Service Guide
Page 72
... memory Assist in installation of the System Configuration Utility from the Support Software CD supplied with the Compaq Smart Array Controller Option Kit, or SmartStart and the Support Software CD supplied with latest version of an operating system Assist in running SmartStart 4.10 or later. Specifically, it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Automatically configure PCI boards Manage installation of processor upgrades, and mass storage devices such as Test...
... memory Assist in installation of the System Configuration Utility from the Support Software CD supplied with the Compaq Smart Array Controller Option Kit, or SmartStart and the Support Software CD supplied with latest version of an operating system Assist in running SmartStart 4.10 or later. Specifically, it can: Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) Automatically configure PCI boards Manage installation of processor upgrades, and mass storage devices such as Test...
Service Guide
Page 77
...updated Run the System Configuration Utility and correct. 3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages Error Code A Critical Error occurred prior to latest ROM. Board replaced, configuration not updated EISA or PCI board not found Run the System Configuration Utility and correct. continued Configuration incorrect Invalid time or date in factory Recommended Action Run Diagnostics. Replace failed assembly as indicated. Run the System Configuration Utility and correct. now booting redundant System ROM 162-System Options Not Set...
...updated Run the System Configuration Utility and correct. 3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages Error Code A Critical Error occurred prior to latest ROM. Board replaced, configuration not updated EISA or PCI board not found Run the System Configuration Utility and correct. continued Configuration incorrect Invalid time or date in factory Recommended Action Run Diagnostics. Replace failed assembly as indicated. Run the System Configuration Utility and correct. now booting redundant System ROM 162-System Options Not Set...
Service Guide
Page 78
... Switch Set Incorrectly 212-System Processor Failed/ Mapped out 218-Cache Accelerators Not Installed. Run Diagnostics, then replace failed assembly as indicated. System Halted 1 long, 1 short None 1 short None None Probable Source of the memory modules installed, and replace if slower than 60 ns. Verify the speed of Problem Incomplete system configuration Processor type or step does not match configuration memory. Run Diagnostics, then replace failed processor. Catastrophic chipset failure Call Compaq authorized service...
... Switch Set Incorrectly 212-System Processor Failed/ Mapped out 218-Cache Accelerators Not Installed. Run Diagnostics, then replace failed assembly as indicated. System Halted 1 long, 1 short None 1 short None None Probable Source of the memory modules installed, and replace if slower than 60 ns. Verify the speed of Problem Incomplete system configuration Processor type or step does not match configuration memory. Run Diagnostics, then replace failed processor. Catastrophic chipset failure Call Compaq authorized service...
Service Guide
Page 79
.... Run Diagnostics to determine whether the keyboard, keyboard cable, or system board is stuck. Probable Source of Problem Catastrophic chipset failure Cache accelerator in drive type Both external and internal serial ports are assigned to parallel port X. 1. A key is in error. 3. Replace the keyboard. Run the System Configuration Utility to free it. 2. continued Keyboard failure System board, keyboard, or mouse controller failure Keyboard, keyboard cable, or system board failure Both external and internal ports are attached. 2. Run Diagnostics, then replace failed...
.... Run Diagnostics to determine whether the keyboard, keyboard cable, or system board is stuck. Probable Source of Problem Catastrophic chipset failure Cache accelerator in drive type Both external and internal serial ports are assigned to parallel port X. 1. A key is in error. 3. Replace the keyboard. Run the System Configuration Utility to free it. 2. continued Keyboard failure System board, keyboard, or mouse controller failure Keyboard, keyboard cable, or system board failure Both external and internal ports are attached. 2. Run Diagnostics, then replace failed...
Service Guide
Page 80
...SCSI None bus cable configuration is running low on power. Required fan not installed or spinning I /O fan controller failure CPU fan controller failure PCI Hot Plug enabler is missing or failed. Replace the failed fan. Fan controller failure I /O fan failed CPU fan failed Check fans. Check and replace missing or failed assembly. Run Diagnostics. Check and replace failed controller assembly. Check and replace failed controller assembly. Real-time clock system battery is not recommended Probable Source of Problem Both external and internal serial ports are assigned to...
...SCSI None bus cable configuration is running low on power. Required fan not installed or spinning I /O fan controller failure CPU fan controller failure PCI Hot Plug enabler is missing or failed. Replace the failed fan. Fan controller failure I /O fan failed CPU fan failed Check fans. Check and replace missing or failed assembly. Run Diagnostics. Check and replace failed controller assembly. Check and replace failed controller assembly. Real-time clock system battery is not recommended Probable Source of Problem Both external and internal serial ports are assigned to...
