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USER GUIDE Cisco Small Business IP Phone Model SPA92X, SPA94X, and SPA962
USER GUIDE Cisco Small Business IP Phone Model SPA92X, SPA94X, and SPA962
User Guide
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Contents Chapter 1: Getting Started 6 Overview of the Cisco SPA9000 Voice System IP Phones 6 SPA921/922 IP Phone 8 SPA941/942 IP Phone 9 SPA962 IP Phone 10 SPA932 Attendant Console 11 Caring for Your Phone 11 Chapter 2: Installing Your Phone 12 Before You Begin 13 Connecting the Handset 13 (Optional) Attaching the Desk Stand 15 (Optional) Mounting the Phone to the Wall 15 Connecting Your...
Contents Chapter 1: Getting Started 6 Overview of the Cisco SPA9000 Voice System IP Phones 6 SPA921/922 IP Phone 8 SPA941/942 IP Phone 9 SPA962 IP Phone 10 SPA932 Attendant Console 11 Caring for Your Phone 11 Chapter 2: Installing Your Phone 12 Before You Begin 13 Connecting the Handset 13 (Optional) Attaching the Desk Stand 15 (Optional) Mounting the Phone to the Wall 15 Connecting Your...
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...Speakerphone 38 Using Headsets 38 Connecting the Headset 38 Using the Headset with Your IP Phone 39 Switching Between the Handset/Headset/Speakerphone During a Call 39 Sending Audio to the Phone Speaker 39 Choosing Your Preferred Audio Device 40 Adjusting Call Volume and Muting 40...a Single Number 46 Forwarding Calls When Your Phone is Busy 46 Forwarding Calls When You Don't Answer the Phone 47 Delaying Call Forwarding When You Don't Answer the Phone 47 Stopping Call Forwarding 47 Changing the Call Forwarding Delay 48 Cisco Small Business IP Phone SPA9XX User Guide 2
...Speakerphone 38 Using Headsets 38 Connecting the Headset 38 Using the Headset with Your IP Phone 39 Switching Between the Handset/Headset/Speakerphone During a Call 39 Sending Audio to the Phone Speaker 39 Choosing Your Preferred Audio Device 40 Adjusting Call Volume and Muting 40...a Single Number 46 Forwarding Calls When Your Phone is Busy 46 Forwarding Calls When You Don't Answer the Phone 47 Delaying Call Forwarding When You Don't Answer the Phone 47 Stopping Call Forwarding 47 Changing the Call Forwarding Delay 48 Cisco Small Business IP Phone SPA9XX User Guide 2
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... Waiting On and Off 49 Picking Up a Call 50 Parking a Call 50 Placing a Three-Way Conference Call 51 Using the Phone Directories 52 Using Your Personal Directory 52 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call History Lists ...60 Using Speed Dials 60 Using the Paging Feature 61 Paging Another Phone 61 Configuring Auto Answer 61 Monitoring/Accessing Another Phone from Your Phone 62 Customizing Your LCD Screen 62 Changing the LCD Screen Contrast 62 Setting the Backlight Timer 63 Cisco Small Business IP Phone SPA9XX User Guide 3
... Waiting On and Off 49 Picking Up a Call 50 Parking a Call 50 Placing a Three-Way Conference Call 51 Using the Phone Directories 52 Using Your Personal Directory 52 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call History Lists ...60 Using Speed Dials 60 Using the Paging Feature 61 Paging Another Phone 61 Configuring Auto Answer 61 Monitoring/Accessing Another Phone from Your Phone 62 Customizing Your LCD Screen 62 Changing the LCD Screen Contrast 62 Setting the Backlight Timer 63 Cisco Small Business IP Phone SPA9XX User Guide 3
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... 66 Accessing Stock Quotes, Traffic, and News on Your Phone 68 Configuring Date and Time Parameters on Your Phone 68 Setting Your Phone's Date and Time 68 Choosing the Time Format for Your Phone (12 or 24 Hour) 69 Choosing the Date Format for Your Phone 69 Using Star Codes 70 Advanced Procedures for Technical... Personal Directory 77 Viewing Call History Lists 78 Creating Speed Dials 79 Accepting Text Messages 79 Adjusting Audio Volume 80 Changing the LCD Contrast 80 Cisco Small Business IP Phone SPA9XX User Guide 4
