Administration Guide
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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01
Administration Guide
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... This equipment has been tested and found to comply with Cisco's installation instructions, it was probably caused by the Cisco equipment or one side or the other countries. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for a Class B digital device in a... To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing,...
... This equipment has been tested and found to comply with Cisco's installation instructions, it was probably caused by the Cisco equipment or one side or the other countries. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for a Class B digital device in a... To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing,...
Administration Guide
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... on Cisco Unified IP Phones 1-16 Overview 1-16 Required Network Components 1-16 Best Practices-Requirements and Recommendations 1-17 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... on Cisco Unified IP Phones 1-16 Overview 1-16 Required Network Components 1-16 Best Practices-Requirements and Recommendations 1-17 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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... Determining the MAC Address of a Cisco Unified IP Phone 2-14 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7970 Series Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 iv...
... Determining the MAC Address of a Cisco Unified IP Phone 2-14 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7970 Series Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 iv...
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... Menu (SIP Phones Only) 4-17 UI Configuration Menu 4-17 Media Configuration Menu 4-19 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications...
... Menu (SIP Phones Only) 4-17 UI Configuration Menu 4-17 Media Configuration Menu 4-19 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications...
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... Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15299-01
... Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15299-01
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... Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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... the Cisco Unified IP Phones 7970 Series B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... the Cisco Unified IP Phones 7970 Series B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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INDEX Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 ix
INDEX Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 ix
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... engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7970 Series on a Voice-over-IP (VoIP) network. Because of the complexity of related documentation. Preface Overview Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 provides the information you need to understand, install, configure, manage, and...
... engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7970 Series on a Voice-over-IP (VoIP) network. Because of the complexity of related documentation. Preface Overview Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 provides the information you need to understand, install, configure, manage, and...
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.../phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco...
.../phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco...
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... are in braces and separated by vertical bars. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 7.0 xiii and local laws, return this product you agree to import, export, ...Cisco Unified Communications Manager Business Edition These publications are available at the following conventions: Convention boldface font italic font [ ] { x | y | z } [ x | y | z ] string screen font Description Commands and keywords are in square brackets are optional. Do not use encryption. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE...
... are in braces and separated by vertical bars. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 7.0 xiii and local laws, return this product you agree to import, export, ...Cisco Unified Communications Manager Business Edition These publications are available at the following conventions: Convention boldface font italic font [ ] { x | y | z } [ x | y | z ] string screen font Description Commands and keywords are in square brackets are optional. Do not use encryption. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE...
Administration Guide
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... this situation, you press the D key. Caution Means reader be familiar with electrical circuitry and be careful. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for which you must enter is in boldface screen font. Arguments for Cisco Unified Communications Manager 7.0 xiv OL-15299-01 Note Means reader take note. You are in italic screen...
... this situation, you press the D key. Caution Means reader be familiar with electrical circuitry and be careful. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for which you must enter is in boldface screen font. Arguments for Cisco Unified Communications Manager 7.0 xiv OL-15299-01 Note Means reader take note. You are in italic screen...
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..., and a variety of other network devices, must be configured and managed. They function much like other sophisticated functions. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-1 These phones encodes G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711µ, G722, iLBC, and G.729, G729a, G.729b, and...
..., and a variety of other network devices, must be configured and managed. They function much like other sophisticated functions. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-1 These phones encodes G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC, and decode G.711a, G.711µ, G722, iLBC, and G.729, G729a, G.729b, and...
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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for example, a Privacy button) Buttons illuminate to indicate status: Green, steady-Active call Green, flashing-Held call Amber, steady-Privacy in use Amber, flashing-Incoming call Red, steady-Remote line in use (shared line or BLF status) 2 Footstand adjustment Allows you to : • Phone lines (line buttons) •...
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for example, a Privacy button) Buttons illuminate to indicate status: Green, steady-Active call Green, flashing-Held call Amber, steady-Privacy in use Amber, flashing-Incoming call Red, steady-Remote line in use (shared line or BLF status) 2 Footstand adjustment Allows you to : • Phone lines (line buttons) •...
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.../closes the Services menu. Indicates an incoming call logs and directories. Table 1-1 provides an overview of the Cisco Unified IP Phone What Networking Protocols Are Used? 5 Directories button 6 Help button 7 Settings button 8 Services button 9 Volume...phone features. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 7.0 1-3 Use it to access call or new voice message. Controls the handset, headset, and speakerphone volume (off . OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE...
.../closes the Services menu. Indicates an incoming call logs and directories. Table 1-1 provides an overview of the Cisco Unified IP Phone What Networking Protocols Are Used? 5 Directories button 6 Help button 7 Settings button 8 Services button 9 Volume...phone features. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 7.0 1-3 Use it to access call or new voice message. Controls the handset, headset, and speakerphone volume (off . OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE...
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... protocol that restricts unauthorized clients from peer devices to a LAN through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.1X standard by providing support for the EAP-MD5 option for additional information. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for troubleshooting Internet and the web. Using CDP, a device can pass through the...
... protocol that restricts unauthorized clients from peer devices to a LAN through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.1X standard by providing support for the EAP-MD5 option for additional information. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for troubleshooting Internet and the web. Using CDP, a device can pass through the...
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... and receive real-time voice traffic video, over data networks. Real-Time Transport Protocol RTP is a standard protocol for Cisco Unified Communications Manager 7.0 1-5 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for transporting Cisco Unified IP Phones use the RTP protocol (RTP) real-time data, such as interactive voice and to CDP) that addresses and...
... and receive real-time voice traffic video, over data networks. Real-Time Transport Protocol RTP is a standard protocol for Cisco Unified Communications Manager 7.0 1-5 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for transporting Cisco Unified IP Phones use the RTP protocol (RTP) real-time data, such as interactive voice and to CDP) that addresses and...
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... is proprietary to Cisco Systems. Cisco Unified IP Phones use a TFTP server other VoIP protocols, SIP is the portion of the SIP protocol that are supported by Cisco Unified Communications Manager...Cisco Unified IP Phone Table 1-1 Supported Networking Protocols on a global basis by all endpoints in operation. Cisco Unified IP Phones use the TLS protocol when securely registering with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE...
... is proprietary to Cisco Systems. Cisco Unified IP Phones use a TFTP server other VoIP protocols, SIP is the portion of the SIP protocol that are supported by Cisco Unified Communications Manager...Cisco Unified IP Phone Table 1-1 Supported Networking Protocols on a global basis by all endpoints in operation. Cisco Unified IP Phones use the TLS protocol when securely registering with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE...
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... 5-1. By using their IP phones. The Cisco Unified IP Phone can manually configure an IP address, TFTP server, subnet information, etc. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for...
... 5-1. By using their IP phones. The Cisco Unified IP Phone can manually configure an IP address, TFTP server, subnet information, etc. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for...