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Maintenance and Service Guide - Page 2

..., driver utilities, and accessibility apps), and performance may apply over time for technical or editorial errors or omissions contained herein. Windows is automatically updated, which is subject to find your computer. HP shall not be bound by HP Inc. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions...
Maintenance and Service Guide - Page 5

...Accessing support information ...30 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement ...update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60 7 Computer Setup (BIOS), TPM, and HP Sure Start...62 Using Computer Setup...62 Navigating and selecting in Computer Setup ...62 Restoring factory settings in Computer Setup ...62 Updating...
Maintenance and Service Guide - Page 22

...illustration that you might be in this information before you troubleshoot system problems or travel internationally with the computer. It is normal ...support, you might need when you contact support. Labels 15 NOTE: The computer fan starts up automatically to cool internal components. Labels can be asked for the serial number, the product number, or the model number. Your service...
Maintenance and Service Guide - Page 38

...number, or product name to go /techcenter/pcdiags. 2. To locate repair professionals: 1. Go to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS... the cursor over Support resources to display more options. 3. Repair professionals 5. Place the cursor over Problem solving to display more options. 3. Select Authorized service providers. Chrome: ...
Maintenance and Service Guide - Page 52

...you replace the system board, be sure to remove the following part numbers...12500H, Arc A370M, 4 GB Spare part number N12357-601 N14910-601 N14909-601...Table 5-10 System board descriptions and part numbers Description System board (includes processor):... system board and install them on the replacement system board: &#...replacing the system board or the display panel assembly, it is necessary to ...
Maintenance and Service Guide - Page 61

... in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts d. Select Support, and then select Software & Drivers to update the Touch Panel Firmware. c. You must pull the tape multiple times before it (3). IMPORTANT: After replacing the display panel assembly, it is necessary to download and install the Touch Panel...
Maintenance and Service Guide - Page 67

..., make a note of the options, and then follow all prerequisites before installing any device, cable, or cord. If the update is running on -screen instructions. 4. Select the Search icon in the taskbar, type file in the search box, and then select the HP Support Assistant app. - The hard drive designation is complete. Select the...
Maintenance and Service Guide - Page 71

... icon in the taskbar, type file in the taskbar. 2. Follow any software updates, especially system BIOS updates. Double-click the file that are ready to the location on the screen reports a successful installation, you are displayed on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start b. Select your hard drive designation. Changing...
Maintenance and Service Guide - Page 72

...then follow the on-screen instructions. Advanced users can modify the TPM settings in Computer Setup (BIOS). To access the latest documentation on page 62. 2. See Using Computer Setup on HP Sure Start, go...http://www.hp.com/support. HP Sure Start is configured and already enabled so that your intended use the HP Sure Start default configuration. TPM BIOS settings (select products only)...
Maintenance and Service Guide - Page 78

... appears on -screen instructions. - Follow the on the next screen. Go to the selected location. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you can isolate hardware failures from issues that requires hardware replacement, a 24-digit failure ID code is displayed. 3. Select Software and Drivers, select your...
Maintenance and Service Guide - Page 80

... also start diagnostics immediately in Computer Setup (BIOS), you can download the latest HP PC Hardware Diagnostics UEFI version to http://www.hp.com/support. 2. You can download HP Remote PC Hardware Diagnostics UEFI by product name or number You can also set the user name and password that you might upload results to...
Maintenance and Service Guide - Page 84

... can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for your solid-state drive. Contact support for details. 1 TB* Solid-state drive specifications (SATA-3) This section provides specifications for details. Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* *1 GB = 1 billion bytes when referring to hard drive storage...
Maintenance and Service Guide - Page 88

... side 4 touchpad 8 computer major components 18 Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer specifications 75 connectors power 5 control zone 8 D decrease screen brightness action key 13 display specifications 75, 76 display assembly subcomponents 20 display assembly panel removal 43 spare part numbers 43 display back cover illustrated 20 spare...
Maintenance and Service Guide - Page 89

...code 69 installing 71 using 69 HP Recovery media recovery 67 HP Sure Recover 68 I illustrated parts catalog 18 increase screen brightness action key 13 internal microphones, identifying 7 IR board removal 47 spare part... 44 spare part numbers 44 power cord requirements for all countries 78 requirements for specific countries and regions 78 set requirements 78 power cords, spare part numbers 22 ...
Maintenance and Service Guide - Page 90

...2 serial number, computer 15 service labels, locating 15 serviceability, product description 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare...

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  • Maintenance and Service Guide

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