Administration Guide
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...Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18...and Local Voice Mail 22 Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and...
...Organization xi Document Conventions xii Finding Information in PDF Files xiii Chapter 1: Getting Started 16 Introduction to the SPA9000 Voice System 16 SPA9000 IP PBX 17 SPA400 SIP-PSTN Gateway and Voicemail Server 18 IP Phones and Accessories 18 Deployment Scenarios 18...and Local Voice Mail 22 Initial Installation, and Configuration 23 Chapter 2: Basic Administration of the SPA9000 24 Upgrading Firmware for the SPA9000 25 Connecting to the SPA9000 Administration Web Server 27 Saving or Discarding Changes SPA9000 27 Access Levels 28 Setting Passwords for User and...
Administration Guide
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... Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR 45 Chapter 3: Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller...
... Stations 39 Using the Interactive Voice Response Unit 40 Using the IVR Menu 40 Entering a Password through the IVR 45 Chapter 3: Configuring Your System for ITSP Interoperability 47 About the SPA9000 Voice System and SIP 47 Network Address Translation (NAT) and Voice over IP (VoIP) 49 NAT Mapping with Session Border Controller...
Administration Guide
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... 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing...
... 74 Managing the Line Selection for Outbound Calls 78 Line Availability 78 Configuring a Call Routing Rule 79 Entering a Call Routing Rule 81 Managing Caller ID Settings for Outgoing Calls 82 Call Forwarding Support on SPA9000 82 Call Transfer Support on SPA9000 84 Call Forward Bridge Mode 84 Call Transfer Bridge Mode 84 Managing...
Administration Guide
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... Connection Saving or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail on Each Station...
... Connection Saving or Discarding Changes on the SPA400 Managing Access to the SPA400 Configuration Utility Upgrading the Firmware for the SPA400 Configuring a SPA400 to Interoperate with the SPA9000 Configuring a SPA400 for PSTN Access Configuring a SPA400 for Voice Mail Service Voice Mail Capacity Configuring Local Voice Mail Service on a SPA400 Setting Up Voice Mail on Each Station...
Administration Guide
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... Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice...
... Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the SPA400 Voice...
Administration Guide
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... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice... Subscribing to Voicemail Notification Remote Provisioning Features Using Configuration Profiles Client Auto-Configuration Manual Client Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup...
... a Firewall or Router SPA400 SIP-PSTN Gateway SPA9000 Architecture SIP-NAT Interoperation Advanced Call Control and Routing Configuring Vertical (Supplementary) Service Codes Managing the Outbound Call Routing Groups Configuring Outbound Call Codec Selection Codes Advanced Topics for SPA400 Voice... Subscribing to Voicemail Notification Remote Provisioning Features Using Configuration Profiles Client Auto-Configuration Manual Client Configuration Client Registration Using the Upgrade URL Using the Resync URL Using the Reboot URL Appendix B: SPA9000 Field Reference Router Tab Status page Wan Setup...
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...Cisco SPA products SPA9000 Voice System Administration Guide ix Audience This document is intended to help VARs and Service Providers to configure a SPA9000 with the SPA9000 administration web server. NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration... helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for the following topics: • "Purpose," on page ix • "Audience," on page...
...Cisco SPA products SPA9000 Voice System Administration Guide ix Audience This document is intended to help VARs and Service Providers to configure a SPA9000 with the SPA9000 administration web server. NOTE This guide does not cover initial installation and configuration, SPA900 Series phone configuration... helpful information about this guide, refer to the following audience: • Service providers offering services using Cisco SPA products • VARs and resellers who need configuration references for the following topics: • "Purpose," on page ix • "Audience," on page...
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... describes the features that are available in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x Or visit the following URL and enter the model...by specific service providers. Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support.
... describes the features that are available in the Software Search box: http://tools.cisco.com/support/downloads Product SPA9000 SPA400 SPA901 SPA921/SPA941 SPA922/942 SPA962 WIP310 Firmware Version 6.1.5 1.1.2.2 5.1.5 5.1.8 6.1.3 6.1.3 5.0.8 SPA9000 Voice System Administration Guide x Or visit the following URL and enter the model...by specific service providers. Preface • System administrators or anyone who installs and administers the SPA9000 Voice System NOTE This guide does not provide the configuration information required by going to Cisco.com and choosing Support.
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... to ensure that you to basic administrative tasks using the IVR and XML scripting. Chapter 7, "Configuring the Auto Attendant" This chapter describes how to configure the SPA9000 Voice System Auto Attendant (AA) by describing the components and presenting several deployment scenarios. Appendix A,...properly supports voice services. This chapter introduces you can configure on Hold using either a music file or streaming audio. Chapter 6, "Configuring Music on Hold" This chapter explains how to configure Music on the SPA9000 to ensure smooth handling of all inbound and outbound calls...
