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Maintenance and Service Guide - Page 2

...set forth in the United States and other countries. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update...to S Mode. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of Intel Corporation or ...
Maintenance and Service Guide - Page 5

...Accessing support information ...30 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement ...update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60 7 Computer Setup (BIOS), TPM, and HP Sure Start...62 Using Computer Setup...62 Navigating and selecting in Computer Setup ...62 Restoring factory settings in Computer Setup ...62 Updating...
Maintenance and Service Guide - Page 22

... off during routine operation. When contacting support, you might need when you contact support. IMPORTANT: Check the following examples. Refer to cycle on the product. Labels can be asked for the internal fan to the illustration that you might be in this information before you troubleshoot system problems or travel internationally with the computer...
Maintenance and Service Guide - Page 38

...left panel. Technical bulletins To locate technical bulletins: 1. Select Support & Troubleshooting. 4. To locate repair professionals: 1. Component and diagnosis information, failure To locate ...cursor over Problem solving to display more options. 3. To view the BIOS Event Log: 1. Go to access the utility. 3. Table 4-3 Support information locations Service consideration Path ...
Maintenance and Service Guide - Page 52

...replacing the system board or the display panel assembly, it is necessary to run the service tool to have been disconnected from the defective system board and install them on the replacement... connector cable (2) ● IR board cable (ZIF) (3) System board 45 Identify the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel Core i9...
Maintenance and Service Guide - Page 61

... display panel assembly, it is installed under the left (3) and right corners of the display panel assembly. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts Select Support, and then select Software & Drivers to Help and Support at http://www.hp.com. While...
Maintenance and Service Guide - Page 67

... Search icon in the taskbar, type file in the search box, and then select the HP Support Assistant app. - If the update is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Follow any instructions that appear on -screen instructions. 4. Installing a BIOS update BIOS installation procedures vary. Select Updates. To check for later BIOS versions, see Preparing for...
Maintenance and Service Guide - Page 71

... enter, and then follow these steps. 1. Select the Search icon in the taskbar, type support in the taskbar. 2. Select Updates, and then select Check for the current startup sequence, follow the on -screen instructions to the BIOS version currently installed on your hard drive. At the download area, follow these steps: a. Identify the most...
Maintenance and Service Guide - Page 72

... http://www.hp.com/support. NOTE: If you must be responsible for attacks or corruption. TPM BIOS settings (select products only) TPM provides additional security for your intended use the HP Sure Start default configuration. To access TPM settings in Computer Setup: 1. To access the latest documentation on -screen instructions. TPM BIOS settings (select products only...
Maintenance and Service Guide - Page 78

...instructions. Turn on -screen instructions. - In the Diagnostics section, select Download, and then follow this procedure. 1. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to scan the failure ID code that are provided. The HP Customer Support - Service...folder on -screen instructions to select the specific Windows diagnostics version to...
Maintenance and Service Guide - Page 80

...Setup. For more . Select Software and Drivers, select your type of product, enter the product name or number in interactive mode by using the product name or number. 1. You can also set the user name and password...is a firmware (BIOS) feature that you might upload results to a server. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow the on-screen instructions to a...
Maintenance and Service Guide - Page 84

... for your solid-state drive. Solid-state drive specifications (SATA-3) 77 Contact support for details. 1 TB* Solid-state drive specifications (SATA-3) This section provides specifications for details. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. NOTE: Certain restrictions and exclusions apply. Actual accessible capacity is less...
Maintenance and Service Guide - Page 88

... side 4 touchpad 8 computer major components 18 Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer specifications 75 connectors power 5 control zone 8 D decrease screen brightness action key 13 display specifications 75, 76 display assembly subcomponents 20 display assembly panel removal 43 spare part numbers 43 display back cover illustrated 20 spare...
Maintenance and Service Guide - Page 89

...code 69 installing 71 using 69 HP Recovery media recovery 67 HP Sure Recover 68 I illustrated parts catalog 18 increase screen brightness action key 13 internal microphones, identifying 7 IR board removal 47 spare part... 44 spare part numbers 44 power cord requirements for all countries 78 requirements for specific countries and regions 78 set requirements 78 power cords, spare part numbers 22 ...
Maintenance and Service Guide - Page 90

...2 serial number, computer 15 service labels, locating 15 serviceability, product description 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare...

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  • Maintenance and Service Guide

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