Configuration Guide
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... Application .jad and .jar files to Cisco Unified CM 2-15 Creating MIDlets IP Phone Service in Cisco Unified CM 2-16 Configuring the MIDlets IP Phone Interface 2-17 Setting Phone URL Parameters for MIDlets 2-18 Configuring a Remote Phone 2-18 Where to Go Next 2-20 Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1 Contents 3-1 Verifying Your...
... Application .jad and .jar files to Cisco Unified CM 2-15 Creating MIDlets IP Phone Service in Cisco Unified CM 2-16 Configuring the MIDlets IP Phone Interface 2-17 Setting Phone URL Parameters for MIDlets 2-18 Configuring a Remote Phone 2-18 Where to Go Next 2-20 Verifying and Troubleshooting the Cisco TelePresence System Configuration 3-1 Contents 3-1 Verifying Your...
Configuration Guide
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Contents Troubleshooting Your Configuration 3-2 Managing Passwords 3-8 Resetting Your Cisco Unified CM Secure Shell Password 3-8 Resetting Administrator and Security Passwords 3-8 Resetting Your CTS Codec Password 3-9 Managing Phone Reset and Codec Connectivity 3-11 Information About Phone Reset 3-11 Resetting the Cisco Unified IP Phone 7970 Series 3-12 Synchronizing a Phone 3-12 Resetting the Cisco Unified IP Phone 7970 Series...
Contents Troubleshooting Your Configuration 3-2 Managing Passwords 3-8 Resetting Your Cisco Unified CM Secure Shell Password 3-8 Resetting Administrator and Security Passwords 3-8 Resetting Your CTS Codec Password 3-9 Managing Phone Reset and Codec Connectivity 3-11 Information About Phone Reset 3-11 Resetting the Cisco Unified IP Phone 7970 Series 3-12 Synchronizing a Phone 3-12 Resetting the Cisco Unified IP Phone 7970 Series...
Configuration Guide
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...Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System" • Appendix C, "Product Specific Configuration Layout Help" • "Glossary" • "Index" Notices Note Cisco Unified CM does not support the "$" (currency symbol) in any of participating CTS...1, "Configuring Cisco Unified Communications Manager for the Cisco TelePresence System" • Chapter 2, "Configuring the Cisco Unified IP Phone for MIDlets" • Chapter 3, "Verifying and Troubleshooting the Cisco TelePresence System Configuration" • Chapter 4, "Managing Cisco Unified IP ...
...Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System" • Appendix C, "Product Specific Configuration Layout Help" • "Glossary" • "Index" Notices Note Cisco Unified CM does not support the "$" (currency symbol) in any of participating CTS...1, "Configuring Cisco Unified Communications Manager for the Cisco TelePresence System" • Chapter 2, "Configuring the Cisco Unified IP Phone for MIDlets" • Chapter 3, "Verifying and Troubleshooting the Cisco TelePresence System Configuration" • Chapter 4, "Managing Cisco Unified IP ...
Configuration Guide
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... the Save or Close icons to populate from the selected device by supplying the MAC address in the field provided. Cisco TelePresence Administration Software documentation and software download page. Troubleshooting the CTS and Cisco Unified CM Administration interfaces and related hardware components. How to complete the action. Add a New SD Line Settings Opens the...
... the Save or Close icons to populate from the selected device by supplying the MAC address in the field provided. Cisco TelePresence Administration Software documentation and software download page. Troubleshooting the CTS and Cisco Unified CM Administration interfaces and related hardware components. How to complete the action. Add a New SD Line Settings Opens the...
Configuration Guide
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Yes Setting Username for troubleshooting and debugging. Cisco Technical Assistance Center (TAC) uses secure shell for the Secure Shell account. User names cannot start with a - (dash) or _ (underscore) and cannot use the ... names: apache, daemon, nobody, operator, or shutdown. Figure 1-4 SSH Information Window Using the information in Table 1-8 as a guide, provide a username and password for the Cisco TelePresence System OL-21851-01 Tip Usernames and passwords can contain upper and lower case alphanumeric characters and the underscore and dash characters. Default password...