... to ensure that you to basic administrative tasks using the IVR and XML scripting. Chapter 7, "Configuring the Auto Attendant" This chapter describes how to configure the SPA9000 Voice System Auto Attendant (AA) by describing the components and presenting several deployment scenarios. Appendix A,...properly supports voice services. This chapter introduces you can configure on Hold using either a music file or streaming audio. Chapter 6, "Configuring Music on Hold" This chapter explains how to configure Music on the SPA9000 to ensure smooth handling of all inbound and outbound calls...
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... services to take advantage of low calling rates. SPA9000 Voice System Administration Guide 16 1 Getting Started This chapter introduces you begin installing the equipment or configuring the system. • "Introduction to the SPA9000 Voice System," on page16 • "Deployment Scenarios," on page18 • "Initial Installation, and Configuration," on page17 to learn more SPA900 series...
... services to take advantage of low calling rates. SPA9000 Voice System Administration Guide 16 1 Getting Started This chapter introduces you begin installing the equipment or configuring the system. • "Introduction to the SPA9000 Voice System," on page16 • "Deployment Scenarios," on page18 • "Initial Installation, and Configuration," on page17 to learn more SPA900 series...
Administration Guide
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... source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to the FXS ports are not included in the device count. It...
... source for ITSP service, ISDN access, SPA400 PSTN access, or SPA400 voice mail service. A different ITSP account can be configured in Analog Telephone Adapter (ATA) with the SPA9000 and SPA400 1 SPA9000 IP PBX The SPA9000 is an IP PBX that supports up to the FXS ports are not included in the device count. It...
Administration Guide
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...of many small businesses. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on user key presses according to the rules that are connected to the SPA9000. Deployment Scenarios The SPA9000 Voice System can be connected to direct the call. ...It also includes an integrated voice mail application that plays pre-recorded voice messages to offer the caller a menu of the Cisco SPA900 Series SIP IP Phones, ...
...of many small businesses. NOTE This guide explains how to configure the SPA9000 and the SPA400 to support the calling features on user key presses according to the rules that are connected to the SPA9000. Deployment Scenarios The SPA9000 Voice System can be connected to direct the call. ...It also includes an integrated voice mail application that plays pre-recorded voice messages to offer the caller a menu of the Cisco SPA900 Series SIP IP Phones, ...
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...Configuration 1 Initial Installation, and Configuration Cisco strongly recommends that you use this administration guide. By following the instructions in the installation guide, you can get your equipment, and to set up the essential calling features. When the optional SPA400 is suitable for initial installation and configuration... scenarios. NOTE Because the SPA9000 Voice System Installation and Configuration Guide provides all of the procedures that is installed, the users also can use the SPA9000 Voice System Installation and Configuration Guide to design your system...
...Configuration 1 Initial Installation, and Configuration Cisco strongly recommends that you use this administration guide. By following the instructions in the installation guide, you can get your equipment, and to set up the essential calling features. When the optional SPA400 is suitable for initial installation and configuration... scenarios. NOTE Because the SPA9000 Voice System Installation and Configuration Guide provides all of the procedures that is installed, the users also can use the SPA9000 Voice System Installation and Configuration Guide to design your system...
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... system. See the following topics: • "Upgrading Firmware for User and Administrator Accounts," on page 29 • "Configuring Basic Settings," on page 29 • "Viewing Information about the SPA9000," on page 39 • "Viewing Information about connecting the equipment to the SPA9000 Administration Web Server," on page 27 • "Saving or Discarding Changes...
... system. See the following topics: • "Upgrading Firmware for User and Administrator Accounts," on page 29 • "Configuring Basic Settings," on page 29 • "Viewing Information about the SPA9000," on page 39 • "Viewing Information about connecting the equipment to the SPA9000 Administration Web Server," on page 27 • "Saving or Discarding Changes...
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NOTE You should have previously connected and configured the SPA9000 as the SPA9000. Then lift the receiver of the phone and press **** on the ... Undo All Changes button at the bottom of the page. NOTE To find the IP address of the SPA9000, connect an analog telephone to access the IVR menu. STEP 3 To view administrative features, click Admin ... information, see "Setting Passwords for User and Administrator Accounts," on the same network as described in the SPA9000 Voice System Installation Guide. By default, no password is on page 29. Press 110# to the administration...