... 66 Accessing Stock Quotes, Traffic, and News on Your Phone 68 Configuring Date and Time Parameters on Your Phone 68 Setting Your Phone's Date and Time 68 Choosing the Time Format for Your Phone (12 or 24 Hour) 69 Choosing the Date Format for Your Phone 69 Using Star Codes 70 Advanced Procedures for Technical... Personal Directory 77 Viewing Call History Lists 78 Creating Speed Dials 79 Accepting Text Messages 79 Adjusting Audio Volume 80 Changing the LCD Contrast 80 Cisco Small Business IP Phone SPA9XX User Guide 4
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Changing the Phone Menu Color Scheme Configuring the Phone Screen Saver Chapter 6: Using the SPA932 Attendant Console Monitoring an Extension Speed Dialing an Extension Transferring a Call Picking Up a Call Appendix A: Additional Information Regulatory Compliance and Safety Information Warranty End User License Agreement (EULA) Support Contacts Appendix B: Where to Go From Here Product Resources Related Documentation Contents 81 81 82 82 83 83 83 84 84 84 84 84 85 85 86 Cisco Small Business IP Phone SPA9XX User Guide 5
Changing the Phone Menu Color Scheme Configuring the Phone Screen Saver Chapter 6: Using the SPA932 Attendant Console Monitoring an Extension Speed Dialing an Extension Transferring a Call Picking Up a Call Appendix A: Additional Information Regulatory Compliance and Safety Information Warranty End User License Agreement (EULA) Support Contacts Appendix B: Where to Go From Here Product Resources Related Documentation Contents 81 81 82 82 83 83 83 84 84 84 84 84 85 85 86 Cisco Small Business IP Phone SPA9XX User Guide 5
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... (this chapter)-Gives a description of this book and an overview of the Cisco SPA9000 Voice System IP Phones. • Chapter 2, "Installing Your Phone" • Chapter 3, "Using Basic Phone Functions" • Chapter 4, "Using Advanced Phone Features" • Chapter 5, "Using the Web Interface" • Chapter ... "Where to Go From Here" Overview of the Cisco SPA9000 Voice System IP Phones The Cisco SPA IP Phones are calling phones located outside your IP network, you will need additional equipment provided by your SPA 9x2 phone. You may also need an Internet Telephony Service Provider...
... (this chapter)-Gives a description of this book and an overview of the Cisco SPA9000 Voice System IP Phones. • Chapter 2, "Installing Your Phone" • Chapter 3, "Using Basic Phone Functions" • Chapter 4, "Using Advanced Phone Features" • Chapter 5, "Using the Web Interface" • Chapter ... "Where to Go From Here" Overview of the Cisco SPA9000 Voice System IP Phones The Cisco SPA IP Phones are calling phones located outside your IP network, you will need additional equipment provided by your SPA 9x2 phone. You may also need an Internet Telephony Service Provider...
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... table shows the Cisco SPA IP phones currently available and their respective features: Cisco SPA IP Phones Model Number of Number of the Cisco SPA9000 Voice System IP Phones 1 IP phones also have additional Ethernet ports that allow a computer to be linked to the network through the IP phone. Getting Started Overview of Voice Lines Ethernet Ports SPA901 1 0 SPA921 1 1 SPA922 1 2 SPA941* 2-4 1 SPA942 2-4 2 SPA962 6 2 PoE...
... table shows the Cisco SPA IP phones currently available and their respective features: Cisco SPA IP Phones Model Number of Number of the Cisco SPA9000 Voice System IP Phones 1 IP phones also have additional Ethernet ports that allow a computer to be linked to the network through the IP phone. Getting Started Overview of Voice Lines Ethernet Ports SPA901 1 0 SPA921 1 1 SPA922 1 2 SPA941* 2-4 1 SPA942 2-4 2 SPA962 6 2 PoE...