Service Guide
Page 81
... ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1622-Internal SCSI None Jumper Board Not Installed 1703-SCSI cable None error detected. SMART Drive Detects Imminent Failure SCSI: Port y: SCSI ID x Probable Source of the SCSI backplane. Incorrect cabling Recommended Action Install the array enabler board. Terminated cable has erroneously been attached to output connector of a nonfault-tolerant configuration, back up all data before replacing drive and restore all other drives in a supported configuration...
... ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1622-Internal SCSI None Jumper Board Not Installed 1703-SCSI cable None error detected. SMART Drive Detects Imminent Failure SCSI: Port y: SCSI ID x Probable Source of the SCSI backplane. Incorrect cabling Recommended Action Install the array enabler board. Terminated cable has erroneously been attached to output connector of a nonfault-tolerant configuration, back up all data before replacing drive and restore all other drives in a supported configuration...
Service Guide
Page 83
... data recovery has been completed. 1765-Slot x Drive Array Option ROM Appears to Conflict with 16-bit memory cannot be installed. ISA cards with an ISA Card. Run Systems ROMPaq Utility. 1767-Slot x Drive Array Option ROM is temporarily disabled (followed by the System Configuration Utility. Remove or reconfigure conflicting ISA cards. 3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM...
... data recovery has been completed. 1765-Slot x Drive Array Option ROM Appears to Conflict with 16-bit memory cannot be installed. ISA cards with an ISA Card. Run Systems ROMPaq Utility. 1767-Slot x Drive Array Option ROM is temporarily disabled (followed by the System Configuration Utility. Remove or reconfigure conflicting ISA cards. 3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM...
Service Guide
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... ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1778-Drive Array None resuming Automatic Data Recovery process 1779-Drive Array None Controller detects replacement drives 1780-Disk 0 Failure None 1781-Disk 1 Failure None 1782-Disk Controller None Failure 1783-Slot x Drive None Array Controller Failure 1784-Drive Array None Drive Failure, Physical Drive 1785-Drive Array not None Configured Run Compaq Array None Configuration Utility No drives detected. Probable Source of data Hard drive/format error...
... ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1778-Drive Array None resuming Automatic Data Recovery process 1779-Drive Array None Controller detects replacement drives 1780-Disk 0 Failure None 1781-Disk 1 Failure None 1782-Disk Controller None Failure 1783-Slot x Drive None Array Controller Failure 1784-Drive Array None Drive Failure, Physical Drive 1785-Drive Array not None Configured Run Compaq Array None Configuration Utility No drives detected. Probable Source of data Hard drive/format error...
Service Guide
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3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of data to drive(s). Data has not been recovered yet. Following a system restart, this message was not due to restart the computer with recovery of Problem Recommended Action 1786-Drive Array None Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Check loose cables. 3. Select "F2" to continue - The drives are disabled when they...
3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of data to drive(s). Data has not been recovered yet. Following a system restart, this message was not due to restart the computer with recovery of Problem Recommended Action 1786-Drive Array None Recovery Needed The following drive(s) need Automatic Data Recovery: Drive X. Check loose cables. 3. Select "F2" to continue - The drives are disabled when they...
Service Guide
Page 92
... and retest. 2. Run the Configuration Utility and retest. 5. Replace the processor board and retest. 6. Diagnostics and Troubleshooting 3-23 100 - 199, Primary Processor Test Error Codes The 100 series of range. Port 61 error. Speed test slow mode out of diagnostic error codes identifies failures with processor and system board functions. Replace the processor board and retest. 1. Replace the system board and retest. Replace the system board and retest. Speaker test failed. Recommended Action Replace the processor board and retest. Interrupt controller master test failed...
... and retest. 2. Run the Configuration Utility and retest. 5. Replace the processor board and retest. 6. Diagnostics and Troubleshooting 3-23 100 - 199, Primary Processor Test Error Codes The 100 series of range. Port 61 error. Speed test slow mode out of diagnostic error codes identifies failures with processor and system board functions. Replace the processor board and retest. 1. Replace the system board and retest. Replace the system board and retest. Speaker test failed. Recommended Action Replace the processor board and retest. Interrupt controller master test failed...
Service Guide
Page 97
... replacement of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. 3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of the modem. Clock register test failed. Modem auto originate test failed. Replace the modem and retest. Replace the system board and retest. 1200 - 1299, Modem Communications Test Error Codes The 1200 series of the serial/parallel interface board or the system board assembly. Table 3-10 Modem Communications Test Error Codes Error...
... replacement of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. 3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide 1100 - 1199, Serial Test Error Codes The 1100 series of the modem. Clock register test failed. Modem auto originate test failed. Replace the modem and retest. Replace the system board and retest. 1200 - 1299, Modem Communications Test Error Codes The 1200 series of the serial/parallel interface board or the system board assembly. Table 3-10 Modem Communications Test Error Codes Error...