NOTE You should have previously connected and configured the SPA9000 as the SPA9000. Then lift the receiver of the phone and press **** on the ... Undo All Changes button at the bottom of the page. NOTE To find the IP address of the SPA9000, connect an analog telephone to access the IVR menu. STEP 3 To view administrative features, click Admin ... information, see "Setting Passwords for User and Administrator Accounts," on the same network as described in the SPA9000 Voice System Installation Guide. By default, no password is on page 29. Press 110# to the administration...
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... You can view advanced features by clicking the Advanced link in all pages of the administrative GUI. You can use the SPA9000 administration web server to configure and manage your current working configuration: STEP 1 In Internet Explorer, connect to make changes, it is recommended that you to the administration web server. This feature...
... You can view advanced features by clicking the Advanced link in all pages of the administrative GUI. You can use the SPA9000 administration web server to configure and manage your current working configuration: STEP 1 In Internet Explorer, connect to make changes, it is recommended that you to the administration web server. This feature...
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...the Admin Login link. Setting Passwords for User and Administrator Accounts The Administrator account name for the SPA9000," on page 30 • "Setting the Date and Time," on page 30 • "Configuring Daylight Saving Time," on page 31 • "LAN and Application Guidelines," on page 27.) ... These account names are allowed for the passwords. You should set a password to protect your SPA9000 from User access to Administrator access by clicking the User Login link. STEP 3 In the System Configuration section, enter the Admin Password and the User Password, as needed. If a password is set...
...the Admin Login link. Setting Passwords for User and Administrator Accounts The Administrator account name for the SPA9000," on page 30 • "Setting the Date and Time," on page 30 • "Configuring Daylight Saving Time," on page 31 • "LAN and Application Guidelines," on page 27.) ... These account names are allowed for the passwords. You should set a password to protect your SPA9000 from User access to Administrator access by clicking the User Login link. STEP 3 In the System Configuration section, enter the Admin Password and the User Password, as needed. If a password is set...
Administration Guide
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... to activate the daytime and nighttime Auto Attendant settings. STEP 3 From the Connection Type drop-down list, choose Static IP. Basic Administration of the SPA9000 Configuring Basic Settings 2 • "Configuring Multicast Addressing and Group Paging," on page 33 • "Collecting System Logs and Debug Information," on page 36 Setting Up the WAN Connection...
... to activate the daytime and nighttime Auto Attendant settings. STEP 3 From the Connection Type drop-down list, choose Static IP. Basic Administration of the SPA9000 Configuring Basic Settings 2 • "Configuring Multicast Addressing and Group Paging," on page 33 • "Collecting System Logs and Debug Information," on page 36 Setting Up the WAN Connection...
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... Regional. end=; STEP 3 Scroll down to use the date/time settings on page 27). STEP 7 Scroll down list, choose your region. Configuring Daylight Saving Time You can enter a daylight saving time rule to set your system time. One hour is adjusted appropriately for your local time ..., Daylight Saving Time begins March 9, 2007, and ends Nov. 2, 2007. Basic Administration of the SPA9000 Configuring Basic Settings 2 NOTE Do not use , such as time.nist.gov. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the...
... Regional. end=; STEP 3 Scroll down to use the date/time settings on page 27). STEP 7 Scroll down list, choose your region. Configuring Daylight Saving Time You can enter a daylight saving time rule to set your system time. One hour is adjusted appropriately for your local time ..., Daylight Saving Time begins March 9, 2007, and ends Nov. 2, 2007. Basic Administration of the SPA9000 Configuring Basic Settings 2 NOTE Do not use , such as time.nist.gov. STEP 1 Connect to the SPA9000 administration web server, and choose Admin access with Advanced settings. (See "Connecting to the...
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...to take effect exactly on your SPA9000 Voice System. STEP 2 Click Voice tab > Regional. SPA9000 Voice System Administration Guide 32 Omit this value causes the rule to configure daylight saving time on the specified date. STEP 1 Connect to the SPA9000 administration web server, and choose ...The time of day when the setting takes effect, in hours (0-23), minutes (0-59), and seconds (0-59) • : The number of the SPA9000 Configuring Basic Settings 2 Enter these values in the Daylight Saving Time Rule field. STEP 4 Enter the rule in the following format: //[/ HH[:mm[:ss]]]...
...to take effect exactly on your SPA9000 Voice System. STEP 2 Click Voice tab > Regional. SPA9000 Voice System Administration Guide 32 Omit this value causes the rule to configure daylight saving time on the specified date. STEP 1 Connect to the SPA9000 administration web server, and choose ...The time of day when the setting takes effect, in hours (0-23), minutes (0-59), and seconds (0-59) • : The number of the SPA9000 Configuring Basic Settings 2 Enter these values in the Daylight Saving Time Rule field. STEP 4 Enter the rule in the following format: //[/ HH[:mm[:ss]]]...