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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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...Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of Cisco Systems, Inc. All rights reserved. Return to handset Pick up the handset. Setup/cancel call Press , dial the participant, then press it again. Mute and un-mute a Press . Start a standard... Silence the ring for an Press the Volume button incoming call to a predetermined phone number. The use of missed calls. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for a multiparty call to voicemail or to new Press , enter the number ...
...Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are the property of Cisco Systems, Inc. All rights reserved. Return to handset Pick up the handset. Setup/cancel call Press , dial the participant, then press it again. Mute and un-mute a Press . Start a standard... Silence the ring for an Press the Volume button incoming call to a predetermined phone number. The use of missed calls. OL-20187-01 QUICK REFERENCE Cisco Unified IP Phone 6921, 6941, and 6961 for a multiparty call to voicemail or to new Press , enter the number ...
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... (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Remove a conference participant or an entry. Resume a call on hold Feature Icons...Set a ringtone. Move through entered characters. Save the chosen settings. Play ringtone. Backspace to this URL: http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html Select the highlighted option. Enter user information. New Call OK OPickup Park Play ...
... (connected) Buttons Applications Contacts Messages Transfer Hold Conference Volume Speakerphone Mute Headset Navigation bar and Select button For the Cisco Unified IP Phone Quick Start Guides, go to delete characters. Remove a conference participant or an entry. Resume a call on hold Feature Icons...Set a ringtone. Move through entered characters. Save the chosen settings. Play ringtone. Backspace to this URL: http://www.cisco.com/en/US/products/ps10326/ products_user_guide_list.html Select the highlighted option. Enter user information. New Call OK OPickup Park Play ...
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Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24...
Contents Your Phone 1 Cisco Unified IP Phone 6921 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 5 Footstand 5 Higher Viewing Angle 7 Lower Viewing Angle 8 Handset Rest 9 Cisco Unified IP Phone 6941 10 Phone Connections 10 Buttons and Hardware 12 Phone Screen 15 Footstand 15 Higher Viewing Angle 17 Lower Viewing Angle 18 Handset Rest 19 Cisco Unified IP Phone 6961 20 Phone Connections 20 Buttons and Hardware 22 Phone Screen 24 Footstand 24...
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... 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36...
... 31 Delete Call Record From Call History 31 Preferences 32 Ring Tones 32 Contrast 32 Services 33 Access Services 33 Phone Information 33 View Phone Information 33 Administrator Settings 34 Contacts 35 Phone Contacts 35 Corporate Directory 35 Search for and Dial a Contact 35 Search for and Dial a Contact While on a Call 36...
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... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
... 46 Call Pickup 47 Answer a Call Using Pickup 47 Answer a Call Using Group Pickup and a Group Pickup Number 47 Answer a Call Using Group Pickup and a Phone Number 48 Answer a Call Using Other Pickup 48 Call Waiting 48 Respond to a Call Waiting Notification 48 Codes 49 Place a Call Using a Client Matter Code... 51 Extension Mobility 52 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 52 Hold 53 Hold and Resume a Call 53 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v
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... or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy... 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59...
... or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 57 Switch an In-Progress Call on Your Desk Phone to a Mobile Phone 57 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 58 Mute 58 Mute Your Phone 58 On-hook Dialing 58 Dial a Number On-hook 58 Privacy... 58 Enable Privacy on a Shared Line 59 Quality Reporting Tool 59 Report Problems on Your Phone 59 Redial 59...
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... Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of ... Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified ...
... Use Direct Transfer to Connect Calls Across Lines 62 Swap Between Calls Before Completing a Transfer 62 Web Dialer 62 Use Web Dialer with Cisco Directory 62 Use Web Dialer with Another Online Corporate Directory 62 Set Up, View, or Change Web Dialer Preferences 63 Sign Out of ... Phone Services 68 Subscribe to a Service 69 Search for Services 69 Change or End Services 69 Change a Service Name 70 Add a Service to an Available Programmable Feature Button 70 User Settings 70 Change Your Browser Password 70 Change Your PIN 71 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified ...
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Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72... a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number 74 Delete a PAB Entry 74 Mobility Settings 75 Add a New Remote Destination 75..., Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii OL-18397-01
Change the Language for Your User Options Web Pages 71 Change the Language for Your Phone Display 71 Directory 71 Personal Address Book 72 Add a New PAB Entry 72 Search for a PAB Entry 72... a Fast Dial Code to a PAB Entry 73 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 74 Search for a Fast Dial Entry 74 Edit a Fast Dial Phone Number 74 Delete a PAB Entry 74 Mobility Settings 75 Add a New Remote Destination 75..., Accessibility, and Related Information 80 Safety and Performance Information 80 Power Outage 80 External Devices 80 Cisco Product Security 81 viii OL-18397-01
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Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
Accessibility Features 81 Hearing Impaired Accessibility Features 81 Vision Impaired and Blind Accessibility Features 85 Mobility Impaired Accessibility Features 87 Additional Information 90 Warranty 91 Cisco One-Year Limited Hardware Warranty Terms 91 Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix
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Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1
Your Phone Cisco Unified IP Phone 6921 The Cisco Unified IP Phone 6921 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1
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...phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady red). Buttons and Hardware 1 2 Your Phone... 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 ...
...phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone such as directory number, active call (flashing red) or new voice message (steady red). Buttons and Hardware 1 2 Your Phone... 17 3 16 4 15 5 14 6 7 13 1 2 /.@ ABC 4 5 GHI JKL 7 8 PQRS TUV 0 3 DEF 6 MNO 9 WXYZ 1 8 2 9 10 192525 1 Handset light strip 2 Phone screen 3 Softkey buttons 12 11 ...
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...on or off . When the microphone is muted, the button is lit. 4 OL-18397-01 Line 1 selects the primary phone line. When the speakerphone is on -hook, displays phone numbers from your speed dials (down arrow). 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. ... button 8 Line 1 and Line 2 buttons 1 2 9 Headset button The Navigation bar allows you to scroll through menus and highlight items. When phone is on , the button is lit. 11 Keypad 12 Mute button Allows you to select a highlighted item. Depending on how your system administrator sets...
...on or off . When the microphone is muted, the button is lit. 4 OL-18397-01 Line 1 selects the primary phone line. When the speakerphone is on -hook, displays phone numbers from your speed dials (down arrow). 4 Transfer button Transfers a call. 5 Conference button Creates a conference call. ... button 8 Line 1 and Line 2 buttons 1 2 9 Headset button The Navigation bar allows you to scroll through menus and highlight items. When phone is on , the button is lit. 11 Keypad 12 Mute button Allows you to select a highlighted item. Depending on how your system administrator sets...
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... system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to the back of the phone for the active line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Opens/closes the Directories menu. If not on a call...
... system). 15 Applications button 16 Contacts button 17 Handset Opens/closes the Applications menu. Display softkeys for Cisco Unified Communications Manager 7.1 (SCCP) 5 Use it to the back of the phone for the active line. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for available features or actions. Opens/closes the Directories menu. If not on a call...
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... of the cradle. 1 2 3 192897 1 Remove the handset from the cradle and pull the plastic tab from the top of the rotated tab. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset...
... of the cradle. 1 2 3 192897 1 Remove the handset from the cradle and pull the plastic tab from the top of the rotated tab. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Make sure the tab lines up evenly with the corner notches facing you might need to adjust the handset...
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Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. 10 OL-18397-01 Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network.
Cisco Unified IP Phone 6941 The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone screen • Footstand • Handset rest Phone Connections For your phone. 10 OL-18397-01 Your system administrator can help you connect your phone to work, it must be connected to the corporate IP telephony network.
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Analog headset connection (optional). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 IEEE 802.3af power enabled. Access port (10/100 PC) connection. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Handset connection.
Analog headset connection (optional). Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 IEEE 802.3af power enabled. Access port (10/100 PC) connection. Your Phone 1 3 2 4 7 6 5 192762 1 DC adaptor port (DC48V). 5 2 AC-to-DC power supply (optional). 6 3 AC power wall plug (optional). 7 4 Network port (10/100 SW) connection. Handset connection.
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..., a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 13 Transfers a call. 6 Conference button Creates a conference call. 7 Hold button Places an active call on your phone such as directory number, active call (flashing red) or new ... Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green...
..., a Personal Address Book button) • Call features (for Cisco Unified Communications Manager 7.1 (SCCP) 13 Transfers a call. 6 Conference button Creates a conference call. 7 Hold button Places an active call on your phone such as directory number, active call (flashing red) or new ... Indicates an incoming call and line status, softkey options, speed dials, placed calls, and phone menu listings. Shows information about your phone screen. Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for example, a Privacy button) Buttons illuminate to indicate status: • Green...
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... bar allows you to scroll through menus and highlight items. When phone is lit. Toggles the microphone on or off . Opens/closes the Applications menu. Phone handset. 14 OL-18397-01 Toggles the headset on -hook, displays phone numbers from your Placed Call listing (up arrow) or your voice...volume (off . The Select button (in the middle of the Navigation bar) allows you to access personal and corporate directories. Use it to dial phone numbers, enter letters, and select menu items (by system). Toggles the speakerphone on or off -hook) and the ringer volume (on , the button...
... bar allows you to scroll through menus and highlight items. When phone is lit. Toggles the microphone on or off . Opens/closes the Applications menu. Phone handset. 14 OL-18397-01 Toggles the headset on -hook, displays phone numbers from your Placed Call listing (up arrow) or your voice...volume (off . The Select button (in the middle of the Navigation bar) allows you to access personal and corporate directories. Use it to dial phone numbers, enter letters, and select menu items (by system). Toggles the speakerphone on or off -hook) and the ringer volume (on , the button...
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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 15 Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Phone Screen Your Phone ... on your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings. 4 Secondary line details and Displays line label...
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 15 Footstand If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference. Phone Screen Your Phone ... on your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings. 4 Secondary line details and Displays line label...