Service Guide
Page 106
... of an operating system device driver. Restart the system. Run the Options ROMPaq Utility to upgrade the drive firmware to a different drive bay. Drive (bay) X has invalid M&P stamp Physical drive has invalid monitor and performance data. Then run the server setup utility to configure the controller. Controller is not configured Controller is replaced in a fault tolerant logical volume. Replace the controller. Install the controller in special "video" slot Controller is a replacement drive This drive has been replaced. continued Controller is located in...
... of an operating system device driver. Restart the system. Run the Options ROMPaq Utility to upgrade the drive firmware to a different drive bay. Drive (bay) X has invalid M&P stamp Physical drive has invalid monitor and performance data. Then run the server setup utility to configure the controller. Controller is not configured Controller is replaced in a fault tolerant logical volume. Replace the controller. Install the controller in special "video" slot Controller is a replacement drive This drive has been replaced. continued Controller is located in...
Service Guide
Page 108
... firmware on the array accelerator is non-Compaq supplied Compaq did not match with the information stored in the reserve information sector. Drive rebuild may need to read the reserve information sector (RIS) from SCSI Port X Drive ID An error occurred while ADU was not run the server setup utility. Make sure both controllers are using the same hardware and firmware revisions. If one controller failed, replace it with this drive...
... firmware on the array accelerator is non-Compaq supplied Compaq did not match with the information stored in the reserve information sector. Drive rebuild may need to read the reserve information sector (RIS) from SCSI Port X Drive ID An error occurred while ADU was not run the server setup utility. Make sure both controllers are using the same hardware and firmware revisions. If one controller failed, replace it with this drive...
Service Guide
Page 109
... correcting problems when an incorrect drive is replaced or a loose cable is rebuilding from the tape backup. The logical drive is beyond safe operating levels. Logical Drive X status = Overheated The temperature of an additional drive causes permanent data loss. Logical Drive X status = Recovering (rebuilding data on a replaced drive) A physical drive in this does not work , replace the cable(s) and connection(s). 3-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error...
... correcting problems when an incorrect drive is replaced or a loose cable is rebuilding from the tape backup. The logical drive is beyond safe operating levels. Logical Drive X status = Overheated The temperature of an additional drive causes permanent data loss. Logical Drive X status = Recovering (rebuilding data on a replaced drive) A physical drive in this does not work , replace the cable(s) and connection(s). 3-40 Compaq ProLiant DL580 Server Maintenance and Service Guide Table 3-18 Array Diagnostic Utility (ADU) Error...
Service Guide
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3-62 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Health Driver The Compaq Health Driver continually resets the ASR-2 timer according to the frequency specified in the Critical Error Log or the IML depending on the server support. Enabling the ASR-2 timer allows the driver to be restarted. This information can set the software error recovery timeout for 20 or 30 minutes, giving you time to arrive at the server if you...
3-62 Compaq ProLiant DL580 Server Maintenance and Service Guide Compaq Health Driver The Compaq Health Driver continually resets the ASR-2 timer according to the frequency specified in the Critical Error Log or the IML depending on the server support. Enabling the ASR-2 timer allows the driver to be restarted. This information can set the software error recovery timeout for 20 or 30 minutes, giving you time to arrive at the server if you...
Service Guide
Page 144
... make health, configuration, and performance data available to increase overall system performance. Flexible network conductivity supports multiple transport protocols including IPX, TCP/IP, and PPP to operate over LANs, WANs, and modems. Support for the following : Web browser access to monitor and update versions of products Full integration with their systems, even when servers are in touch with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote...
... make health, configuration, and performance data available to increase overall system performance. Flexible network conductivity supports multiple transport protocols including IPX, TCP/IP, and PPP to operate over LANs, WANs, and modems. Support for the following : Web browser access to monitor and update versions of products Full integration with their systems, even when servers are in touch with Compaq Remote Insight Board/PCI and ProLiant Integrated Remote...
Service Guide
Page 178
...diskette/LVD power, part number 1-6 internal/external VHDCI cable, part number 1-7 miscellaneous signal, part number 1-7 PCI Hot Plug LED switchboard connector, identified 4-3 part number 1-6 removing 2-42 removing, illustrated 2-42 replacing 2-42 routing diagrams 2-20 cautions ADU 3-33 airflow 2-24 Index 3 appropriate device drivers, installed 2-36 battery handling and disposal 2-52 battery replacement 2-52 BIOS settings 2-52 controller firmware upgrade 3-33 data loss 2-16, 3-5 defined vii Erase Utility 3-5 firmware upgrade 3-33 grounding viii hard drive replacement 2-16 opening slot release...