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The PA-100 power supply must be ordered separately if you are not connecting the phone to the local area network. Getting Started Overview of the Cisco SPA9000 Voice System IP Phones SPA921/922 IP Phone SPA922 IP Phone 1 The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for connecting another device to a PoE source. The SPA921 is similar but does not support PoE (a PA-100 power supply is included with the SPA921). Cisco Small Business IP Phone SPA9XX User Guide 8
The PA-100 power supply must be ordered separately if you are not connecting the phone to the local area network. Getting Started Overview of the Cisco SPA9000 Voice System IP Phones SPA921/922 IP Phone SPA922 IP Phone 1 The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for connecting another device to a PoE source. The SPA921 is similar but does not support PoE (a PA-100 power supply is included with the SPA921). Cisco Small Business IP Phone SPA9XX User Guide 8
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The PA-100 power supply must be ordered separately if you are not connecting the phone to the local area network. Getting Started Overview of the Cisco SPA9000 Voice System IP Phones SPA941/942 IP Phone 1 The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for connecting another device to a PoE source. Cisco Small Business IP Phone SPA9XX User Guide 9 The SPA941 is similar but does not support PoE (a PA-100 power supply is included with the SPA941).
The PA-100 power supply must be ordered separately if you are not connecting the phone to the local area network. Getting Started Overview of the Cisco SPA9000 Voice System IP Phones SPA941/942 IP Phone 1 The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for connecting another device to a PoE source. Cisco Small Business IP Phone SPA9XX User Guide 9 The SPA941 is similar but does not support PoE (a PA-100 power supply is included with the SPA941).
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The PA-100 power supply must be ordered separately if you are not connecting the phone to six telephone extensions, and supports PoE. Getting Started Overview of the Cisco SPA9000 Voice System IP Phones SPA962 IP Phone 1 The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to a PoE source. Cisco Small Business IP Phone SPA9XX User Guide 10
The PA-100 power supply must be ordered separately if you are not connecting the phone to six telephone extensions, and supports PoE. Getting Started Overview of the Cisco SPA9000 Voice System IP Phones SPA962 IP Phone 1 The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to a PoE source. Cisco Small Business IP Phone SPA9XX User Guide 10
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... Broadsoft Busy Lamp Field and Asterisk Line Monitoring. For more information on the SPA932, see Chapter 6, "Using the SPA932 Attendant Console." Caring for Your Phone The Cisco SPA IP phones are electronic devices that should not be attached to a single SPA962 or SPA525 to excessive heat, sun, cold or water.... Cisco Small Business IP Phone SPA9XX User Guide 11 It obtains power directly from the SPA962 or SPA525 and does not require a separate power supply. Do not spray or ...
... Broadsoft Busy Lamp Field and Asterisk Line Monitoring. For more information on the SPA932, see Chapter 6, "Using the SPA932 Attendant Console." Caring for Your Phone The Cisco SPA IP phones are electronic devices that should not be attached to a single SPA962 or SPA525 to excessive heat, sun, cold or water.... Cisco Small Business IP Phone SPA9XX User Guide 11 It obtains power directly from the SPA962 or SPA525 and does not require a separate power supply. Do not spray or ...
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..., page19 • Connecting Your Phone to the Computer Network, page 20 • Verifying Phone Startup, page 21 • Upgrading Your Phone's Firmware, page 22 • Connecting the SPA932 Attendant Console to install and connect your Cisco SPA IP Phone. 2 Installing Your Phone This chapter describes how to the SPA962, page 24 Cisco Small Business IP Phone SPA9XX User Guide 12
..., page19 • Connecting Your Phone to the Computer Network, page 20 • Verifying Phone Startup, page 21 • Upgrading Your Phone's Firmware, page 22 • Connecting the SPA932 Attendant Console to install and connect your Cisco SPA IP Phone. 2 Installing Your Phone This chapter describes how to the SPA962, page 24 Cisco Small Business IP Phone SPA9XX User Guide 12
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... shown). It is labeled #5 on the Cisco SPA IP Phone Connections graphic. Plug that end into the back of the phone base in the short straightened end of the coiled phone cord that works with a phone symbol. This port is not for use as a telephone line port. Cisco Small Business IP Phone SPA9XX User Guide 13 CAUTION: Do not...
