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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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... Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
... Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24 Higher Viewing Angle 26 Lower Viewing Angle 27 Handset Rest 28 Applications 29 Phone Applications 29 Call History 29 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii
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... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
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... Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign ...68 Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications...
... Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign ...68 Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications...
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Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone.
Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone.
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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady red). Buttons and Hardware 1 2 Your Phone 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF...
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady red). Buttons and Hardware 1 2 Your Phone 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF...
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Use it to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Opens/closes the Directories menu. During a call , displays line text label and other phone information 3 Softkey labels Displays date, time, ...button 17 Handset Opens/closes the Applications menu. Phone handset. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to access call history, user preferences, phone settings, and phone model information. Phone Screen 1 Header 2 Line details and other ...
Use it to access personal and corporate directories. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Opens/closes the Directories menu. During a call , displays line text label and other phone information 3 Softkey labels Displays date, time, ...button 17 Handset Opens/closes the Applications menu. Phone handset. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to access call history, user preferences, phone settings, and phone model information. Phone Screen 1 Header 2 Line details and other ...
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... into the slot. Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP...
... into the slot. Your Phone Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP...
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Access port (10/100 PC) connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 Handset connection. Analog headset connection (optional). IEEE 802.3af power enabled. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection.
Access port (10/100 PC) connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 Handset connection. Analog headset connection (optional). IEEE 802.3af power enabled. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection.
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... line in use (shared line or Line Status) • Red, flashing-Remote line on hold . Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) •...
... line in use (shared line or Line Status) • Red, flashing-Remote line on hold . Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to : • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) •...
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... your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings. 4 Secondary line details and Displays ...phone information phone information such as placed calls, speed dials, and phone menu listings. 5 Softkey labels Display softkeys for a higher or lower viewing angle, depending on a table or desk, the footstand can be connected to the back of your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified...
... your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings. 4 Secondary line details and Displays ...phone information phone information such as placed calls, speed dials, and phone menu listings. 5 Softkey labels Display softkeys for a higher or lower viewing angle, depending on a table or desk, the footstand can be connected to the back of your preference. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified...
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...Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19 Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Return the handset to ensure that the receiver will not slip out of the rotated tab. Your Phone... Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . An extension protrudes from the top of the cradle. 1 2 3...
...Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19 Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset rest to the handset rest. Return the handset to ensure that the receiver will not slip out of the rotated tab. Your Phone... Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you . An extension protrudes from the top of the cradle. 1 2 3...
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Handset connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 Headset connection (optional). IEEE 802.3af power enabled. Your Phone 1 3 2 4 7 6 5 192617 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Access port (10/100 PC) connection.
Handset connection. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 Headset connection (optional). IEEE 802.3af power enabled. Your Phone 1 3 2 4 7 6 5 192617 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Access port (10/100 PC) connection.
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When the headset is on, the button is lit. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way intercom call • ... (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 23 When the speakerphone is on, the button is lit. 10 Speakerphone button 11 Keypad Toggles the speakerphone on or off . Your Phone 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. ...
When the headset is on, the button is lit. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady-Active call or two-way intercom call • ... (for example, a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 23 When the speakerphone is on, the button is lit. 10 Speakerphone button 11 Keypad Toggles the speakerphone on or off . Your Phone 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. ...
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Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
Your Phone 2 1 CISCO 1 Footstand slots for a higher viewing angle 2 Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 194406
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...ID is unavailable, then the phone number is for Cisco Unified Communications Manager 7.1 (SCCP) 29 For example, if a phone has multiple lines, the 150 call : • Received • Placed • Missed The caller ID is displayed. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for all lines, each line..., or by missed calls. A call icon is displayed to indicate the type of call limit is displayed. If the phone number is unavailable, then "Unknown" is ...
...ID is unavailable, then the phone number is for Cisco Unified Communications Manager 7.1 (SCCP) 29 For example, if a phone has multiple lines, the 150 call : • Received • Placed • Missed The caller ID is displayed. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for all lines, each line..., or by missed calls. A call icon is displayed to indicate the type of call limit is displayed. If the phone number is unavailable, then "Unknown" is ...
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Press the EditDial softkey (you may need to the right and press the Applications Edit Number From Call History 1. Press the Applications button . 2. Press the >> softkey to move the cursor to press the more softkey first). 6. Select Call History. (Use the Navigation bar and button to edit. 5. Select the call you want to scroll and select.) 3. Select All Lines or the line that you want to view. 4.
Press the EditDial softkey (you may need to the right and press the Applications Edit Number From Call History 1. Press the Applications button . 2. Press the >> softkey to move the cursor to press the more softkey first). 6. Select Call History. (Use the Navigation bar and button to edit. 5. Select the call you want to scroll and select.) 3. Select All Lines or the line that you want to view. 4.
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Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your phone: • Model Number • IP Address • MAC Address • Active Load • Inactive Load • Last Upgrade • Active Server • Stand-by-Server • Backlight On Time • ...
Press the Exit softkey to return to the Applications screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for your phone: • Model Number • IP Address • MAC Address • Active Load • Inactive Load • Last Upgrade • Active Server • Stand-by-Server • Backlight On Time • ...
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...- Press the contact label number. - Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for and Dial a Contact 1. You can dial calls from your phone. Select any of these criteria to search for a co-worker: - Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, and 6961 provide you with access to corporate and ... name - Enter the search criteria information, press the Submit softkey, and select a contact. 5. Press the Select button. - Search for Cisco Unified Communications Manager 7.1 (SCCP) 35 Your system administrator sets up and maintains the directory.
...- Press the contact label number. - Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for and Dial a Contact 1. You can dial calls from your phone. Select any of these criteria to search for a co-worker: - Contacts Phone Contacts The Cisco Unified IP Phones 6921, 6941, and 6961 provide you with access to corporate and ... name - Enter the search criteria information, press the Submit softkey, and select a contact. 5. Press the Select button. - Search for Cisco Unified Communications Manager 7.1 (SCCP) 35 Your system administrator sets up and maintains the directory.