Device From the User Options Web Pages 1. To sign out of the Device Configuration page are specific to enable or disable DND. - The Device Configuration page displays. Toolbar buttons located at the top of user options, select Logout. Your system administrator sets up by your User Options web pages. You can make changes...
... Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your phone: • Do not disturb options • Line settings • Speed dials • Phone services Related Topics Speed Dial, page 60 Select a Device From the User Options Web Pages 1. To sign out of the Device Configuration page are specific to enable or disable DND. - The Device Configuration page displays. Toolbar buttons located at the top of user options, select Logout. Your system administrator sets up by your User Options web pages. You can make changes...
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... Speakerphone button to the handset and cord and sit between the handset and the IP phone. Users change the voice message light on their handset and the audible voice message indicator on their User Options web pages and accessing the message indicator settings. Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to toggle the speakerphone on all phones; Cisco Unified IP Phones support the following third-party inline amplifiers: Standard on or off . Visual Message Waiting Indicator (Handset) 2. users and system administrators can make...
... Speakerphone button to the handset and cord and sit between the handset and the IP phone. Users change the voice message light on their handset and the audible voice message indicator on their User Options web pages and accessing the message indicator settings. Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to toggle the speakerphone on all phones; Cisco Unified IP Phones support the following third-party inline amplifiers: Standard on or off . Visual Message Waiting Indicator (Handset) 2. users and system administrators can make...
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.... • Real-time text transmission over phones (HCO/VCO). • VoIP network operating at : http://www.nextalk.com/products/overview 84 OL-18397-01 Acoustic Coupled TTY and TDD Support (Handset) Cisco Unified IP Phones support the following accessibility features: set up TTY, see your system administrator. • Hearing and voice carry over phone lines. Third-Party Accessibility Applications for the Hearing Impaired Cisco Unified IP Phones provide an interface for the Americans with Disabilities Act (ADA...
.... • Real-time text transmission over phones (HCO/VCO). • VoIP network operating at : http://www.nextalk.com/products/overview 84 OL-18397-01 Acoustic Coupled TTY and TDD Support (Handset) Cisco Unified IP Phones support the following accessibility features: set up TTY, see your system administrator. • Hearing and voice carry over phone lines. Third-Party Accessibility Applications for the Hearing Impaired Cisco Unified IP Phones provide an interface for the Americans with Disabilities Act (ADA...
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... handset light Call strip flashes during incoming calls and stays lit when a voice-mail message is required. Back-Lit LCD Screen and Programmable Contrast Users with low vision can : • Toggle the Mute and Speakerphone buttons on a particular line. Set up is required. 2. Your system administrator sets up is required. 5. required. 86 OL-18397-01 Standard on all 12-key layout, which enables users to use the line buttons to initiate, answer, or switch to a call . Line...
... handset light Call strip flashes during incoming calls and stays lit when a voice-mail message is required. Back-Lit LCD Screen and Programmable Contrast Users with low vision can : • Toggle the Mute and Speakerphone buttons on a particular line. Set up is required. 2. Your system administrator sets up is required. 5. required. 86 OL-18397-01 Standard on all 12-key layout, which enables users to use the line buttons to initiate, answer, or switch to a call . Line...
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... to Hunt Group • Amber, flashing-Incoming call or reverting call • Red, steady-Remote line in use existing or familiar key (including a nib on positions that can toggle the speakerphone button on all phones; Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 1. Contacts, Hold, Transfer, and Conference Standard on , the button is lit. Users do not have to Access phone applications, voice messages, Applications, Voice corporate and personal directories, and Messages, calling features.
... to Hunt Group • Amber, flashing-Incoming call or reverting call • Red, steady-Remote line in use existing or familiar key (including a nib on positions that can toggle the speakerphone button on all phones; Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 1. Contacts, Hold, Transfer, and Conference Standard on , the button is lit. Users do not have to Access phone applications, voice messages, Applications, Voice corporate and personal directories, and Messages, calling features.
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... create line label 67 phone information, model 33 phone problem, report with QRT 59 product security 81 programmable feature buttons Cisco Unified IP Phone 6941 13 Cisco Unified IP Phone 6961 23 Q QRT 102 description 59 report phone problem 59 R received calls 29 Redial a number 59 description 59 redirect a call 51 related documentation 90 remote destination. See user options remove participants from conference 50 report phone problem 59 revert, call on a shared line 59 problem report with QRT 59 phone services access 33 add...
... create line label 67 phone information, model 33 phone problem, report with QRT 59 product security 81 programmable feature buttons Cisco Unified IP Phone 6941 13 Cisco Unified IP Phone 6961 23 Q QRT 102 description 59 report phone problem 59 R received calls 29 Redial a number 59 description 59 redirect a call 51 related documentation 90 remote destination. See user options remove participants from conference 50 report phone problem 59 revert, call on a shared line 59 problem report with QRT 59 phone services access 33 add...
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...-01 Cisco Unified IP Phone 6961 23 description 61 Direct Transfer 62 swap 62 troubleshooting tips 77 TTY. See preferences V view call history 30 call record details 30 conference participants 50 missed calls 29 phone information 33 placed calls 29 received calls 29 Web Dialer preferences 63 viewing angle. See accessibility features turn on and off DND 51 Mobile Connect 57 mute 58 U user options device line settings 66 select 65 speed dial 68 directory 71 fast dials 73 assign a code...
...-01 Cisco Unified IP Phone 6961 23 description 61 Direct Transfer 62 swap 62 troubleshooting tips 77 TTY. See preferences V view call history 30 call record details 30 conference participants 50 missed calls 29 phone information 33 placed calls 29 received calls 29 Web Dialer preferences 63 viewing angle. See accessibility features turn on and off DND 51 Mobile Connect 57 mute 58 U user options device line settings 66 select 65 speed dial 68 directory 71 fast dials 73 assign a code...