Yes Setting Username for troubleshooting and debugging. Cisco Technical Assistance Center (TAC) uses secure shell for the Secure Shell account. User names cannot start with a - (dash) or _ (underscore) and cannot use the ... names: apache, daemon, nobody, operator, or shutdown. Figure 1-4 SSH Information Window Using the information in Table 1-8 as a guide, provide a username and password for the Cisco TelePresence System OL-21851-01 Tip Usernames and passwords can contain upper and lower case alphanumeric characters and the underscore and dash characters. Default password...
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Chapter 5, "Configuring MIDlets-Enabled Features" 2-20 Cisco Unified Communications Manager Configuration Guide for MIDlets Where to Go Next See the following chapters: Chapter 3, "Verifying and Troubleshooting the Cisco TelePresence System Configuration." Where to Go Next Chapter 2 Configuring the Cisco Unified IP Phone for the Cisco TelePresence System OL-21851-01
Chapter 5, "Configuring MIDlets-Enabled Features" 2-20 Cisco Unified Communications Manager Configuration Guide for MIDlets Where to Go Next See the following chapters: Chapter 3, "Verifying and Troubleshooting the Cisco TelePresence System Configuration." Where to Go Next Chapter 2 Configuring the Cisco Unified IP Phone for the Cisco TelePresence System OL-21851-01
Configuration Guide
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From the Device drop-down menu. A list of devices appears. Click on a device in to verify your Cisco TelePresence System (CTS) with Cisco Unified Communications Manager (Cisco Unified CM) configuration: • Verifying Your Configuration, page 3-1 • Troubleshooting Your Configuration, page 3-2 • Managing Passwords, page 3-8 • Managing Phone Reset and Codec Connectivity, page 3-11 Verifying Your Configuration...
From the Device drop-down menu. A list of devices appears. Click on a device in to verify your Cisco TelePresence System (CTS) with Cisco Unified Communications Manager (Cisco Unified CM) configuration: • Verifying Your Configuration, page 3-1 • Troubleshooting Your Configuration, page 3-2 • Managing Passwords, page 3-8 • Managing Phone Reset and Codec Connectivity, page 3-11 Verifying Your Configuration...
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... is plugging the codec network cable directly into the CTS Cisco Unified IP phone. The Cisco TelePresence unit Cisco TelePresence System could be 1. Verify Phone Registration-Log in to help you troubleshoot your configuration. If the IP address displays, the...support the Cisco TelePresence System as described in this guide. Troubleshooting Your Configuration Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration • The Cisco Unified IP Phone 7975 Troubleshooting Your Configuration Use the information in Table 3-1 to the • CTS MAC ...
... is plugging the codec network cable directly into the CTS Cisco Unified IP phone. The Cisco TelePresence unit Cisco TelePresence System could be 1. Verify Phone Registration-Log in to help you troubleshoot your configuration. If the IP address displays, the...support the Cisco TelePresence System as described in this guide. Troubleshooting Your Configuration Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration • The Cisco Unified IP Phone 7975 Troubleshooting Your Configuration Use the information in Table 3-1 to the • CTS MAC ...
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... on to verify that the following check-boxes are displayed: CTS and IP Phone 3. To disable the IP phone speaker/headset: 1. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem The phone does not display the Cisco TelePresence idle screen. See the "Managing Phone Reset and Codec...
... on to verify that the following check-boxes are displayed: CTS and IP Phone 3. To disable the IP phone speaker/headset: 1. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem The phone does not display the Cisco TelePresence idle screen. See the "Managing Phone Reset and Codec...
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... Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions • Conference room is deleted from future meeting schedule in CTS Manager. • Lost ability to the phone profile authentication server URL. 1. One or more of "unknown" box on the receiving end, a 503 server error...
... Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions • Conference room is deleted from future meeting schedule in CTS Manager. • Lost ability to the phone profile authentication server URL. 1. One or more of "unknown" box on the receiving end, a 503 server error...
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... MIDlet if the phone is with a different secure Cisco Unified CM at one time and the CTS preserved the previous Certificate Trust List (CTL) file. Reset the phone. The Cisco TelePresence unit CTS Unknown Issues 1. b. b. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions MIDlet...
... MIDlet if the phone is with a different secure Cisco Unified CM at one time and the CTS preserved the previous Certificate Trust List (CTL) file. Reset the phone. The Cisco TelePresence unit CTS Unknown Issues 1. b. b. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions MIDlet...
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... service is responding. 2. Confirm that blocks the 6970 port. Troubleshooting Your Configuration Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions CTS does not register with Cisco Unified CM: • From the Cisco Unified CM device page, the CTS status shows unregistered or unknown. Restart services if necessary...
... service is responding. 2. Confirm that blocks the 6970 port. Troubleshooting Your Configuration Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions CTS does not register with Cisco Unified CM: • From the Cisco Unified CM device page, the CTS status shows unregistered or unknown. Restart services if necessary...
Configuration Guide
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...CTS 500 installations, the Cisco Unified IP Phone rejects a direct firmware upgrade. But if the phone power cycle is not in power cycle mode. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 3-7 To avoid this problem, schedule CTS... Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions Cisco Unified IP Phone 7975 goes dead during a CTS endpoint or MIDlet version ...
...CTS 500 installations, the Cisco Unified IP Phone rejects a direct firmware upgrade. But if the phone power cycle is not in power cycle mode. OL-21851-01 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System 3-7 To avoid this problem, schedule CTS... Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Troubleshooting Your Configuration Table 3-1 Troubleshooting the Cisco TelePresence Configuration Problem Possible Cause Possible Solutions Cisco Unified IP Phone 7975 goes dead during a CTS endpoint or MIDlet version ...
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... Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Passwords The following sections contain information to help you manage your passwords: • Resetting Your Cisco Unified CM Secure Shell Password, page 3-8 • Resetting Administrator and Security Passwords, page 3-8 • Resetting Your CTS Codec Password... window. and then Calling Service is , you can click Reset, which causes the CTS to reboot. Alternately you must reset each server in Cisco Unified CM. To perform the password reset process, you lose the administrator password or ...
... Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Passwords The following sections contain information to help you manage your passwords: • Resetting Your Cisco Unified CM Secure Shell Password, page 3-8 • Resetting Administrator and Security Passwords, page 3-8 • Resetting Your CTS Codec Password... window. and then Calling Service is , you can click Reset, which causes the CTS to reboot. Alternately you must reset each server in Cisco Unified CM. To perform the password reset process, you lose the administrator password or ...
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...to ensure that you have inserted the disk, you get prompted to press any key to exit the password reset utility. Resetting Your CTS Codec Password Note You must remove and then insert a valid CD or DVD in the disk drive to prove that you have ...• Enter a to reset the administrator password. • Enter s to reset the security password. • Enter q to quit. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Passwords Note During this test, you chose. If you have inserted the disk. Step 6 Step 7 Step 8 Step 9 The system tests ...
...to ensure that you have inserted the disk, you get prompted to press any key to exit the password reset utility. Resetting Your CTS Codec Password Note You must remove and then insert a valid CD or DVD in the disk drive to prove that you have ...• Enter a to reset the administrator password. • Enter s to reset the security password. • Enter q to quit. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Passwords Note During this test, you chose. If you have inserted the disk. Step 6 Step 7 Step 8 Step 9 The system tests ...
