Administration Guide
Page 1
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
Page 2
... authorization may radiate radio-frequency energy. If the interference stops, it was probably caused by the Cisco equipment or one side or the other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in this manual generates and may result in a particular installation. Copyright © 1981...
... authorization may radiate radio-frequency energy. If the interference stops, it was probably caused by the Cisco equipment or one side or the other company. (1002R) Cisco Unified IP Phone Administration Guide for FCC compliance of Class B devices: The equipment described in this manual generates and may result in a particular installation. Copyright © 1981...
Administration Guide
Page 3
... Overview 3 Document Conventions 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7962G and 7942G 1-2 What Networking Protocols are Used? 1-5 IPv6 Support on Cisco Unified IP Phones 1-8 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-10 Configuring Network Parameters Using the Cisco Unified IP Phone 1-10 Providing Users with Feature Information 1-11...
... Overview 3 Document Conventions 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7962G and 7942G 1-2 What Networking Protocols are Used? 1-5 IPv6 Support on Cisco Unified IP Phones 1-8 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-10 Configuring Network Parameters Using the Cisco Unified IP Phone 1-10 Providing Users with Feature Information 1-11...
Administration Guide
Page 4
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines...
Administration Guide
Page 5
Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
Administration Guide
Page 6
... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
Administration Guide
Page 7
... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
Administration Guide
Page 8
... IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G...
... IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G...
Administration Guide
Page 9
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
Administration Guide
Page 11
... the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of related documentation. Many of the Cisco Unified IP Phone. Organization This manual is organized as follows: Chapter Chapter 1, An Overview of the Cisco Unified IP Phone Chapter 2, Preparing to properly and safely install and configure the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Describes how to Install the Cisco Unified IP Phone...
... the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of related documentation. Many of the Cisco Unified IP Phone. Organization This manual is organized as follows: Chapter Chapter 1, An Overview of the Cisco Unified IP Phone Chapter 2, Preparing to properly and safely install and configure the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network. Describes how to Install the Cisco Unified IP Phone...
Administration Guide
Page 12
...; Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phone 7962G and...
...; Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified IP Phone 7962G and...
Administration Guide
Page 13
..., export, distribute or use . If you are available at http://www.access.gpo.gov/bis/ear/ear_data.html. and local country laws. OL-21011-01 Cisco Unified IP Phone Administration Guide for compliance with U.S. export regulations may be found at the following conventions: Table 1 Convention boldface font italic font [ ] { x | y | z } Description Commands and keywords...
..., export, distribute or use . If you are available at http://www.access.gpo.gov/bis/ear/ear_data.html. and local country laws. OL-21011-01 Cisco Unified IP Phone Administration Guide for compliance with U.S. export regulations may be found at the following conventions: Table 1 Convention boldface font italic font [ ] { x | y | z } Description Commands and keywords...
Administration Guide
Page 14
... cause bodily injury. Caution Means reader be familiar with standard practices for which you supply values are grouped in brackets and separated by vertical bars. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you might do something that could result...
... cause bodily injury. Caution Means reader be familiar with standard practices for which you supply values are grouped in brackets and separated by vertical bars. Cisco Unified IP Phone Administration Guide for example, the key combination ^D in a screen display means hold down the Control key while you might do something that could result...
Administration Guide
Page 15
... the manufacturer's documentation of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE...
... the manufacturer's documentation of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE...
Administration Guide
Page 16
... the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14...
... the main components of the Cisco Unified IP Phone 7962G. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7941G and 7941G-GE. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15 14...
Administration Guide
Page 17
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Administration Guide
Page 18
... is on, the button is on-hook, displays phone numbers from your Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941... G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers...
... is on, the button is on-hook, displays phone numbers from your Placed Calls log. 14 Keypad 15 Softkey buttons Allows you to adjust the angle of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941... G-GE 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers...
Administration Guide
Page 19
... "Yes" in the network configuration settings on all Cisco-manufactured equipment. DHCP dynamically allocates and assigns an IP address to other devices and receive information about other files from peer devices to Dynamic Host Configuration Protocol and Cisco TFTP in the URL. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. With this method, you...
... "Yes" in the network configuration settings on all Cisco-manufactured equipment. DHCP dynamically allocates and assigns an IP address to other devices and receive information about other files from peer devices to Dynamic Host Configuration Protocol and Cisco TFTP in the URL. Cisco recommends that the Cisco Unified IP Phone 7962G and 7942G support. With this method, you...
Administration Guide
Page 20
...authenticated, 802.1X access control allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.1X standard by providing support for the following authentication methods: EAP-FAST, EAP-TLS, and ...EAP-MD5. If you are Used? After authentication is a combination of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on Cisco Unified IP Phones, page 1-18 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 Chapter 1 An Overview of the ...
...authenticated, 802.1X access control allows only Extensible Authentication Protocol over LAN (EAPOL) traffic through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.1X standard by providing support for the following authentication methods: EAP-FAST, EAP-TLS, and ...EAP-MD5. If you are Used? After authentication is a combination of the Cisco Unified IP Phone Table 1-2 Supported Networking Protocols on Cisco Unified IP Phones, page 1-18 for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-6 OL-21011-01 Chapter 1 An Overview of the ...
Administration Guide
Page 21
... trip delay) on a global basis by using only the SDP capabilities that can configure the Cisco Unified IP Phone to use the RTP protocol to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). Signaling allows call control. Session management provides... a messaging set that determines which parameters are supported by all endpoints in conjunction with RTP to be configured on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Real-Time Transport Protocol (RTP) Real-...
... trip delay) on a global basis by using only the SDP capabilities that can configure the Cisco Unified IP Phone to use the RTP protocol to Cisco Systems. Cisco Unified IP Phones use either SCCP or Session Initiation Protocol (SIP). Signaling allows call control. Session management provides... a messaging set that determines which parameters are supported by all endpoints in conjunction with RTP to be configured on the Cisco Unified IP Phone (continued) Networking Protocol Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED) Real-Time Transport Protocol (RTP) Real-...