...diskette/LVD power, part number 1-6 internal/external VHDCI cable, part number 1-7 miscellaneous signal, part number 1-7 PCI Hot Plug LED switchboard connector, identified 4-3 part number 1-6 removing 2-42 removing, illustrated 2-42 replacing 2-42 routing diagrams 2-20 cautions ADU 3-33 airflow 2-24 Index 3 appropriate device drivers, installed 2-36 battery handling and disposal 2-52 battery replacement 2-52 BIOS settings 2-52 controller firmware upgrade 3-33 data loss 2-16, 3-5 defined vii Erase Utility 3-5 firmware upgrade 3-33 grounding viii hard drive replacement 2-16 opening slot release...
Service Guide
Page 180
... LED indicator 5-5 location 2-14 number supported 5-5 part number 1-6 position, identified 2-14 read/write capacity 5-5 read/write heads 5-5 removing 2-17, 2-18 removing, illustrated 2-17, 2-18 replacing 2-17, 2-18 signal and power cables, routing diagram 2-20 size 5-5 test error codes 3-27 transfer rate 5-5 diskette, creating Diagnostics 3-22 documentation maintenance and service guide, part number 1-7 drive (bay) X failed 3-38 firmware needs upgrading 3-37 inadvertently replaced 3-38 insufficient capacity for its configuration 3-37 invalid M&P stamp 3-37 loose cable 3-37 non-Compaq supplied...
... LED indicator 5-5 location 2-14 number supported 5-5 part number 1-6 position, identified 2-14 read/write capacity 5-5 read/write heads 5-5 removing 2-17, 2-18 removing, illustrated 2-17, 2-18 replacing 2-17, 2-18 signal and power cables, routing diagram 2-20 size 5-5 test error codes 3-27 transfer rate 5-5 diskette, creating Diagnostics 3-22 documentation maintenance and service guide, part number 1-7 drive (bay) X failed 3-38 firmware needs upgrading 3-37 inadvertently replaced 3-38 insufficient capacity for its configuration 3-37 invalid M&P stamp 3-37 loose cable 3-37 non-Compaq supplied...
Service Guide
Page 185
...memory module part number 1-5 memory modules See memory mirror data miscompare 3-41 mirror problems, ADU error messages 3-41 miscellaneous power cable kit, part number 1-6 miscellaneous signal cable kit, part number 1-7 miscellaneous signal connector, identified 4-5 modem test error codes 3-28 when used with ASR-2 3-60 modules memory, part number 1-5 mouse connector, identified 4-4 N NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller See NIC network access, configuring ASR-2 for 3-64 card slot, selecting 3-66 frame type, selecting 3-66 host name, setting 3-66 interface fault recovery...
...memory module part number 1-5 memory modules See memory mirror data miscompare 3-41 mirror problems, ADU error messages 3-41 miscellaneous power cable kit, part number 1-6 miscellaneous signal cable kit, part number 1-7 miscellaneous signal connector, identified 4-5 modem test error codes 3-28 when used with ASR-2 3-60 modules memory, part number 1-5 mouse connector, identified 4-4 N NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller See NIC network access, configuring ASR-2 for 3-64 card slot, selecting 3-66 frame type, selecting 3-66 host name, setting 3-66 interface fault recovery...
Service Guide
Page 186
...) 1-7 fans, hot-plug 1-5 front bezel 1-3 hard drive blank cover 1-3 hard drives 18.2-GB Wide-Ultra, 10,000 rpm 1-7 18.2-GB Wide-Ultra, 7,200 rpm 1-7 9.1-GB Wide-Ultra, 10,000 rpm 1-7 9.1-GB Wide-Ultra, 7,200 rpm 1-7 hot-plug power supply 1-5 Integrated Smart Array Controller 1-6 internal/external VHDCI cable 1-7 maintenance and service guide 1-7 memory 1-5 memory board 16-DIMM 1-6 memory module 1-5 miscellaneous signal cable kit 1-7 Index 11 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller 1-6 PCI guide bracket 1-3 PCI Hot Plug LED switchboard and cable 1-6 peripheral board...
...) 1-7 fans, hot-plug 1-5 front bezel 1-3 hard drive blank cover 1-3 hard drives 18.2-GB Wide-Ultra, 10,000 rpm 1-7 18.2-GB Wide-Ultra, 7,200 rpm 1-7 9.1-GB Wide-Ultra, 10,000 rpm 1-7 9.1-GB Wide-Ultra, 7,200 rpm 1-7 hot-plug power supply 1-5 Integrated Smart Array Controller 1-6 internal/external VHDCI cable 1-7 maintenance and service guide 1-7 memory 1-5 memory board 16-DIMM 1-6 memory module 1-5 miscellaneous signal cable kit 1-7 Index 11 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller 1-6 PCI guide bracket 1-3 PCI Hot Plug LED switchboard and cable 1-6 peripheral board...