... shown). It is labeled #5 on the Cisco SPA IP Phone Connections graphic. Plug that end into the back of the phone base in the short straightened end of the coiled phone cord that works with a phone symbol. This port is not for use as a telephone line port. Cisco Small Business IP Phone SPA9XX User Guide 13 CAUTION: Do not...
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Installing Your Phone Connecting the Handset Figure 1 Cisco SPA IP Phone Connections 2 1 2 3 4 5 187497 Number 1 2 3 4 5 Description Auxiliary port. Connects the phone to the Ethernet switch. Handset port. Power port. Additional Ethernet port (available on certain models). Cisco Small Business IP Phone SPA9XX User Guide 14 For use only with the SPA932 Attendant Console. WAN port.
Installing Your Phone Connecting the Handset Figure 1 Cisco SPA IP Phone Connections 2 1 2 3 4 5 187497 Number 1 2 3 4 5 Description Auxiliary port. Connects the phone to the Ethernet switch. Handset port. Power port. Additional Ethernet port (available on certain models). Cisco Small Business IP Phone SPA9XX User Guide 14 For use only with the SPA932 Attendant Console. WAN port.
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... console before attaching the desk stand. It should easily slide into the slots STEP 3 Lightly press down on the back of the desk stand. Cisco Small Business IP Phone SPA9XX User Guide 15 STEP 2 Slide the bottom tabs into the top slots. Do not force. STEP 1 Line up the tabs on the desk... stand with Desk Stand Attached (Optional) Mounting the Phone to the Wall To mount the phone to the wall. If you want to mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 IP Phone with the slots on the top of the...
... console before attaching the desk stand. It should easily slide into the slots STEP 3 Lightly press down on the back of the desk stand. Cisco Small Business IP Phone SPA9XX User Guide 15 STEP 2 Slide the bottom tabs into the top slots. Do not force. STEP 1 Line up the tabs on the desk... stand with Desk Stand Attached (Optional) Mounting the Phone to the Wall To mount the phone to the wall. If you want to mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 IP Phone with the slots on the top of the...
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Installing Your Phone (Optional) Mounting the Phone to lock it in the phone's base. Slide the MB upwards to the Wall Figure 3 MB100 Wall Mount Kit 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in place. Cisco Small Business IP Phone SPA9XX User Guide 16 STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone's base.
Installing Your Phone (Optional) Mounting the Phone to lock it in the phone's base. Slide the MB upwards to the Wall Figure 3 MB100 Wall Mount Kit 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in place. Cisco Small Business IP Phone SPA9XX User Guide 16 STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone's base.
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Installing Your Phone (Optional) Mounting the Phone to the Wall 2 Cisco Small Business IP Phone SPA9XX User Guide 17
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 Cisco Small Business IP Phone SPA9XX User Guide 17
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Cisco Small Business IP Phone SPA9XX User Guide 18 Installing Your Phone (Optional) Mounting the Phone to the Wall STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. 2 STEP 5 Plug in the Ethernet and power cables.
Cisco Small Business IP Phone SPA9XX User Guide 18 Installing Your Phone (Optional) Mounting the Phone to the Wall STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. 2 STEP 5 Plug in the Ethernet and power cables.
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... the phone, the phone will receive power when you connect an Ethernet cable from Cisco. NOTE: The SPA922, SPA942, and SPA962 models do not ship with a power supply. If you must order the PA-100 power supply separately from the phone's WAN port to the Computer Network" section on page 20. See the Cisco SPA IP Phone Connections...
... the phone, the phone will receive power when you connect an Ethernet cable from Cisco. NOTE: The SPA922, SPA942, and SPA962 models do not ship with a power supply. If you must order the PA-100 power supply separately from the phone's WAN port to the Computer Network" section on page 20. See the Cisco SPA IP Phone Connections...