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...for password reset and prompt you for the Cisco TelePresence System OL-21851-01 If this happens, repeat Step 1 and Step 2. 3-10 Cisco Unified Communications Manager Configuration Guide for a passcode. Managing Passwords Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration If you encounter any ... passcode: The system will abort. If you enter the wrong passcode, the system will inform you that there is displayed on the CTS main display, as shown in the SSH client window: Step 3 Example 3-1 Welcome to Password Reset dhcp-249:~ $ ssh pwrecovery@...
...for password reset and prompt you for the Cisco TelePresence System OL-21851-01 If this happens, repeat Step 1 and Step 2. 3-10 Cisco Unified Communications Manager Configuration Guide for a passcode. Managing Passwords Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration If you encounter any ... passcode: The system will abort. If you enter the wrong passcode, the system will inform you that there is displayed on the CTS main display, as shown in the SSH client window: Step 3 Example 3-1 Welcome to Password Reset dhcp-249:~ $ ssh pwrecovery@...
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... account name and password to restart a device without resetting or restarting the device, click Close. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Phone Reset and Codec Connectivity Example 3-2 Invalid Password Reset Request Do you cannot reset or restart it...passcode... Logging off Connection to the values specified in the Cisco Unified CM device page. If a device is not registered with a Cisco Unified Communications Manager, the next time you enter the correct passcode, the CTS will be reconfigured to 10.00.00.100 closed ....
... account name and password to restart a device without resetting or restarting the device, click Close. Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Managing Phone Reset and Codec Connectivity Example 3-2 Invalid Password Reset Request Do you cannot reset or restart it...passcode... Logging off Connection to the values specified in the Cisco Unified CM device page. If a device is not registered with a Cisco Unified Communications Manager, the next time you enter the correct passcode, the CTS will be reconfigured to 10.00.00.100 closed ....
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... Check the check boxes next to the phones that you want to synchronize. The Apply Configuration Information dialog displays. 3-12 Cisco Unified Communications Manager Configuration Guide for instructions on some affected devices.). Resetting/restarting a H323 device does not physically reset/restart ...a list of phones that match the search criteria displays. Managing Phone Reset and Codec Connectivity Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Note Resetting a gateway/trunk/media devices drops any calls in progress that are using that gateway/...
... Check the check boxes next to the phones that you want to synchronize. The Apply Configuration Information dialog displays. 3-12 Cisco Unified Communications Manager Configuration Guide for instructions on some affected devices.). Resetting/restarting a H323 device does not physically reset/restart ...a list of phones that match the search criteria displays. Managing Phone Reset and Codec Connectivity Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Note Resetting a gateway/trunk/media devices drops any calls in progress that are using that gateway/...
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... system by any software and peripheral upgrades to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for the Cisco TelePresence System 3-13 For more information about the CTS codec, refer to the primary codec. Managing Phone... Reset and Codec Connectivity Resetting the Cisco Unified IP Phone 7970 Series Factory Image To reset the phone to the right side of the display cycling yellow, release the "#" key. Connectivity should automatically be restored. Chapter 3 Verifying and Troubleshooting the Cisco...
... system by any software and peripheral upgrades to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for the Cisco TelePresence System 3-13 For more information about the CTS codec, refer to the primary codec. Managing Phone... Reset and Codec Connectivity Resetting the Cisco Unified IP Phone 7970 Series Factory Image To reset the phone to the right side of the display cycling yellow, release the "#" key. Connectivity should automatically be restored. Chapter 3 Verifying and Troubleshooting the Cisco...
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Managing Phone Reset and Codec Connectivity Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Related Information See the Cisco TelePresence System Troubleshooting Guide for information about system passwords and troubleshooting the CTS and Cisco Unified CM Administration interfaces and related hardware components. 3-14 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01
Managing Phone Reset and Codec Connectivity Chapter 3 Verifying and Troubleshooting the Cisco TelePresence System Configuration Related Information See the Cisco TelePresence System Troubleshooting Guide for information about system passwords and troubleshooting the CTS and Cisco Unified CM Administration interfaces and related hardware components. 3-14 Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System OL-21851-01