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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-18913-01
Administration Guide
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... protection against such interference in this product not authorized by using one or more of the FCC rules. All rights reserved. All other company. (1002R) Cisco Unified IP Phone Administration Guide for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to radio communications. USERS MUST...
... protection against such interference in this product not authorized by using one or more of the FCC rules. All rights reserved. All other company. (1002R) Cisco Unified IP Phone Administration Guide for Good, Flip Mino, Flipshare (Design), Flip Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to radio communications. USERS MUST...
Administration Guide
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... Overview 3 Document Conventions 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7962G and 7942G 1-2 What Networking Protocols are Used? 1-5 IPv6 Support on Cisco Unified IP Phones 1-8 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-10 Configuring Network Parameters Using the Cisco Unified IP Phone 1-10 Providing Users with Feature Information 1-11...
... Overview 3 Document Conventions 3 An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7962G and 7942G 1-2 What Networking Protocols are Used? 1-5 IPv6 Support on Cisco Unified IP Phones 1-8 What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G? 1-9 Feature Overview 1-9 Configuring Telephony Features 1-10 Configuring Network Parameters Using the Cisco Unified IP Phone 1-10 Providing Users with Feature Information 1-11...
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Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines...
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7962G and 7942G 1-24 2 C H A P T E R Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 2-3 Power Guidelines...
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Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
Contents 4 C H A P T E R OL-21011-01 Installing the Cisco Unified IP Phone 3-5 Attaching a Cisco Unified IP Phone Expansion Module 3-8 Feature Key Capacity Increase for Cisco Unified IP Phones 3-9 Adjusting the Placement of the Cisco Unified IP Phone 3-10 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-10 Securing the Phone with a Cable Lock 3-10 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-13 Configuring Startup Network...
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... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
... File Format Requirements 6-4 PNG File Requirements for Custom Background Images 6-4 Configuring a Custom Background Image 6-5 Configuring Wideband Codec 6-6 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-2 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Expansion Module Status Screen 7-12 Call Statistics Screen 7-13...
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... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
... Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-5 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying the Physical Connection 9-6 Identifying Intermittent...
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... IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G...
... IP Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-2 Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only A-2 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-3 How Users Configure Personal Directory Entries A-4 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4 B A P P E N D I X Feature Support by Protocol for Cisco Unified IP Phone 7962G...
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INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
INDEX Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) ix
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... this manual require familiarity with other network devices. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the phones. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. OL-21011-01 Cisco Unified IP Phone Administration Guide for procedures that you need to understand, install, configure, manage, and troubleshoot...
... this manual require familiarity with other network devices. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified Communications Manager, many of the phones. Describes how the Cisco Unified IP Phone interacts with Cisco Unified Communications Manager. OL-21011-01 Cisco Unified IP Phone Administration Guide for procedures that you need to understand, install, configure, manage, and troubleshoot...
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... • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified...
... • Cisco Unified IP Phone 7962G and 7942G Phone Guide • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Cisco Unified IP Phone Expansion Module 7915 Phone Guide • Cisco Unified IP Phone Expansion Module 7916 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified...
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.... Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are...
.... Preface • Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Administration Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are...
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...the Control key while you press the D key. Note Means reader take note. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Do not use quotation marks around the string or the string ... font ^ < > Description Optional alternative keywords are in screen font. Nonprinting characters, such as passwords are in italic screen font. Cisco Unified IP Phone Administration Guide for preventing accidents. In this situation, you work on any equipment, be aware of the hazards involved with electrical circuitry...
...the Control key while you press the D key. Note Means reader take note. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4 OL-21011-01 Do not use quotation marks around the string or the string ... font ^ < > Description Optional alternative keywords are in screen font. Nonprinting characters, such as passwords are in italic screen font. Cisco Unified IP Phone Administration Guide for preventing accidents. In this situation, you work on any equipment, be aware of the hazards involved with electrical circuitry...
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... device. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE...
... device. 1 C H A P T E R An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE (gigabit Ethernet version), 7941G, and 7941G-GE (gigabit Ethernet version) are Supported on the Cisco Unified IP Phone 7962G and 7942G?, page 1-9 • Understanding Security Features for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-1 The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE...
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... the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15...
... the main components of the Cisco Unified IP Phone 7961G and 7961G-GE. Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7962G and 7942G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7942G. Figure 1-1 Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-2 Cisco Unified IP Phone 7942G 2 1 3 16 187005 4 5 6 7 8 9 15...
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Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Figure 1-3 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 Understanding the Cisco Unified IP Phone 7962G and 7942G 186845 4 5 6 7 8 9 15 14 13 12 11 10 Figure 1-4 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 186846 Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G, OL-21011-01 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-3
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... Help menu. Use it to access call ) 2 Phone screen Shows phone features. 3 Footstand button Allows you to adjust the angle of the phone base. 4 Messages button Auto-dials your phone screen). Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941...
... Help menu. Use it to access call ) 2 Phone screen Shows phone features. 3 Footstand button Allows you to adjust the angle of the phone base. 4 Messages button Auto-dials your phone screen). Understanding the Cisco Unified IP Phone 7962G and 7942G Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-1 Features on the Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941...
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... BootP enables a network device such as the Cisco Unified IP Phone to Dynamic Host Configuration Protocol and Cisco TFTP in the URL or a hostname that the Cisco Unified IP Phone 7962G and 7942G support. You cannot use DHCP custom option 150. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 CDP...
... BootP enables a network device such as the Cisco Unified IP Phone to Dynamic Host Configuration Protocol and Cisco TFTP in the URL or a hostname that the Cisco Unified IP Phone 7962G and 7942G support. You cannot use DHCP custom option 150. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-5 CDP...
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...protocol that addresses To communicate using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). After authentication is a combination of the two URLs. Internet Protocol (IP) IP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar... traffic through the port. Refer to each phone locally.The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. If you should disable the PC port and voice VLAN. on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext...
...protocol that addresses To communicate using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). After authentication is a combination of the two URLs. Internet Protocol (IP) IP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the protocol (similar... traffic through the port. Refer to each phone locally.The Cisco Unified IP Phone supports concurrent IPv4 and IPv6 addresses. If you should disable the PC port and voice VLAN. on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Hypertext...
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...round trip delay) on RTP streams. RTCP is proprietary to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are available during a connection between two or more information,...establish, maintain, and terminate calls between two endpoints. OL-21011-01 Cisco Unified IP Phone Administration Guide for multimedia conferencing over data networks. Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are normally configured on a global basis by all ...
...round trip delay) on RTP streams. RTCP is proprietary to Cisco Systems. Cisco Unified IP Phones use either SIP or Skinny Client Control Protocol (SCCP).Cisco Unified IP Phones do not support the SIP protocol when the phones are available during a connection between two or more information,...establish, maintain, and terminate calls between two endpoints. OL-21011-01 Cisco Unified IP Phone Administration Guide for multimedia conferencing over data networks. Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are normally configured on a global basis by all ...