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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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... Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
... Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
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... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
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... Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign ...68 Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications...
... Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign ...68 Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications...
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Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network.
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network.
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... an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady...
... an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady...
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...varies by system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. 13 Volume button Your Phone Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button... the phone for the active line. Use it to access call history, user preferences, phone settings, and phone model information. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available...
...varies by system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. 13 Volume button Your Phone Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). 14 Messages button... the phone for the active line. Use it to access call history, user preferences, phone settings, and phone model information. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available...
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With a wall-mounted phone, you . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Return the handset to ensure that the receiver will not slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle .... Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Your Phone Handset Rest Your system administrator may have mounted your...
With a wall-mounted phone, you . Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Return the handset to ensure that the receiver will not slip out of the cradle. 1 2 3 192897 1 Remove the handset from the cradle .... Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Your Phone Handset Rest Your system administrator may have mounted your...
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Handset connection. Access port (10/100 PC) connection. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Analog headset connection (optional). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11
Handset connection. Access port (10/100 PC) connection. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. Analog headset connection (optional). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11
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... feature buttons 4 Softkey buttons 5 Transfer button Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way intercom call •...
... feature buttons 4 Softkey buttons 5 Transfer button Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way intercom call •...
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..., speed dials, and phone menu listings. 5 Softkey labels Display softkeys for a higher or lower viewing angle, depending on a table or desk, the footstand can be connected to the back of your preference. Footstand If the phone is placed on your phone for available features or actions. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP...
..., speed dials, and phone menu listings. 5 Softkey labels Display softkeys for a higher or lower viewing angle, depending on a table or desk, the footstand can be connected to the back of your preference. Footstand If the phone is placed on your phone for available features or actions. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP...
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.... Return the handset to ensure that the receiver will not slip out of the rotated tab. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19 Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. Make sure the tab lines up evenly with the corner notches facing you might...
.... Return the handset to ensure that the receiver will not slip out of the rotated tab. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19 Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. Make sure the tab lines up evenly with the corner notches facing you might...
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Access port (10/100 PC) connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 Headset connection (optional). IEEE 802.3af power enabled. Handset connection. Your Phone 1 3 2 4 7 6 5 192617 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection.
Access port (10/100 PC) connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 Headset connection (optional). IEEE 802.3af power enabled. Handset connection. Your Phone 1 3 2 4 7 6 5 192617 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection.
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... or off . Allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your speed dials (down arrow). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • ...-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 23 Your Phone 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call •...
... or off . Allows you to scroll through menus and highlight items. When phone is on-hook, displays phone numbers from your speed dials (down arrow). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • ...-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 23 Your Phone 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. 6 Hold button Places an active call •...
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Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
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... "Unknown" is displayed. All Call History items are integrated into one list and are ordered by missed calls. For example, if a phone has multiple lines, the 150 call icon. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for all lines, each line, or by time (latest to view information about the last 150 calls on your...
... "Unknown" is displayed. All Call History items are integrated into one list and are ordered by missed calls. For example, if a phone has multiple lines, the 150 call icon. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for all lines, each line, or by time (latest to view information about the last 150 calls on your...
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Select All Lines or the line that you want to view. 4. Select the call you may need to press the more softkey first). 6. Press the >> softkey to move the cursor to scroll and select.) 3. Select Call History. (Use the Navigation bar and button to the right and press the Press the EditDial softkey (you want to edit. 5. Press the Applications button . 2. Applications Edit Number From Call History 1.
Select All Lines or the line that you want to view. 4. Select the call you may need to press the more softkey first). 6. Press the >> softkey to move the cursor to scroll and select.) 3. Select Call History. (Use the Navigation bar and button to the right and press the Press the EditDial softkey (you want to edit. 5. Press the Applications button . 2. Applications Edit Number From Call History 1.
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Press the Exit softkey to return to scroll and select.) 3. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your phone depend on the phone system configuration and the services you are subscribed to. Press the Applications button . 2. Select Services. (Use the Navigation bar and button to the Applications screen. ...
Press the Exit softkey to return to scroll and select.) 3. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your phone depend on the phone system configuration and the services you are subscribed to. Press the Applications button . 2. Select Services. (Use the Navigation bar and button to the Applications screen. ...
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...8226; Personal Directory Corporate Directory The corporate directory contains corporate contacts that you can dial calls from your phone. Last name - Search for Cisco Unified Communications Manager 7.1 (SCCP) 35 Press the Contacts button . 2. Number 4. Press the contact label... a contact, use one of these options: - First name - Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, and 6961 provide you with access to scroll and select.) 3. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for and Dial a Contact 1. Press the Select button. - You can...
...8226; Personal Directory Corporate Directory The corporate directory contains corporate contacts that you can dial calls from your phone. Last name - Search for Cisco Unified Communications Manager 7.1 (SCCP) 35 Press the Contacts button . 2. Number 4. Press the contact label... a contact, use one of these options: - First name - Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, and 6961 provide you with access to scroll and select.) 3. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for and Dial a Contact 1. Press the Select button. - You can...